I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Ver más
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Ver más
La empresa ha respondido
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Información de contacto
3,2
Medio
160 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 12% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Rated 4*as 5* would be the real McCoy.
Rated 4*as 5* would be the real McCoy..
I have tried other copy brands, but this IS the best we’ve tried, the only one I can really smell, and it lasts.. you’re making the right choice.. 👍
3 de julio de 2025
Respuesta de The Premium Fragrance
Dear Kevan,
Thank you so much for the kind words, this really means a lot to us!
We know nothing beats the original, but we're so glad to hear this is the best alternative you've tried and that it lasts well for you. That’s exactly what we aim for! Thanks for the trust, and for letting others know they’re making the right choice too.
Hope to see you back again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Outstanding Dupe Fragrances
I’ve placed several orders and have been consistently impressed with both the perfumes and aftershaves. The scents are spot-on replicas of the originals, long-lasting throughout the day, and offered at a fraction of the cost. I regularly recommend The Premium Fragrance to friends and family. I’ve tried other dupe brands before, but none compare to the quality of these. Excellent customer service, fast delivery, and thoughtful packaging every time. Highly recommended!
4 de mayo de 2025
Opinión espontánea
Respuesta de The Premium Fragrance
Dear Lennox,
Thank you so much for this incredible feedback!
It honestly means the world to us that you've placed several orders and continue to be happy with the quality, service, and experience. Knowing that you recommend us to your friends and family is the highest compliment we could ask for!
We’re so grateful for your support and loyalty. Customers like you are what keep us going. Can’t wait to have you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
bad customer service
bad customer service, have been trying to get hold of anyone but no one is answering me
16 de junio de 2025
Respuesta de The Premium Fragrance
Dear Paula,
We're really sorry to hear you've had trouble getting in touch with us, that’s not the experience we want you to have.
We truly value your time and frustration, and we completely understand how disappointing it is when you're trying to get help and not getting a response. Please send us an email at help@thepremiumfragrance.co.uk if you haven’t already, and we’ll make sure someone gets back to you as soon as possible.
Thanks for your patience. We’ll do our best to turn this around for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Order not received- empty box delivered
I placed an order for car diffusers. The package arrived empty. I have contacted Premium Fragrances several times without success. Nobody seems to be responding to emails. Worst still, there's no way to contact them by phone.
Premium Fragrances, please refund my money if you cannot provide the items ordered and paid for.
20 de junio de 2025
Opinión espontánea
Respuesta de The Premium Fragrance
We're so sorry to hear that your package arrived empty, that’s incredibly frustrating, and we completely understand how upsetting this must be.
This definitely isn’t the experience we want for any of our customers, and we’re also really sorry if you’ve struggled to get a response from us. Please email us again at help@thepremiumfragrance.co.uk with your order number, and we’ll prioritise this right away. If the items can’t be re-sent promptly, we’ll absolutely arrange a full refund.
Thank you for your patience. We’ll do everything we can to make this right.
Warm regards,
Customer Support Team
The Premium Fragrance
Not for us!
Sorry but we obviously bought the wrong one. Had it in the car for a few days and we can smell leather but it also has a very strong tobacco scent and as we don’t smoke and won’t allow smoking in the car as it’s brand new. So this one is not to our liking. Probably use but won’t buy again.
9 de junio de 2025
Respuesta de The Premium Fragrance
Dear Patrick,
Thanks so much for your honest feedback. We're really sorry to hear that the scent wasn’t quite what you were expecting.
We completely understand not everyone enjoys notes like tobacco, especially in a brand-new car where you're keeping everything fresh. Fragrance is such a personal thing, and while some love this blend, it’s not for everyone.
If you ever decide to give us another try, feel free to reach out at help@thepremiumfragrance.co.uk. We’d be happy to suggest something more suited to your preferences.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume does not smell like a&f fierce…
Perfume does not smell like a&f fierce and the package came from some weird private adress in Dubai, the flask is unlabeled and you don‘t know what is in there. Will not buy anything again
7 de junio de 2025
Respuesta de The Premium Fragrance
Dear Pat,
Thank you for your honest feedback. We're really sorry to hear that this experience left you disappointed.
