****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver más
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Consulta las opiniones de los clientes
Absolutely disgusting company no customer service whatsoever. DO NOT buy from this company they do not chase delayed orders and use the worst courier service EVRI which you only have a fifty percent c... Ver más
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver más
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver más
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Información sobre la empresa
Escrito por la empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Información de contacto
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Muy bueno
938 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 95% de las opiniones negativas
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Thank you for your prompt response
When I checked the order status, I saw the item I ordered had been returned to the sender. After contacting customer service, I was offered the choice between a full refund or replacement order.
When I chose a full refund, the Sports Edit promptly processed it.
While it's disappointing I couldn't receive the item, I'm satisfied with the service provided.
24 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hey Cl, thank you so much for your very kind 5-star review. While we’re sorry you weren’t able to receive the item, we’re really pleased our team could help to resolve it all quickly with a smooth resolution. We greatly appreciate your understanding and hope to welcome you back soon.
Always here to help,
The Sports Edit Team
I have always had a great experience…
I have always had a great experience with this company and now recently with an order which was sorted out efficiently and timeously by their consultant Waqar.
25 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Debbie, thanks so much for your 5-star review! We really appreciate your continued support and we’re glad your recent order was sorted quickly and efficiently. We’ll be sure to pass your kind words on to Waqar :).
Always here to help,
The Sports Edit Team
Honestly the best customer service by…
Honestly the best customer service by far ! I returned an item, was refunded instantaneously and then had a query which was answered within the hour. I am a fan of the Sports Edit for their training gear but just as importantly their customer service.
25 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Allison, thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear your return and refund went smooth, and that we could answer your query quickly.
Always here to help,
The Sports Edit Team
fabulous customer service from Waqar
fabulous customer service from Waqar
19 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Kelly, thank you so much for the positive review! We really appreciate you taking the time to share your feedback :).
Were always here to help,
The Sports Edit Team
Brilliant customer service
Can't fault my shopping experience, trainers arrived quickly with good updates etc. Unfortunately they had a defect that became obvious the first time I wore them. I sent photos and was issued a refund very quickly, shout out to Waqar for sorting things out. A lot of companies talk the talk but let you down if you have a problem but this company were great so I would definitely order from them in the future
17 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hey Lyndsey, thank you so much for the 5-star review! We really appreciate your support, and taking the time to leave feedback of your positive experience with Waqar.
Always here to help,
The Sports Edit Team
Present - Trainers
I had a pair of trainers bought as a birthday present last year and noticed that there is a small hole in the toe. I contacted them and sent over some pictures of the area of the trainer. Wagar dealt with the query he was so efficient in the response and professional with the initial email and asked if I would like a replacement pair or a refund. The trainers are so comfortable I requested a replacement pair and when I replied to his email he has already despatched them. No arguing just dealt with it ! very impressed. Would buy again
16 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Thank you for the 5-star review! We really appreciate you taking the time to share your feedback, and we’re so pleased we could assist with your query :).
Always here to help,
The Sports Edit Team
Very helpful and prompt service
Very helpful and prompt service. Sorted out my query within a couple of hours. Very helpful
16 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Debbie, thank you for the 5-star review! We really appreciate your kind words, and we’re glad we could get your query sorted super speedy.
Always here to help,
The Sports Edit Team
Fast shipping and delivery experience
Fast shipping and delivery experience. Unfortunately the trainers did not fit so sent back for a full refund which was issued in no time. Will purchase again, thank you.
3 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi A, thank you for your kind review! We really appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
A bad experience
I placed a large order on The Sports Edit. It was left unattended by Evri (without any pre authorisation to do do). When I returned from work there was no trace of it. I emailed the company on Tuesday morning; by Wednesday evening I had still received no response, despite the fact that they promised a 24 hour response time. Highly disappointing customer service.
2 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Elisabeth, we are very sorry to hear this, and we completely understand your frustration. We can see that you are already in touch with our customer care team, who are doing all they can to help resolve this unexpected situation for you as quickly as possible.
We are always here to help,
The Sports Edit Team
Respuesta de The Sports Edit
Hey Sasha, thank you for your review! We really appreciate you taking the time to share your feedback :).
We are always here to help,
The Sports Edit Team
Amazing customer service which is rare these days!
Quick response from customer service, who dealt with my query and resolved it perfectly.
3 de febrero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Amanda, thank you for the 5-star review! We really appreciate your kind words, and we’re glad we could get everything resolved for you quickly.
Always here to help,
The Sports Edit Team
I'm spending far too much money at the TSE!
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂
Would recommend. They've a great curation of sports and outdoors brands and products, good prices, super fast delivery, super easy returns and immediate refunds. Almost too efficient!
Noticed others have had issues with EVRI etc but luckily I've not. Don't be totally put off by this because this is a good and growing small company.
