These guys are great to deal with and have an extremely 'user-friendly' website for placing orders. We've had 3 experiences so far and each time they include a 'freebie' product to try out. A great ma... Ver más
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I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... Ver más
Absolutely outrageous and beyond disappointing! I shattered the glass of my Thetford Topline 902 induction hob, and to my shock, there is no replacement glass available. For any premium induction hob... Ver más
Website easy to navigate. The shopping process and the processing is seamless. Communication is well done for each stage of the process. Postage is always quick. Will continue to use the site. Keep an... Ver más
Información sobre la empresa
Escrito por la empresa
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Información de contacto
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
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I ordered my parts on Friday and…
I ordered my parts on Friday and received them on Tuesday. Awesome service.
Easy to navigate the site
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Care products are excellent
The products are quality, doing what the company says they will. Order arrived promptly.
Their fridges are complete rubbish in…
Their fridges are complete rubbish in terms of caravan usage. We went on a dirt road and both doors came off. I did a backyard job with Gaffa tape on the road and when we got back Thetford did a goodwill warranty, as it was just outside warranty. They fitted two new doors and as soon as we hit a dirt road, off they came again. Politely this is an 'inferior product with room for improvement', in reality this is complete rubbish that should never have been installed in a caravan.
I would have given them one star but the service lady was quite good, so there is no issue with the staff, it is with the rubbish they sell.
If you order a caravan make sure you don't fit a Thetford, or get ready to scrape butter and last night's leftovers off the floor very soon.
Great Company
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford and without hesitation Thetford sent me another package with my missing items. A great company to deal with. Thank you
Thoroughly recommended! Understanding & informative.
After dealing with other companies and having limited success we were fortunate to contact Thetford. We found them to be extremely helpful -they identified the issue in the gas grill on our stove, we delivered our van to them & they fixed the problem. We found the staff to be very helpful, informative, understanding and sympathetic to our issue. We thoroughly recommend Thetford.
Being kept up to date on my order
Great customer service
Great customer service, quick delivery. Very happy with customer service.
helpful staff
Absolutely outrageous and beyond…
Absolutely outrageous and beyond disappointing!
I shattered the glass of my Thetford Topline 902 induction hob, and to my shock, there is no replacement glass available. For any premium induction hob from brands like Bosch or Siemens, you can easily order a spare glass. But here? Nothing! Instead, I’m forced to buy an entirely new unit (1000€+) This is utterly unacceptable and downright unbelievable!
Quick and easy
Delay on supply but once in stock fast delivery
Waited 5 months for a fixing plate to come into stock which really surprised me. However once in stock in early December the order and delivery process was very good.
Aqua Kem Blue Sachets
Great product (only one that works), competitive price with a bonus, what is not to like.
The option of PayPAl payment would have made the transaction a little more simple though.
Availability of parts makes the product…
Availability of parts makes the product great.
Great service
Great service. Efficient. Fridge was packed extremely well. Very happy. 😊
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