The Sports Edit Opiniones 

I am absolutely disgusted by the service of this company. I hadn’t heard of them before, so I was a bit wary of ordering with them, but they had some good trainers at good prices, so I thought I’d give them a go. I ordered 2 pairs for choice, and loved both, but sent 1 back, as I had also ordered 2 pairs from another retailer, and wanted to return 1 pair to them too.
Unfortunately I accidentally made the error of returning the wrong trainers (worth more money from the other retailer) to the sports edit. I realised this before the return had reached the sports edit, so I emailed to let them know (they don’t have a contact number). I obviously offered to pay for them to be returned to me once they arrived and/or arrange a courier.
However when the incorrect trainers reached them, they told me they couldn’t locate them and wouldn’t be able to send them back to me, despite acknowledging that my return had reached them, and being able to tell me I hadn’t returned the correct trainers, but for some reason, the trainers I did send are now nowhere to be found. They don’t even sell this pair of trainers on their website, so I can only imagine someone has taken them home for themselves.
I am now being completely ignored via email, despite their 24 hour response promise, and their latest reply just stated ‘there was nothing they could do from their end’.
I appreciate this has all happened because of my mistake, but the bottom line is; they have my trainers, they have not reimbursed me the difference for the trainers, and now they want me to send the correct ones back for nothing too.
I honestly couldn’t imagine a company being so unhelpful, apathetic and detached.

Great customer service and speedy response to emails. Special shoutout to Sofia. 😊

Excellent service and communication from Jasmine in customer support. There was an issue with my order and Evri. When I reached out I got a quick response and Jasmine rectified it very quickly. Happy customer :)

Really quick response to refund query!

Really good customer service! Very responsive and happy to help! Couldn’t be happier!

Cancelled my order for no apparent reason. Ordered some pairs of trainers for my run club as gifts. Beginning to think it maybe due to discrimination or racism.

Placed a large order from sale which was held up due to bad weather then packages went missing. Evri were tracking but unable to trace and so I contacted Sports Edit to inform them I still hadnt received the delivery. I had an answer within a couple of hours with full refund and apologies. Excellent customer service which is why I will keep ordering.

Great service, needed a return QR code and emails responded to really quickly and code received.

I made an order on 31 December, and still haven't received it. Whilst the customer service team have actually been very responsive (hence the 3 stars), and lay the blame on Evri experiencing internal glitches, I can see quite a few comments going back several months with the same experience and excuses. I've also received several packages from other retailers using Evri with no problem. TSE have given me a refund but something is not working and if it's the delivery partner causing the issue, I would say move to another provider.

Poor return experience. If you pay part by gift card they will only refund to the gift card first - not the remaining balance paid by credit card. Never had an online retailer do that. They say “refund back to the original method” - prioritizing the gift card not your credit card - which is NOT standard practice. Buyer beware!

I contacted Customer service with a query about my order. They resolved the issue & were very helpful personal & efficient. I’m very happy with the items I ordered & they arrived promptly & well packaged. I will definitely order from them again.

Items sent quickly and customer service afterwards was fast to respond and very helpful. Thank you. Would buy again.

I had a real issue identifying an order I knew I’d made as I had the goods but there was nothing showing my account. Confusion rained but after a few emails with Sofia we resolved the issue. Her patience won out. My lack of knowledge and using hidden email address didn’t help! Thank you Sofia.

Companies are often judged on the way they handle situations when things go wrong. And rightly so. Jasmine managed to reverse an in-store credit to me, when I had selected that option instead of a monetary refund to the payment card, without realising. She did it with no fuss and in record time, and I was extremely grateful.

Sofia dealt with my request incredibly quickly and professionally, with complete understanding of the problem I raised. I am super impressed with the service and would definitely shop here again.

Wonderful customer service. Received a reply within a couple or hours with a resolution. Will definitely shop here again.

Write a review on here 2 days ago and somehow cannot reply to their response ? I have had no tracking info and is not with any neighbours so please explain ! Also no email replies !!!

Jasmine was extremely helpful and got back to me straight away to cancel a duplicate order that I made in error.

At the beginning I liked this company . But after just 5 months or wearing my Nike trainers and mainly just to the gym. On one of the trainers the back of the shoe inside something had obviously snapped so a hard bit of material was poking through and hurting my heel so I ca not wear th . They have said it just wear and tear and have ignored me. It’s disgusting they are expensive shoes and for that to happen after a small amount of time is not acceptable o would AVOID THIS COMPANY

Exceptional customer service ..from Sofia

I realised I'd ordered the wrong trainers (i do supinating not overpronating) so pinged off an email to Customer Services, without much hope of cancelling the order. Emails are answered in 24 hours (which is quick anyway) but it was the weekend so I thought I'd be out of luck.

But.. I hadn't factored Sofia into the equation!

Just 5 or 6 hours later, she sent a lovely email to say the order was cancelled and refunded. Wow!

It's a rare thing to find such amazing customer service and i felt valued. Sofia saved me a lot of hassle and worry. I will make a point of coming back to Sports Edit, purely because of her, a 'safe pair of hands' who causes you to have faith in the company if they have people of that calibre.

I am very grateful and thought the least I could do was send a review, which I don't often do. Thank you ;)