Ordered nearly a week ago with 24 hour delivery. Order status not updated, emailed and had no response. Used before with no issues so this is quite disappointing. Phone number may aswell not exist
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Consulta las opiniones de los clientes
Do not order from here. Ordered 7 days ago. £142 order never arrived. No response to emails. Having to get bank to charge back. Update: Order received 9th Sep (ordered Aug 28th). Got an emai... Ver más
Excellent range of products at decent prices. Have ordered a few things now and all arrived very quickly and exactly as advertised. Can get high quality products not listed on many other UK sites. Wou... Ver más
The Supps House has one of thr best range of flavours I’ve ever experienced, they’re all soo good I can’t even pick a favourite! Great customer service, great products and speedy delivery. Would defin... Ver más
Información sobre la empresa
Escrito por la empresa
Founded in 2017, The Supps House is an independent UK retailer dedicated to providing high-quality sports nutrition, health supplements and performance products from the world’s leading brands. Our mission is simple: offer the products customers want, at competitive prices, backed by fast delivery and exceptional customer service. Whether you’re an elite athlete, regular gym-goer or just starting your fitness journey, we’re committed to helping you achieve your goals with products you can trust. We’re proud to have built a loyal community of customers and have earned hundreds of 5-star Google reviews thanks to our reliable service, competitive pricing and genuine passion for the industry. Every order is handled with care, and we’re always looking for ways to improve the experience we provide. Thank you for choosing The Supps House. We appreciate every customer and every review, as your feedback helps us continue to grow and improve
Información de contacto
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 11% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great products and speedy delivery
Great products and speedy delivery. Would recommend
Order arrived on promptly
Order arrived on promptly,
I accident ordered the Ghost Whey protein in blueberry, but when I emailed saying it ordered the wrong item, it was quickly changed.
Great customer service
Would 100% recommend
Awesome products at amazing prices
Absolutely outstanding experience with The Supps House! From the moment I placed my order, everything was smooth and professional. The products are genuine, high quality, and arrived quickly in perfect condition. Their prices are very competitive, and the customer service was exceptional—they were responsive, knowledgeable, and genuinely cared about making sure I had a great experience.
It’s refreshing to find a company that delivers exactly what they promise. I’ll definitely be ordering again and would highly recommend The Supps House to anyone looking for reliable supplements and first-class service.
Wonderful company with excellent…
Wonderful company with excellent support and customer service. I've been using this business for years now and cannot fault them.
Fantastic customer service
Fantastic customer service. Rather than send a damaged container. sent half the order and then completed the order very fast. Highly recommend.
It’s been 3 weeks since I have placed…
It’s been 3 weeks since I have placed an order and have not received it I’ve reached out multiple times by email and have not gotten a response at all. This is extremely disappointing would not recommend at all I just wish I would have checked out the trust pilot reviews before ordering avoid at all cost!!

Respuesta de Thesuppshouse
The company rectified the mistake
The company rectified the mistake and sent the right product first class to me which I wasn’t expecting, well resolved, thank you.
Don’t waste your money
Don’t waste your money!
Absolute scam. Late order by 3 weeks meaning I had to buy the protein again from another company. The protein powder was clumpy and the company ignored me when I reached out several times to address the faulty product.
Scam company it’s been 12 days and my…
Scam company it’s been 12 days and my order still hasn’t been shipped, sent about ten emails with no response. RATS
Scam
Scam, ordered two items with delivery expected by Saturday 29th May. Nothing arrived, have emailed numerous times asking for an update to which I’ve been ignored.
Payment requested back through the bank so let’s see if they steal your money or not
SCAM
Has been over 4 months and i have not received my products. Have sent numerous emails and have not received a single reply. Ridiculous.
Got my product.
Got my product. Took a day longer than it should have. More updates on the delivery would be good. I panicked when I saw the below reviews but I received all my goods.
Avoid Avoid !
I ordered from this company around a month ago and the product come fine.
I since ordered again over 2 weeks ago and haven’t received my item, i initially got a order confirmation and a link to
DPD but they’ve not sent the parcel.
No one responds and you can’t speak to anyone, i would avoid there’s plenty of better supplement companies out there.
Received wrong size - no response to emails
Placed and order 18918, for 40 servings of Hydreau electrolytes, order arrived but tub is 20 servings. Their website states 40. Have reached out straight after the delivery, no reply yet. Sent a second email - still no reply. Would avoid at all cost! Saying they reply within 24 hours and emails sent over the weekend will prioritised on Monday, clearly not!
They prompt to write a review straight after placing order, so that’s why probably their reviews in their own website is great. Should’ve checked here before.. disappointed ☹️
AVOID SCAM COMPANY
AVOID! Scam company ! Placed order for next day DPD deliver ! Been 3 days still no conformation or tracking information !! Sent emails but Customer service non existent !! Be warned !! #81370
Sent complete wrong order
Sent complete wrong order, tried to get in contact with them 4 times and no reply don’t use
Same as other reviews
Same as other reviews, customer service does not exist. They delivered to the wrong address so been chasing it up and no one got back to me. Had to go to my bank. Wont be ordering again
Do NOT buy your supplements from this company.
Have ordered from this company several times before this unresolved problem. On this occasion, only half of the items I ordered were delivered. The three emails I sent asking them to send to rectify this have so far gone unanswered.
Very disappointing indeed and I won’t be ordering from them again. I would advise anyone looking for supplements to order from another supplier.
Non existent customer service
Still awaiting product as evri have messed up however I have reached out to supps house three times for support with zero reply. Non existent customer service package is a week overdue, evri have confirmed package is lost and zero communication has been received
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