I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... Ver más
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Consulta las opiniones de los clientes
This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... Ver más
Smells nice when you open it completely, but is very faint when the lid is put back on to hang it in the car, even when unscrewed as much as it can be. This is disappointing, as it doesn't make the... Ver más
La empresa ha respondido
Delivery was quick, and the items were well packaged. I can’t comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
Información de contacto
3,2
Medio
160 opiniones
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Ha contestado el 12% de las opiniones negativas
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Very nice smell
5 de septiembre de 2024
Respuesta de The Premium Fragrance
Dear Katie,
Thank you for your feedback!
We’re so pleased to hear you enjoyed the scent. If you ever need help choosing your next fragrance or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Bottle leaked have sent numerous emails…
Bottle leaked have sent numerous emails and chats with no answers not happy 😒 but will persist I'm looking into having my monies returned due to damaged faulty item with no response from you at all
2 de septiembre de 2024
Respuesta de The Premium Fragrance
Dear Caroline,
We're truly sorry to hear about the issue with your order and the lack of response so far. We completely understand how disappointing that must be.
Please email us again at help@thepremiumfragrance.co.uk with your order number and photos of the leaking item, if you haven't already. Our support team is actively reviewing all messages and will prioritise resolving this for you, including offering a replacement or refund where appropriate.
We appreciate your patience and are here to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
Respuesta de The Premium Fragrance
Dear Eileen,
Thank you for your feedback!
We’re so pleased to hear you found the product to be of great quality and excellent value. We work hard to deliver both, so it means a lot to us that you noticed.
If you ever need assistance or want to explore more fragrances, feel free to reach out at help@thepremiumfragrance.co.uk, we’re always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Gorgeous smell
I was so tempted to smell the actual perfume so I bought the dupe and I love it.
13 de agosto de 2024
Opinión espontánea
Respuesta de The Premium Fragrance
Dear jane,
Thank you for your feedback!
We’re so glad to hear that curiosity led you to try our inspired version and even happier that you loved it! Our goal is to create high-quality alternatives that capture the essence of the originals, and your experience is exactly what we strive for.
If you ever want to explore more scents or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Long lasting
The fragrance arrived quickly..
It smells exactly like it’s supposed to..
and lasts ..
would recommend “ New York “
6 de agosto de 2024
Respuesta de The Premium Fragrance
Dear Janet,
Thank you for your feedback!
We’re thrilled to hear that your order arrived promptly and that New York matched your expectations perfectly. It’s great to know you found the scent long-lasting, just what we aim for!
If you need help choosing your next fragrance or have any questions, feel free to reach out at help@thepremiumfragrance.co.uk. We’d love to assist you again.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume/aftershave arrived very…
Perfume/aftershave arrived very quickly. Very good scents that last. Would buy again.
15 de julio de 2024
Respuesta de The Premium Fragrance
Thank you for your kind words!
We’re glad to hear your order arrived quickly and that you’re enjoying the long-lasting scent of your perfume/aftershave. It’s always great to know our customers would return for more, we truly appreciate your support!
If you ever need assistance or want help picking your next fragrance, feel free to get in touch at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Respuesta de The Premium Fragrance
Dear Mohammed,
Thank you for your lovely feedback!
We’re thrilled to hear you’re happy with both the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Support Team
The Premium Fragrance
Rich and Meditative
Very rich perfume and happy with the Tuscan leather which I tried. Truely an excellent one and would recommend it.
Great value for money.
13 de julio de 2024
Opinión espontánea
Respuesta de The Premium Fragrance
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed the Tuscan Leather-inspired fragrance. It’s great to know you were happy with the richness and quality, and that it offered great value for money. We're truly grateful for your recommendation.
If there’s ever anything we can assist you with, or if you'd like help exploring more fragrances, feel free to email us at help@thepremiumfragrance.co.uk, we're always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Heaven scent!
Thank you for sending my beautiful perfume oil so promptly I can truly recommend your products will be trying more fragrances soon! Christine
8 de julio de 2024
Respuesta de The Premium Fragrance
Thank you so much for your kind words, Christine!
We’re delighted to hear that your perfume oil arrived promptly and that you’re enjoying it. Your recommendation means a lot to us, and we’re thrilled to know you’re planning to try more fragrances soon!