We understand how frustrating it must have been to receive something that didn’t match what you were expecting, both in terms of scent and packaging. That’s not the kind of impression we ever want to leave with our customers.
If you'd like, we’re more than happy to arrange a refund or exchange through our 30-day policy. Just reach out to us at help@thepremiumfragrance.co.uk and we’ll get it sorted for you.
Warm regards,
Customer Support Team
The Premium Fragrance
It was very weak in scent and therefore…
It was very weak in scent and therefore did stay around long. Very disappointed.
9 de junio de 2025
Respuesta de The Premium Fragrance
Dear Steven,
We're really sorry to hear the scent didn’t meet your expectations. We understand how disappointing it is when a fragrance doesn’t last the way you hoped.
Everyone’s experience with scent and longevity can be a little different, but we never want any customer to feel let down. Please feel free to contact us at help@thepremiumfragrance.co.uk, we offer a 30-day refund or exchange policy and would be happy to help make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No perfumes received
I am giving one star because I never received my order. I have contacted you many times through email, instagram message and live chat option but you never answered on any platform. I still request you to reply me back to my email.
13 de junio de 2025
Respuesta de The Premium Fragrance
Dear Mankirat,
We're really sorry to hear that you haven't received your order and even more sorry that you’ve had such a hard time getting a response from us. That’s not the experience we want for anyone.
Please accept our sincere apologies for the lack of communication. We completely understand how frustrating this must be. If you could kindly email us again at help@thepremiumfragrance.co.uk with your order details, we’ll prioritise your case and get back to you as soon as possible.
Thank you for your patience, we’re here to help and will do our best to put this right.
Warm regards,
Customer Support Team
The Premium Fragrance
Bought the Tokyo perfume after reading…
Bought the Tokyo perfume after reading the great reviews online and plus l love the Lost Cherry fragrance, sprayed it and couldn't smell anything, the smell is weird, very faint and l feel like l've wasted £15 on something l will probably throw in the bin!!
14 de junio de 2025
Opinión espontánea
Respuesta de The Premium Fragrance
Dear Emma,
Thanks for your honest feedback. We're really sorry to hear that Tokyo didn’t meet your expectations, especially when you were hoping for something similar to Lost Cherry.
We understand how frustrating it is when a fragrance doesn’t deliver, especially after reading great reviews and spending your hard-earned money. That’s not the experience we want you to have.
Please get in touch with us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be more than happy to help make this right for you.
Warm regards,
Customer Support Team
The Premium Fragrance
Returns and Refunds
I had quite an experience trying to return this awful fragrance that is nothing like the true one (La vie est belle). The problem I was having is trying to get in touch with them. They take a while to reply tried three times. Best way to do this is through your account with them, once you've logged in, scroll all the way to the bottom of their website. Click on the send email box and your name will automatically appear in a form just fill in the explanation box. They have finally replied and explained how I would return. Be mindful their return and refund policy is quite strict.
30 de mayo de 2025
Opinión espontánea
Respuesta de The Premium Fragrance
Dear Nicky,
Thank you for taking the time to share your experience, and we’re really sorry to hear that the fragrance wasn’t what you expected.
We also apologise for the delay in communication. We completely understand how frustrating it can be when you’re trying to arrange a return and don’t hear back right away. We're glad to hear the team has now responded and that things are moving in the right direction.
For anyone else needing help, you can also reach us directly at help@thepremiumfragrance.co.uk or by using the contact form at the bottom of our website once logged in.
We appreciate your patience and feedback, and we’re always working to improve the experience for our customers.
Warm regards,
Customer Support Team
The Premium Fragrance
Respuesta de The Premium Fragrance
Dear Edith,
We're really sorry to hear that you didn't like the scent. Fragrance is such a personal thing, and we understand that not every scent will be for everyone.
If you’d like to explore a refund or exchange, feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day policy and would be happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Great product
The perfume smells very similar with the original one. Literally in love with the smell!
