Uzzle Opiniones 

369
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers... Ver más

Valorada con 5 estrellas sobre 5

My husband has a traumatic brain injury and was introduced to the Uzzle game at therapy. He really enjoyed it so we purchased one for home use. It is fun and a great mental workout for anyone!

Valorada con 5 estrellas sobre 5

Bernadette was amazing and helped me clear up an issue I had. The customer service is excellent! Very prompt and knowledgeable. Thank you! We will be ordering more games in the near future.

Valorada con 1 estrellas sobre 5

#1 I ordered only one game and they sent two. Then I find out it’s a subscription and the second is a trial game to return if you don’t like. #2 The tricky subscription game is getting old with th... Ver más

Información sobre la empresa

  1. Fabricante de juegos y juguetes
  2. Tienda de juegos

Escrito por la empresa

It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

369 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(369)

153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Missing pieces to a game being replaced

I reached out to Uzzle when my product arrived with missing pieces. I contacted the company never expecting a reply, however, what an amazing surprise to actually receive a response. After making apologies the missing pieces are en route to me! Thank you Uzzle!

17 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered this product in the middle of…dec.

I ordered this product in the middle of December for a Christmas present. You charged me 83.39 on the 18th. I never recieved your product. Still waiting. I will notify Chase to return my money if I don't hear from you this week.

18 de diciembre de 2024
Opinión espontánea
Logotipo de Uzzle

Respuesta de Uzzle

Hi Lynn,

We're sorry to hear that you haven't received your order. Upon checking, it appears that the package was returned due to an address issue: https://www.ontrac.com/tracking/?number=D10015945142703

Could you please confirm your shipping address? Once we have the correct details, we’ll expedite the replacement as soon as possible.

We appreciate your patience and look forward to resolving this for you.

Best,
Bernadette, The Uzzle Team

Valorada con 5 estrellas sobre 5

Amazing Customer Service

Although I’m a bit late writing this, I needed to post a review, not for the product, it speaks for itself, but for the customer service. My order like I’m sure several was delayed and not delivered as I would have liked, I know that shouldn’t be good. It’s just a testament to how many people ordered the game for the holidays. But customer service bent over backwards to fix, stayed in contact with me and did everything possible to resolve, which they did. To me that’s more important than anything. So thank you to the Uzzle team for all their help and yes we LOVE both the games!!

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this game

Love this game. My husband and I play and we’ll be introducing it to our. grandkids

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great game

Great game , challenging yet not frustrating for 5 year olds. Ours arrived with extras if one number and a deficit of another block. The company is seeing a whole new set to us. Great customer service.

17 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement of Uzzle @ no charge due to a fire...no proof required!

I had ordered an Uzzle game in December, 2024. It was shipped out and was to be delivered to me by the USPS. Once it arrived in our city, it was loaded onto a mail truck for delivery that caught fire, destroying everything that was on the truck (including my Uzzle game). I emailed the Uzzle team about the details of the misfortune, and heard back within 24 hours, with the notification that they were going to send a replacement game at N/C. I was impressed with the trust that was placed in my sharing of the situation, and even though I have a notification from the USPS regarding the fire as proof of my situation, I never had to supply it because the Uzzle team believed me without proof. That meant a lot to me!

13 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A1 Customer service

After buying and receiving our Uzzle game we noticed that one of the blocks had one side that was not marked/stamped or stickered at all. Emailed Uzzle letting them know and received a reply within 24 hours! Within a week I received a new game ! Customer support for this company is top notch and the efficiency in which they took care of this small problem was very impressive. Kudos to Uzzle customer support and thank you again for your speedy response. Will highly recommend to anyone that asks.

7 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

The customer service is beyond exceptional! I ordered the wrong game-the expansion one first. I didn’t realize it until we tried to play it Christmas Day with my family, I Emailed your customer service and within 24 hours they responded by letting me know they were going to send out the correct game - first one addition with no additional charges.
Thank you again Not too many companies would do that :)

1 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your customer service is beyond…

Your customer service is beyond exceptional! I ordered the wrong dame -the expansion one first. Didn’t realize it until we tried to play it Christmas Day with my family Emailed your customer service and with in 24 hours they responded with letting me know they were going to send out the correct game - first one addition with no additional charges.
Thank you again

4 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer, Excellent Customer Service

We received two different The Uzzle games for Christmas and learned pretty quick that one of them was missing two cards. I sent a message to the company on a Saturday midday and they responded in a timely manner and by early afternoon the issue was resolved.

We already enjoy the games but knowing The Uzzle has excellent customer support makes my outlook of the brand even better!

4 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased the game earlier in the year…

Purchased the game earlier in the year because that is how I do my Christmas shopping. When playing with family, we realized that one of the dices was missing drawings. Contacted Uzzle this morning to see if they could send me the missing drawings and I would place it on the dice. Instead they are blessing me with an entirely new game. Great customer service support to rectify a problem. Would highly recommend this game to everyone! Thank You!

4 de enero de 2025
Opinión espontánea

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