I've bought solar lights from this company a couple of times now. If there is any kind of issue the customer service, especially Ella and Nicola, have been brilliant. Efficient and helpful, they have... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I bought lights from a garden centre whilst visiting a relative. When I got home to install the lights, I discovered that one if the bulbs was broken. Luckily spare bulbs are included in the box. I... Ver más
My order was attended to promptly and was delivered within two days. After a couple of weeks I thought that I had a problem and emailed the company only to receive the customary 'we are busy right now... Ver más
We have a set of Woodland Mushroom lights which lost two heads in recent high winds. I contacted Solar Centre to see if they were able to supply spares, and Ella sent us some immediately. Thank you s... Ver más
Información sobre la empresa
Información de contacto
44-46 Coldharbour Lane, Al5 4UN, Harpenden, Reino Unido
- 01727 743200
- info@thesolarcentre.co.uk
- thesolarcentre.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 1% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent support from customer servises.
The customer service is brilliant. Unfortunately one of the lights I purchased stopped working. I contacted the support team and had a quick response from Ella. I have been sent a replacement and look forward when it arrives to complete my set. The “Lavenham Solar Garden lights” make such a difference to my garden and would highly recommend them.
What a great company with good quality…
What a great company with good quality products. I have used this company many times to buy my solar lights and they have always been good. The Falmouth fraction lights are my favourite. They have lasted years and still look great! The glass bulbs make them look better quality too. I had a small issue with a smashed bulb and Ella came straight back to me offering to send some more out to me, very quickly and efficiently, thanks Ella! Was buying 2 Truro solar lights via B&Q, saw they were sold from Solar Centre, so bought them direct through Solar Centre even cheaper! Great company, great products. Recommend.
Bought a lot of lights from here and…
Bought a lot of lights from here and 60% don’t work or have been faulty. Recurring issue with festoon lights. The final straw was the most recent replacement they sent also didn’t work. Clearly customer service is at the bottom of the list and quality checks before sending items out. Absolute waste of my time. You’re lucky if you get a reply to an email. Not very friendly on the phone either. Wouldn’t recommend.
Absolutely by far the best solar lights…
Absolutely by far the best solar lights i have ever bought .they last for years ,one set i have had for 10 years and they are still going strong .I will never use any other company again. I have had many solar lights over the years that may last a year but since finding these i have them all over my back and front garden .i love them .I had a small issue with a set and customer service was amazing, please try this company you will not be disappointed ,Thank you to Solar Centre A+++++
I bought two solar lights for my Dad…
I bought two solar lights for my Dad for Christmas. One of them is amazing and working well - he loves it. The other sadly stopped working after a few months.
I emailed Ella at SolarCentre, and she was very responsive and is getting a replacement sent out to replace this. Amazing customer service - thanks Ella!
Confusion about postage but sorted by…
Confusion about postage but sorted by Nicole very quickly.
Would use again
The service is excellent. My query was answered by Ella very quickly and to my satisfaction. The goods arrived promptly and although I have not used the lights yet they seem to be of good quality and they were well packaged. I would certainly buy from them again.
I have been using this company for many…
I have been using this company for many years and I keep coming back to them to order lights both for myself and for family and friends. Their service is always of the highest quality and the products are excellent. Today’s experience was with Ella and I thank her for dealing with my query so swiftly.
Good customer Service
Received wrong light. Emailed, dealt with Ella. Problem solved in minutes. Thank you Ella!
I recently purchased 2 Sphere lights
I recently purchased 2 Sphere lights. Unfortunately 1 didn’t work after a few days. I spoke to Ella regarding the problem who was very helpful & said without hesitation she would send a replacement. They look great among my flower border &stay on well into the night. I have purchased many lights from this company & would not hesitate to recommend them. Thank you Ella.
Great products and fantastic service
We always buy our garden solar lights from them because theirs are the only ones that last a British winter. We just had one bulb go on a set of our festoon lights, after contacting them and providing a picture, the very helpful Ella provided a replacement with no hesitation.
We will continue to use them for all our garden lighting
We have received our lights which were…
We have received our lights which were great! They unfortunately stopped working but Ella was quick at resolving the issue.
I always buy my fairy lights from the…
I always buy my fairy lights from the Solar centre. They are definitely the best ones by far. Also their returns department is spot on, I received a tube cap that was badly moulded, sent an email was dealt without delay by Nicole. Please note not their fault as the boxes are shrink wrapped. Thank you Nicole for your kind help.
A Company that you can speak to who listen and action a resolution.
I purchased 3 solar downlighters for my garde in May 2025Unfortunately last week one failed to come on in the evening.On Tuesday 24th March I rang the telephone number easily accessible on their website.Ella answered and was so helpful and understanding.Ella listened to the my problem ,told me to send a photograph of the light not working when a towel was put over it, replicating night darkness.I emailed the photograph and by return told me a replacement light would be sent immediately.I have been tol it will be delivered tomorrow 27th March.I cannot emphasise enough what a delight it has been to find a company who truly care about their customer satisfaction.Ella was so personable,polite and charming to speak to and so efficient in executing the response.I am about to place another order confident in the service I know will be generated.Thank you
The response time to any issue raised…
The response time to any issue raised with the SolarCentre is always exceptional. Ella in particular responds efficiently and professionally in all communications I have had. They are not perfect in regards to product but the nature of the product dictates they will have some issues and these have in relation to my issues been very quickly and satisfactorily resolved.
I’ve used the solar centre on a number…
I’ve used the solar centre on a number of occasions, they always send lights quickly, the lights are really good, and when I had a problem they were really good to rectify it.
Thank you for a great efficient service.
My problem was sorted out by Ella, who was really helpful, efficient and friendly.
Enjoyed prompt customer service with…
Enjoyed prompt customer service with SolarCentre, thank you Ella
A great product
A great product , lots of variety , and Emma and Nicole were very helpful at the support centre
Great products and excellent customer service
I have bought many lights over the years and all have been excellent, I have just had a issue with a light bought last year, I emailed customer services and Ella got back to me very promptly, after providing proof of the issue she has arranged for a replacement fitting to be sent to me, Great products and excellent customer service
We had a problem with our lights…
We had a problem with our lights which,Ella, in customer services helped us resolve. Speedy replies to emails and I’m sure once the lights are functioning we will be very happy with them. We’ve had solar centre products before anc have always been very pleased with them.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








