Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... Ver más
La empresa ha respondido
Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... Ver más
Our experience with The Pin Factory has been one of complete satisfaction. They were incredibly patient with us as we took a deal of time to arrive at an agreed design with our 'Anniversary Team' who... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Información de contacto
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4,6
Excelente
549 opiniones
No ha contestado las opiniones negativas
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The team at The Pin Factory was…
The team at The Pin Factory was fantastic to work with. Their customer service was outstanding, and I always felt listened to. Although the delivery time wasn't as promised, we received our items just in the nick of time when we needed them the most.
31 de mayo de 2024
Respuesta de The Pin Factory
We strive to provide the best service, and we're grateful for your kind words about our team. Thank you for your understanding regarding the delivery time; your feedback means a lot to us. We look forward to serving you again!
Excellent communications
Excellent communications, a great price, and top quality product
6 de marzo de 2024
Respuesta de The Pin Factory
We truly appreciate your support and are glad to hear you enjoyed our service!
Exceptional service and products
28 de mayo de 2024
Respuesta de The Pin Factory
Thank you for your kind words!
Good quality name badges
Good quality name badges, that were easy to design and have sent. Whole process was easy.
28 de mayo de 2024
Respuesta de The Pin Factory
It's our pleasure to make the whole process easy for you! We're delighted to hear you enjoyed the quality of the name badges and found the design straightforward. We look forward to assisting you with your next order!
Good service
Quick response to initial enquiry with all the information and met my timeline for product. The coin looked terrific as well.
28 de mayo de 2024
Respuesta de The Pin Factory
We strive to provide excellent service, and we're glad to hear we met your timeline and provided the information you needed! It’s fantastic that you’re happy with how the coin turned out. We look forward to your next order!
Excellent
Excellent and fast communication, excellent price, excellent service and most of all excellent pins!
27 de mayo de 2024
Respuesta de The Pin Factory
We're thrilled to hear you had an excellent experience with our communication, pricing, and service! Thank you for choosing us to make the perfect pins!
Respuesta de The Pin Factory
We’re glad to hear you had a good experience! It's our pleasure to serve you!
Great support and products!
Took the time to ensure the best possible outcome, with art, presentation and process.
21 de mayo de 2024
Respuesta de The Pin Factory
It's wonderful to know that our team aimed for the best results for your order. We're glad you're satisfied with the products and support!
Excellent All Round
Excellent communication, fast turn around, quality product. Very happy, totally exceeded my expectations.
15 de mayo de 2024
Respuesta de The Pin Factory
We're glad to hear our service exceeded your expectations. It’s a pleasure to serve you, and we look forward to helping you again!
Respuesta de The Pin Factory
Thank you so much!
From placing the order to delivery everything went without a hitch
Order for lapel pins
14 de mayo de 2024
Respuesta de The Pin Factory
We're pleased to hear that your lapel pin order went smoothly from start to finish. Thank you for choosing us!
Respuesta de The Pin Factory
We appreciate your feedback! Thank you for your trust!
Very responsive in the design phase
Very responsive in the design phase, accurate lead and delivery times!
16 de mayo de 2024
Respuesta de The Pin Factory
We're happy to know you had a positive experience with our team. It’s a pleasure to assist you, and we look forward to your next project!
Timely response and quality product
1 de mayo de 2024
Respuesta de The Pin Factory
Thank you for your kind words!
Great service, top quality!
Ordering custom pins was very smooth and easy, from the design process through to placing the order. Pins received were of high quality. Very happy with the service and quality. Will definitely be continuing with them as our merch provider.
2 de mayo de 2024
Respuesta de The Pin Factory
Thank you for your fantastic feedback! We’re thrilled to hear that the ordering process for your custom pins was smooth and that you’re pleased with the quality. It’s wonderful to know that you’ll continue to choose us as your merch provider. We truly appreciate your support and look forward to working with you again!
Product good, comms needs work
The product was exactly to spec and arrived on time.
However placing the order was cumbersom and required me to email and call multiple times before any acknowledgement of my order was given.
1 de mayo de 2024
Respuesta de The Pin Factory
Thank you for your valuable feedback! We’re glad the product met your specifications and arrived on time. We sincerely apologise for the communication issues during your order process. Your insights are important to us, and we will work on improving our responsiveness. We appreciate your support and hope to serve you better in the future!
Respuesta de The Pin Factory
It's our pleasure to serve you! Thank you!
Respuesta de The Pin Factory
You deserve the best service! Thank you for choosing us!
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