1 de mayo de 2025
Opinión espontánea
Respuesta de The Premium Fragrance
Dear Andreea,
Thank you so much for the kind words. We're so happy to hear that you’re loving the scent and found it similar to the original — that’s exactly what we aim for!
It means a lot to have your support, and we can’t wait to have you back for your next favourite.
Warm regards,
Customer Support Team
The Premium Fragrance
I ordered for my car and it was really…
I ordered for my car and it was really worst experience. Very low quality perfume smell
9 de mayo de 2025
Respuesta de The Premium Fragrance
Dear Mufassir,
We're really sorry to hear that you had a disappointing experience with the car fragrance. That’s definitely not the impression we want to leave.
We appreciate you giving it a try, and we completely understand how frustrating it is when the scent doesn't meet expectations. Please feel free to reach out to us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
I don't like it very strong
2 de mayo de 2025
Respuesta de The Premium Fragrance
Dear Mohammed,
Thank you for your feedback. We’re sorry to hear the scent was a bit too strong for your liking.
Fragrance strength can definitely feel different from person to person. If you’d like to try something lighter next time, feel free to email us at help@thepremiumfragrance.co.uk, we’d be happy to recommend a softer option.
Warm regards,
Customer Support Team
The Premium Fragrance
Ottimo prodotto e ottimo servizio
Ottimo prodotto e ottimo servizio, spedizione veloce
29 de abril de 2025
Respuesta de The Premium Fragrance
Dear Luca,
Thank you so much for the lovely review. We’re really glad to hear you’re happy with the product and service, and that your order arrived quickly!
We appreciate your support and hope to see you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Respuesta de The Premium Fragrance
Dear Marcin,
Thanks so much for your amazing review! We're really glad to hear you're enjoying the scent and that it lasts well. Great to know your order arrived quickly too.
We truly appreciate your recommendation and we’ll be looking forward to your next purchase!
Best wishes,
Customer Support Team
The Premium Fragrance
Respuesta de The Premium Fragrance
Dear Annabel,
Thank you for your kind words! We're so pleased to hear your order was dispatched promptly and that you're happy with the products. Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Cannot feel any fragrance in my car
Cannot feel any fragrance in my car. It is just a waste of money.
14 de abril de 2025
Respuesta de The Premium Fragrance
Dear Abdullah,
We're really sorry to hear the car fragrance didn’t meet your expectations. That’s certainly not the experience we aim to provide.
We completely understand how disappointing it can be when a product doesn’t meet your hopes. Please do reach out to us at help@thepremiumfragrance.co.uk, we offer a 30-day refund or exchange policy and would love the chance to make things right for you.
Warm regards,
Customer Support Team
The Premium Fragrance
There is not a lot of smell to these…
There is not a lot of smell to these air fresheners been hanging in my cat can t tell any difference will not buy again
16 de abril de 2025
Respuesta de The Premium Fragrance
Dear Pater,
Thank you for your feedback, and we're genuinely sorry to hear that the car air freshener didn’t deliver the fragrance you were expecting. We understand how frustrating that can be, especially when you're looking forward to enjoying a new scent in your vehicle.
We’d really like the opportunity to make this right. Please reach out to us at help@thepremiumfragrance.co.uk, and our team will be happy to assist you with an exchange or refund, in line with our 30-day policy.
Warm regards,
Customer Support Team
The Premium Fragrance
Very faint scent.
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the car smell nice as was the purpose of buying it.
Arrived quickly and well packaged, although very annoying to receive requests for reviews pretty much everyday after you have ordered from the company!
31 de marzo de 2025
Respuesta de The Premium Fragrance
Dear Ben,
We’re sorry to hear that the scent wasn’t as strong as you had hoped once in use, and we understand how disappointing that can be, especially when you're looking for a noticeable fragrance in your car. We're glad to hear it arrived quickly and safely, but we also take note of your comments about the review requests and will pass that along to our team to improve the experience.
If you’d like to explore an alternative scent or request a refund, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.