If you ever need assistance or suggestions, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Prompt service and great product
Prompt service and great product. Will order again!!!
26 de junio de 2024
Respuesta de The Premium Fragrance
Thank you for your kind words!
We're delighted to hear you were pleased with both the service and the product. It means a lot that you'd consider ordering again, we truly appreciate your support.
If you ever need assistance or would like recommendations, feel free to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Perfume arrived very quickly and was so…
Perfume arrived very quickly and was so similar in smell to Alien as web site stated, but at a vastly reduced price!
26 de junio de 2024
Respuesta de The Premium Fragrance
Dear Laura,
Thank you for your lovely feedback!
We’re so pleased to hear your perfume arrived quickly and that you found the scent to be a great match to Alien, all while offering excellent value. That’s exactly what we aim for!
If you ever need assistance or would like to explore more fragrances, feel free to contact us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
I try their Black Orchid
I try their Black Orchid. It was good it felt like a combination of circuit twists and dark flowers. Its scent was long-lasting. Overall quality was good.
20 de junio de 2024
Opinión espontánea
Respuesta de The Premium Fragrance
Thank you for your feedback!
We’re glad to hear you enjoyed the long-lasting scent and unique blend of our Black Orchid-inspired fragrance. We appreciate your honest rating and are always looking to improve. If there's anything specific we can do to enhance your experience next time, feel free to reach out at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Lovely subtle smell in my car thank you.
Lovely subtle smell in my car thank you.
12 de junio de 2024
Respuesta de The Premium Fragrance
Dear Angieow,
Thank you for your feedback!
We’re glad to hear you're enjoying the subtle scent in your car. It's great to know our fragrance is making a difference in your space. If you’d like to explore more options or need any assistance, feel free to contact us at help@thepremiumfragrance.co.uk.
Best regards,
Customer Support Team
The Premium Fragrance
The premium fragrance is my go to…
The premium fragrance is my go to company for inspired by perfumes. They are by far the best then any alternative companies in the market. I love their Inspired Aventus For him and Halfeti. I have bought 7 time so far and been happy all the time.
15 de julio de 2023
Opinión espontánea
Respuesta de The Premium Fragrance
Dear Zbigniew,
Thank you for taking the time to share your experience.
We’re delighted to be your preferred choice for inspired fragrances. It's wonderful to hear that our versions of Aventus for Him and Halfeti continue to impress, and that you've been satisfied with every one of your seven purchases. Your loyalty and trust mean a great deal to us.
If you ever need assistance or wish to explore more from our collection, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Care Team
The Premium Fragrance
Sample smells like j’adore but the full…
Sample smells like j’adore but the full size bottle smells different, doesn’t resemble the sample let alone the original perfume.
10 de junio de 2024
Respuesta de The Premium Fragrance
Hi Azizun,
Thank you for your feedback, we are very sorry to hear there was an issue with the fragrance you have purchased.
I would love to help you resolve this, PARIS - Inspired by Jadore is one of our best sellers and we can only apologise you have received a faulty fragrance. Are you able to send our customer service team an email at help@thepremiumfragrance.co.uk and ask for 'Matt' and I will be able to assist you with this.
Kind Regards,
TeamTPF!
I purchased a Sauvage inspired car…
I purchased a Sauvage inspired car scent from this company. The scent was suspended from the rear view mirror. After two days use, the scent bottle became detached / fell from the screw top cap causing the contents to be spilled over the dash and upholstery. The cap now slips on and off rendering the item totally useless. I submitted a review to: thepremiumfragrance.co.uk giving them one star. It was never published on their Website - they only display five star positive reviews.
Avoid this company.
2 de mayo de 2023
Opinión espontánea
Respuesta de The Premium Fragrance
We're truly sorry to hear about your experience and the inconvenience caused. This is certainly not the standard we aim to deliver, and we completely understand your frustration.
We take product quality and customer feedback seriously, and your concerns are important to us. Please reach out to our support team at help@thepremiumfragrance.co.uk so we can look into this further for you. If the item was faulty, we’ll be more than happy to assist with a refund or exchange in line with our returns policy.
We also appreciate your note regarding reviews. We never intend to filter genuine customer feedback, and we're currently reviewing our moderation process to ensure all voices are heard.
We hope to resolve this matter swiftly and restore your confidence in us.
Kind regards,
Customer Support Team
The Premium Fragrance
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