Uzzle Opiniones 

Respuesta de Uzzle

3 ago 2026

HI Liane,

We're so sorry that your order didn't arrive in time for Christmas, especially since it was meant to be a gift for your grandchild. We understand how disappointing that must have been.

At the time, we experienced an unexpected logistics issue that affected several orders, including yours. We know that doesn't change the frustration you went through, and we apologize for the lack of a better outcome.

Because we weren't able to deliver your order within a reasonable timeframe, we issued a full refund to your original payment method. While we know that doesn't make up for the missed Christmas gift, we felt it was the right thing to do rather than keep you waiting.

We're truly sorry for letting you down and appreciate you taking the time to share your experience.

Best,
The Uzzle Team

Respuesta de Uzzle

7 ago 2026

Hi Mark,

Thank you for taking the time to share your experience. We're truly sorry that your order didn't arrive, especially knowing the games were meant to be gifts.

After reviewing your order, we confirmed that your package was unfortunately lost in transit and never reached you. As soon as we verified this, we processed a full refund to your original payment method.

We also want to sincerely apologize for the delay in responding to your emails. During that time, we experienced an unusually high volume of customer inquiries, which impacted our response times. We understand how frustrating it must have been to wait for both your order and our response, and we're sorry we didn't provide the timely communication you deserved.

We appreciate you bringing this to our attention and allowing us to make things right. Thank you again for your patience and understanding.

Respuesta de Uzzle

3 ago 2026

Hi Kath,

We're sorry for the frustration this caused. We completely understand how upsetting it was to receive review emails before your order had even arrived.

At the time, our team was handling an unusually high volume of customer inquiries, which unfortunately resulted in longer response times than normal. We know that wasn't the experience you expected, and we sincerely apologize.

Once we were able to review your case, we arranged for your game to be sent and also offered a 50% refund for the inconvenience and the extended wait.

We truly appreciate your patience and are sorry we let you down. Your feedback has helped us improve both our communication and fulfillment process.

Best,
The Uzzle Team

Respuesta de Uzzle

3 ago 2026

Hi Diedre,

We're truly sorry your Christmas order didn't arrive when it should have. We completely understand how disappointing it was, especially since these were gifts for your family.

At the time, we ran into an unexpected inventory issue that affected one of the games in your order, which delayed the shipment. We know we should have communicated better throughout the process, and we apologize for that.

Your games were ultimately delivered, and to acknowledge the delay and inconvenience, we also provided a partial refund. While we know that couldn't make up for missing Christmas, we wanted to do what we could to make things right.

Thank you for your understanding, and we're sorry again that your first experience with us didn't meet your expectations.

Best,
The Uzzle Team

Respuesta de Uzzle

2 mar 2026

Hi Bev,

We’re very sorry for the disappointment caused. Due to unexpected delays with our inventory, we were unfortunately unable to fulfill your order in time for Christmas. We have been in communication with you regarding your order and, to prevent any further inconvenience, we canceled it and issued a full refund before the holiday.

We completely understand your frustration and appreciate your feedback. We are working hard to improve our processes to ensure this doesn’t happen again.

Thank you for your understanding.

Best regards,
The Uzzle Team

Respuesta de Uzzle

2 mar 2026

Hi, The Waltons,

We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers. We also apologize for the lack of response to your previous emails and for the marketing emails you’ve continued to receive during that time.

We have previously requested your order number, but haven’t yet received a response. Could you please provide your order number so we can resolve this for you as quickly as possible?

As soon as we receive those details, we’ll prioritize your case and follow up right away.

Thank you for your patience, and we look forward to sorting this out for you.

Best regards,
The Uzzle Team

Respuesta de Uzzle

2 mar 2026

Hi Rusty,

We’re very sorry for the inconvenience and completely understand your frustration. This is certainly not the experience we aim to provide our customers.

We previously reached out requesting your order details and would kindly ask that you provide your order number. Once we have it, we’ll prioritize and work to resolve your issue promptly.

Thank you again for your patience. We truly appreciate it and look forward to sorting this out for you as quickly as possible.

Kind regards,
The Uzzle Team

Respuesta de Uzzle

2 mar 2026

Hi Lynne,

We completely understand how frustrating this experience must have been, and we’re really sorry for the delay and any confusion around your order.

We wanted to clarify that your game was delivered on 1/7, and a 50% refund was issued on 1/4 to make up for the inconvenience. We truly appreciate your patience while we navigated the high volume of orders at that time.

Your trust means a lot to us, and we hope this resolution shows our commitment to making things right. We’re always looking for ways to improve, and your feedback really helps.

Warm regards,
The Uzzle Team

Respuesta de Uzzle

2 mar 2026

Hi Christi,

We’re really sorry to hear about your experience and completely understand your frustration. We’ve tried to reach out regarding your order, but haven’t received a response yet. Could you please provide your order number so we can investigate this immediately and work to resolve it?

We take situations like this very seriously and want to make it right. We’ll ensure a team member follows up as soon as we have your details.

Thank you for giving us the chance to address this.

Best regards,
The Uzzle Team

Respuesta de Uzzle

3 ago 2026

Hi Joanna,

We're sorry to hear about your experience and understand how frustrating it must have been, especially with your order being intended for Christmas.

We wanted to look into this for you, but we weren't able to locate your order based on the information available. We reached out previously requesting your order number or the email address used to place the order so we could investigate, but unfortunately, we didn't receive a response.

Please reply with your order details. We'll personally review your order, look into what happened, and do everything we can to help resolve the issue.

We appreciate the opportunity to make this right and hope to hear from you soon.

Best,
The Uzzle Team

Respuesta de Uzzle

3 ago 2026

Hi Kim,

We're so sorry for letting you down, especially during the holidays.

We understand how disappointing it must have been to place your order after being assured it would arrive before Christmas, only for it to miss the occasion. We know these weren't just games; they were gifts, and we're truly sorry for the frustration and inconvenience this caused.

When you contacted us, we processed a full refund at your request. While we know that couldn't make up for the disappointment of not having your presents in time, we hope it showed that we wanted to do the right thing once we realized we couldn't meet our commitment.

Thank you for updating your review after we resolved your request. We sincerely appreciate it, and we're genuinely sorry that your experience with us fell short of the standard we strive to provide.

Best,
The Uzzle Team