thesnackchest.co.uk Opiniones 

200
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... Ver más

Valorada con 5 estrellas sobre 5

Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... Ver más

Valorada con 5 estrellas sobre 5

Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... Ver más

Valorada con 1 estrellas sobre 5

I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Restaurante de dulces japoneses

Escrito por la empresa

Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(200)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Expired Products!!!

Received chocolate best before a YEAR AGO! Not acceptable.

8 de octubre de 2022
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Respuesta de thesnackchest.co.uk

Hello Nikki,
I'm really sorry about this, this was when the business was owned by someone else.

I have recently taken over the business (Start of November), and all of the expired stuff.. well, it's gone! (Stocktake isn't that hard is it?)

I'm sure if you choose to order again, you won't be disappointed!

Dan

Valorada con 1 estrellas sobre 5

Placed an order on the 6th of October…

Placed an order on the 6th of October and paid for next day delivery.
Now on the 12th of October hermes is still awaiting my package.

12 de octubre de 2022
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Respuesta de thesnackchest.co.uk

Hello Dylan, I'm really sorry about this!

I'm the new owner since the start of November, and I will send you an email to get this sorted.

Thank you
Dan

Valorada con 5 estrellas sobre 5

Great

The website is easy to use and the products are reasonably priced and you have plenty to choose from. Paying is easy and straight forward. Great experience and this is my second purchase. Our favourites are the welchs fruit snacks as well as the singles to go so far.

1 de octubre de 2022
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Respuesta de thesnackchest.co.uk

Thank you very much for your order, I hope to see you order again soon!
Dan

Valorada con 1 estrellas sobre 5

I sent you an email yesterday after I…

I sent you an email yesterday after I received my package and the items I received were out of date by nearly 3 months I did send a picture of the items but still I haven't had a reply

30 de septiembre de 2022
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Respuesta de thesnackchest.co.uk

Hello Amanda!
I'm so sorry about the lack of customer service!
Also, sorry about the out of date stock.

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Valorada con 1 estrellas sobre 5

My order had an item missing

My order had an item missing, I told them and they said they posted it. Two weeks later and the item hasn't shown up.

19 de agosto de 2022
Opinión espontánea
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Respuesta de thesnackchest.co.uk

Hello Paul!
I'm so sorry about this, this was under different ownership.

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Valorada con 2 estrellas sobre 5

A few of the products were past the…

A few of the products were past the “best before” date by over 6 months. I am happy to provide pictures for evidence. I believe they should’ve at least been discounted to compensate for this.

5 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Please avoid.

Please avoid..
My first order was spot on, my 2nd order unfortunately was a different story.. out of £25 worth of stuff £13 was out of date, I would of sent it back but it would cost me to post it so it ended up in the bin.. this is my treat for my 10 year old daughter who loves American candy.. I've messaged them twice to tell them but not had a reply, not even a message back to say they had received my messages.. your loss if you order, the 1st one may be good (like mine was) but please take note of the negative feedback as your future purchase will be deemed for the bin..

30 de agosto de 2022
Opinión espontánea
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hello Subo.
I'm so sorry about this, what a disappointment for your daughter! :(

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Valorada con 1 estrellas sobre 5

Order arrived and crisp packets had all…

Order arrived and crisp packets had all burst cereal box damaged and sauce leaking in box not good enough for 50 quids worth

3 de agosto de 2022
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hello Chris.
I'm so sorry about this, this should've been packed correctly.

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Valorada con 4 estrellas sobre 5

Amazing place to shop

Amazing place to shop! Wonderful quick service and the best prices i came across . Items arrives very quickly. I will continue to shop here as it has my favourite snacks

12 de julio de 2022
Valorada con 5 estrellas sobre 5

Great experience!

Easy to order, super fast shipping! Was so happy to open the box and pass out all of the great treats from home to the whole family. Thanks!!

11 de julio de 2022
Valorada con 1 estrellas sobre 5

The pop bounced about in the package…

The pop bounced about in the package and the cheetos were all popped open hence all over the stupid box when I opened it and I really didn't want to eat them off of the bottom of the box the way things are in the world today. Won't be ordering again. So sorry. Please take a lot better care when packaging your orders. Pickers should know better as I have been one for years now and I know better.

10 de julio de 2022
Logotipo de thesnackchest.co.uk

Respuesta de thesnackchest.co.uk

Hello Anna!

I can only agree with this, cans and bottles should be wrapped, and have packing in the box.
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

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