Appointment for check up and hygienist. Check up did not happen
My husband and I had an appointment for a check up and to see the Hygienist for 10.45. When we arrived we were told the Dentist was running late. I went to see the Hygienist straight away. When I came back my husband had already seen the Dentist for his check up and I assumed I would soon be seen. We waited for an hour and a quarter. No-one came to tell us what was happening and we could not waite any longer and were leaving. The Receptionist apologised and asked me if I would like to come back that afternoon, I declined. They offered to make me an alternative appointment, and at this point in time I have not been back. When this Company took over, we were asked which dentist and which hygienist we would like to see. My husband had made an appointment for our next visit in 6 months. When he looked at it, it was for a different dentist and a different hygienist. He rang the dentist and ws told, didn't we know our dentist will be on maternity leave? Also,, if we wanted our same hygienist, it would have to be a different date. He was told the new appointment would be confirmed by text, it was not. He spoke to another receptionist today and asked what had happened on the day of our appointment. He was told the dentist decided to see another patient before your wife and they were obviously still with her when we left at 12.30 ?? A proper apology and an explanation would have been nice !!