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The Rattan Company Opiniones 

549
•
TrustScore: 4.5 sobre 5

4,6

Tienda de muebles
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely brilliant company and superb quality bar stools they look amazing! I was really pleased with how sturdy and well built they are. The soft feet bases really protect my LVT floor. Great commu... Ver más

Valorada con 5 estrellas sobre 5

Fantastic product. It looks so good. Really well made. Quick delivery by helpful courier. Item well packaged.

Valorada con 5 estrellas sobre 5

We ordered some Rattan dining room chairs, on unpacking them realised we had two of the correct chair and 2 incorrect chairs. Called and explained, they knew the mistake was made from an unpackin... Ver más

Valorada con 4 estrellas sobre 5

Lovely looking kitchen stools, comfortable and the right height - are lighter in weight than expected

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Proveedor de sillas de bar
  4. Tienda de mobiliario para salones
  5. Tienda de muebles de mimbre
  6. Tienda de muebles para dormitorio

Sobre The Rattan Company

Escrito por la empresa

The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
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Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

549 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,6

Todas las opiniones

(549)

45 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic products and even better…

Fantastic products and even better customer service, I have recently bought 4 rattan chairs which are great, but there were just a couple of small issues with them, I contacted customer service and Lucinda got back to me straight away and had my issues resolved, I highly recommend this company for their great products and great customer service. Thanks!

30 de octubre de 2025
Valorada con 1 estrellas sobre 5

Warning: FAULTY CHILDREN’S PRODUCTS

Warning:

The children’s products are unsafe and potentially very dangerous.

I reached out immediately for a refund and didn’t received it. This company sold two faulty products which they admitted to. I was instructed to return the items (a large bench and mirror) which was very costly to do and therefore I decided to drive to their warehouse.

I left the items there as they were not “working” at the time. After a week of pleading with Lucinda and Charlie, I finally received a refund for the bench. However, a whole year and a half has gone by and they still won’t refund the mirror. They have stolen £49.99 from me.
Very poor customer service and no accountability.

Always verify product safety and refund reliability before purchasing, especially from this company!

I would strongly advise others to avoid this company!

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Rattan Company

For those that are reading this I will fill you in from our side.

This customer bought a Sale / seconds item at a reduced price with a full description and images of the faults along with a mirror.

She then emailed to complain about the same faults that were listed. We advised that she could return but at her own expense or we could replace with a new item however she would need to pay the difference between the seconds price and the new price. We did not admit anything, in fact we informed the customer this was due to her not reading the listing fully and not looking at the images provided. The customer also only spoke about 1 item which was the sale item, there was nothing wrong with the other item and no mention of this. The customer was within her rights to return the other item within a 28 day period, in its packaging, which was not done.

She said she'd return the bench but then a few months later got in touch to say she had had terrible difficulty returning because of the delivery companies and she also didn't have the box to return the item.

Over a year later this customer came back to us and wanted to drop the item back to our warehouse in person. I told the customer I will stand by what I had originally offered, to refund for the one item previously spoken about. I did at that point inform her that the other item, which had not been reported as faulty, was not going to be eligible for a refund because the customer had used it for over a year.

We are a small, family run business so my partner and I can not be at the warehouse all day every day and a lot of work is done around our family life from home.

The customer left the bench and the item which I had clearly told her was not going to be refunded. The items had been ripped apart and tampered with badly, which is not how they had been sent out to her. The items were not in any packaging at all and were returned over a year after purchasing!

I am sorry this has happened but all was set out very clear and very fair from the point of her original purchase. If this customer wants her used mirror she is welcome to collect it at any point, the fact it is in our warehouse is not our fault and it is not resalable in anyway so is still here for her if she wishes to have it back.

We have operated well within the legal requirements and actually gone beyond this in refunding money over a year after purchase for an item which has been broken by the customer and which had been sold at a reduced price.

In terms of the customer service we have responded to all messages and never once been rude to this customer.

If there is a fault with an item that is sold at full price we always organise either a refund or an exchange so future customers do not need to worry and can see this from all of our other reviews.

Valorada con 5 estrellas sobre 5

Excellent barstools

Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable.
Fast, efficient service
Would recommend both product and company

29 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Great purchase of Komodo stools.

Great purchase of Komodo stools.
I did a lot of shopping around for stools and
Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy.
They order went smooth and so did delivery, they stools were very well packaged.

8 de agosto de 2025
Valorada con 4 estrellas sobre 5

Lovely item

Lovely item , unfortunately didn’t fit our space so had to get a return processed. This was a bit expensive and had to sort out myself as they don’t have a return system of their own.

28 de julio de 2025

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