Ciaron provided outstanding customer service. He was friendly, approachable, and went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to receive such attentive and... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónc/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
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Consulta las opiniones de los clientes
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... Ver más
La empresa ha respondido
We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... Ver más
La empresa ha respondido
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my gi... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- también en la categoría
- Proveedor de cosméticos y perfumes
- Proveedor de fragancias, aromas y saborizantes
- Proveedor de productos de belleza
- Tienda de cosméticos
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, Reino Unido
4,7
Excelente
216 opiniones
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Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great as usual
16 de junio de 2026
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding service from Ciaron in York
Ciaron is a credit to your York establishment. What a friendly, very helpful and knowledgeable young man. I'd already purchased an EDT elsewhere but Ciaron provided me with the same product (plus an additional item in a gift set) for half ghe price I originally paid at your competitor. I purchased 2 from Ciaron and took my other product back 😊.
If I could give Ciaron 6 stars, it still wouldn't be enough. Thank you.
22 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Elly
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too much trouble. Left the shop with a beautifully wrapped gift for my dad. She is a credit to your store. Thanks Elly :)
21 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy to order Delivery on time what…
Easy to order Delivery on time what more could you ask for
15 de junio de 2026
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Elly
Excellent customer service from Elly. She went above and beyond to help us. We took ages trying to decide on a perfume and aftershave but she was amazing and very knowledgeable. Very pleased indeed.
5 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic Service and Knowledge
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my girlfriend’s current perfume and gave me the space to make the right decision - she loved it. I will definitely be returning for help choosing a new fragrance for myself!
12 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience gift shopping
I came in this week and Neve was brilliant. So kind and attentive, had great recommendations for a gift. It made my experience so much easier, thank you! I will definitely come back in the future for help again.
8 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely and helpful service from…
Lovely and helpful service from Frankie! Took the time to help me find the perfect fragrance. Thank you xx
12 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The worker who served at the perfume…
The worker who served at the perfume shop was called Frankie and she was so lovely and helpful.
12 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really friendly staff
Really friendly staff, good selection of perfumes and well worth a visit if you’re in York
11 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service
I was recently served by Jess at the York City Centre Branch and she provided exceptional customer service. I was instantly met with a friendly face, she was so attentive and she was extremely patient, allowing me to take as much time as I needed. I didn’t feel pressured or rushed by her at all which is very uncommon. She was very helpful and offered to give me many different options and testers , you can tell she has a lot of knowledge surrounding the fragrances. I usually tend to buy perfumes online, however I will definitely be buying all future fragrances in store from now on because of this experience. Well done Jess!
13 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff
The staff are really helpful, especially Frankie. She was really knowledgeable and friendly.
6 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience at this shop
I had a great experience at this shop, Ciaron was super helpful in helping me find a perfume for my father for Father’s Day. He even gift wrapped it for me and it came with a personalised message. Will definitely return when in need of a gift.
2 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Delivery was quick and efficient
Delivery was quick and efficient. Well packed and product amazing.
28 de mayo de 2026
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All goods and satisfied
25 de mayo de 2026
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Great atmosphere in store, super friendly staff and good prices
25 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Frankie was awesome! She helped me find a perfume I woulf enjoy based off my old mist and just general description. She was very patient with me and gave some really amazing options and she ended up finding a perfume that I love! Thank you Frankie :))
22 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume delivery
Would have given 5 but delivery was a day late after it was taken to St Helens rather than my address
12 de mayo de 2026
Respuesta de The Perfume Shop - York SD 526
Hello Cheryl,
Thank you for your review, we really appreciate you sharing your experience. We are truly sorry to hear about the delivery delay and the misrouting of your order but appreciate your 4 star rating. We will work to ensure next time it'll be a 5 star experience!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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