23 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Amy, thank you so much for the really kind 5 star review, and for taking the time to share your feedback. We’re really pleased you’ve had such a positive experience with us and our customer care team, and we’ll be sure to pass your kind words on to Sofia. We truly appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
The support team was super helpful and…
The support team was super helpful and responsive. Thanks so much for the help tracking my order 🙏🏻
30 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Linda, thank you for the lovely 5-star review! We’re really glad we could help with your order :).
Always here to help,
The Sports Edit Team
Taking no responsibility and had a…
Taking no responsibility and had a cheek to email about how im finding my new trainers, emails sent to customer service as they have never been recieved. CS simply keep saying they are with Evri...anyone who has dealt with delivery companies knows if they havent been recieved 5 days after you despatched them....they have vanished into the Evri multiverse!
29 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Dear Kirsty, we’re sorry to hear you feel this way, and we completely understand how frustrating delivery delays can be.
We can see we’ve been in touch to provide your tracking information as requested. If you suspect your parcel may be experiencing an issue during transit, please let our customer care team know directly so we can investigate, and we will take the appropriate next steps to help resolve this for you as quickly as possible.
We are always here to help,
The Sports Edit Team
The customer service is outstanding
The customer service is outstanding. I have not yet received my order but the issue I had with my previous order was quickly rectified and Sofia - The Sports Edit Customer Care Advisor was brilliant.
27 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Liliana, thank you so much for the 5-star review! We really appreciate your kind words, and we’ll be sure to pass your lovely feedback on to Sofia :).
Always here to help,
The Sports Edit Team
Tried to order twice, received nothing, won't be trying again
Tried to order twice and both times had issues with Evri. Customer service is quick but they annoyingly just immediately contact Evri for return of the parcels without first trying to find out where they are, meaning the order effectively gets cancelled and refunded rather than solved, so never received anything I tried to order.
28 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Dear D.B, we’re really sorry to hear this, and we completely understand how disappointing it is when a parcel is lost in transit.
When a parcel is significantly delayed and there are limited updates available from the courier, we may request a return to sender as a precaution in case it is later located in their network. Our priority is always to resolve concerns as quickly as possible, when a reshipment is not possible for any reason, the next option is a full refund which what was issued in this occasion.
Thank you for your feedback, and we’re sorry for the inconvenience caused.
Always here to help,
The Sports Edit Team
Unacceptable Returns Policy for Irish Customers
I’m an Irish customer and had a very disappointing returns experience with Sport Edits.
I already paid £5 for shipping, which is fair. However, when the shoes arrived too small, I was told I had to organise and pay for the return myself because I’m based in Ireland. This cost me €20 to send the item back to the UK.
What’s unacceptable is that even when I decided to return the item for a refund instead of an exchange, I still had to pay the €20 return cost. In total, trying to buy from Sport Edits cost me around £25 just in shipping and return fees.
The product itself was good, but selling to Irish customers under these conditions makes returns and exchanges extremely discouraging. I won’t be shopping with them again.
P.S To answer The Sport Edit: I printed the 10£ label on your website but when I call to support they told me that because I was in Ireland that wasn’t valid, that was only for UK Returns.
28 de noviembre de 2025
Opinión espontánea
Respuesta de The Sports Edit
Hi Cliente, we’re sorry to hear this, and we do understand how frustrating return costs can be.
As outlined in our returns policy, If you choose to return using your own label (which was the case with your order), the price is set by your own choice courier/post office and the service selected, so it can vary and is outside of our control. For convenience, we also provide the option to purchase a return label through our portal for a £10 flat fee, which can be a more cost-effective option for our EU customers based outside the UK.
We are always here to help,
The Sports Edit Team
Had issues with the trainers I bought
Had issues with the trainers I bought, however must give 5 stars for excellent and understanding customer service who issued me another pair of trainers. However those also broke but then I received a full refund without any problems.
26 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Emma, thank you for your review. We’re sorry to hear this, but we’re of course pleased our team were able to support you quickly with a resolution. We greatly appreciate your feedback.
Were always here to help,
The Sports Edit Team
Awful company
Awful company. I can’t locate my parcel that was supposedly delivered by Evri (shows a picture of it, but I can’t find it!), and customer service are ignoring my emails. The order was a lot of money, and I’m pulling my hair out wondering how I’ll contact them as they don’t have a phone number!
19 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Dear Rae, we’re very sorry to hear this and completely understand how stressful a missing parcel is. This doesn’t sound like the service we aim to provide, our team are always here to help, and we regularly work with our customers to resolve unfortunate situations of this nature. We can confirm we’re already in contact with you by email and are currently awaiting your response so we can take the next steps.
We are always here to help.
The Sports Edit Team
Evri lost my parcel & were totally non…
Evri lost my parcel & were totally non responsive. Sofia at sports edit sorted out the issue straight away and re sent the item. Good customer service but maybe they should look into a different courier service
22 de enero de 2026
Opinión espontánea
Respuesta de The Sports Edit
Hi Susan, thank you for your review. We’re really sorry to hear about the delivery issues you experienced. We’re glad Sofia was able to get this all sorted quickly, and we really appreciate your feedback here.
Always here to help,
The Sports Edit Team
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