thesnackchest.co.uk Opiniones 

200
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... Ver más

Valorada con 5 estrellas sobre 5

Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... Ver más

Valorada con 5 estrellas sobre 5

Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... Ver más

Valorada con 1 estrellas sobre 5

I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Restaurante de dulces japoneses

Escrito por la empresa

Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(200)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Speedy Service

I placed my order on Thursday and I was surprised to see that my items were delivered on Saturday. Very pleased with this purchase and would definitely be purchasing from them again.

3 de julio de 2022
Valorada con 1 estrellas sobre 5

I placed an order two weeks ago and my…

I placed an order two weeks ago and my parcel arrived with the courier on Monday 13 th June. They sent me a message to say it will be dispatched soon. Ever since then I have had a few more emails telling me there is a delay with it. Then I get another email saying the parcel he being processed. Then another one to say there is a delay! They have had my parcel for 12 days now. The courier asks you to contact the supplier if they have your parcel for longer than 7 days which I have done twice now a d had no reply! I did it through the Snack Chest website contact us form! There has been no reply and you can't even ring them as it's all voicemail. I just want my parcel or my money back and a bit of customer service. My son was about to place an order too but won't bother now and neither will I ever again.

I have had an email to say the parcel is now out for delivery. As I stated I sent emails to your contact us form as per your website. There must be something wrong with it if you can't find my forms. I put the order number etc so you could check my order for me.

24 de junio de 2022
Opinión espontánea
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hi there, Firstly: let me apologize you have had an issue with your order we take our feedback very seriously and we strive to provide satisfaction.

Now I have checked and I can't see any contact from your or emails sent etc, can you confirm when and how you sent so we can investigate further

I have checked tracking and it shows as delivered?

Please do get back in touch with us as we wish to put this right for you.

Valorada con 3 estrellas sobre 5

The only negative comment is

The only negative comment is I paid for next day delivery and didn't get it, when I contacted them about it I heard nothing back.

19 de junio de 2022
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hi there, so sorry to hear this, can you let us know how you contacted us so we can get this investigated for you.

Valorada con 3 estrellas sobre 5

Fast shipping and happy with the…

Fast shipping and happy with the products, but my box has arrived today and has chicken stock cube granules inside. The box and packets snell and I now have it all over my hands. Really strange!

8 de junio de 2022
Valorada con 1 estrellas sobre 5

Out of Date stock

Genuine site but be wary as they send out of date stock. I wouldn't mind if they made you aware and charged it at a discount but charging those prices for items which are over 6 months out of date is a rip off.
Customer service is also none existent so it's impossible to get your money back.

2 de junio de 2022
Opinión espontánea
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hello Phillip!
I'm so sorry about the lack of customer service!
Also, sorry about the out of date stock.

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Valorada con 4 estrellas sobre 5

Great online site with lots of products…

Great online site with lots of products listed for sale however many items, possibly over half listed, were out of stock. Shame really because most of the things I wanted to order had all sold out. Otherwise a good site with reasonable priced stock

14 de mayo de 2022
Valorada con 5 estrellas sobre 5

Excellent all round

I was delighted with both the contents of my order and its speedy arrival. Everything arrived in perfect condition, carefully packed in a sturdy box. Great prices when compared to similar stores specializing in American snacks and free postage too when you spend a very reasonable £25. Excellent all round, thank you so much.

11 de abril de 2022

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