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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very good service so far. Lewis was extremely helpful during the purchase process. No pressure selling, good knowledge of products. Lewis rang to discuss samples I had ordered and on selecting a produ... Ver más

Valorada con 5 estrellas sobre 5

Sam and his team were extremely helpful and thorough explaining all our options to ensure we choose the correct flooring and colour to meet our needs. I am awaiting a quote but their prices seem ve... Ver más

Valorada con 5 estrellas sobre 5

Excellent advice on type of plank required for look I wanted. Good size sample. Order was kept until I needed it and then sent out, unfortunately the courier company let TWF Co down and order was dela... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service, both pre-and after-sales from David and Tom. Helped with ordering the right supplies, and got us more flooring on short notice quickly when we needed it. The quality of the engine... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de suelos de madera y laminados

Escrito por la empresa

Suppliers of premium engineered wood, laminate and no-vinyl tile flooring. We combine tasteful colours and grains with stylish plank sizes and surface finishes. All of our products use responsibly-sourced European oak, with a patented easy-click installation system. German engineered to exacting standards. Choose matching scotia beading and door trims for a cohesive flooring system.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(40)

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Valorada con 5 estrellas sobre 5

Very good service so far

Very good service so far. Lewis was extremely helpful during the purchase process. No pressure selling, good knowledge of products. Lewis rang to discuss samples I had ordered and on selecting a product he created a helpful link to make the purchase process easy. Thank you

27 de agosto de 2024
Valorada con 5 estrellas sobre 5

Great set up.

Sam and his team were extremely helpful and thorough explaining all our options to ensure we choose the correct flooring and colour to meet our needs.
I am awaiting a quote but their prices seem very reasonable against some of the other places I have looked and its a local company which is very important to me.

6 de julio de 2024
Valorada con 5 estrellas sobre 5

Beautiful flooring

We got some engineered oak wood flooring and it's beautiful. The Wood Flooring Co. were very quick to respond to all my questions and the flooring was delivered promptly.

12 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Highly recommend.

Great company, would definitely come back for future projects. Sound advice and great customer service both before and after. Stunning new floor.

23 de julio de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

That's great to hear! So glad our team could help and we hope you enjoy your new floor for many years to come! :)

Valorada con 5 estrellas sobre 5

Good sized sample

Good sized sample to get an idea of colour & grain.

4 de julio de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

That's good to know, let us know if you need any more assistance or advice when making your flooring choice :)

Valorada con 5 estrellas sobre 5

So far so good!

So far so good!! All samples delivered within a reasonable time, unlike some!! All requests have been met. Yet to make a decision , but those samples received appear to of good quality and finish.

21 de junio de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

That's great to hear, we hope the samples help you when deciding on your new floor!

Valorada con 5 estrellas sobre 5

Excellent advice on type of plank…

Excellent advice on type of plank required for look I wanted. Good size sample. Order was kept until I needed it and then sent out, unfortunately the courier company let TWF Co down and order was delayed, however David sorted and was only a day late. My joiner said flooring was good quality and easy to fit. Overall the floor looks great fitted and I would not hesitate to recommend The Wood Flooring Co.

4 de mayo de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

Thank you for taking the time to leave such a positive review, it means a lot to our team to know we are doing a great job. We hope you enjoy your new flooring for many years to come!

Valorada con 1 estrellas sobre 5

Very disappointing experience- company…

Very disappointing experience- company has no care for customer service - even after their error. Placed a large order on 13th May, was told all in stock and offered a delivery date. They emailed 15th to say something not correct in stock held in the warehouse and hence delayed until after 22 May. Lost time at work and lost fitter. But I thought OK this can happen and asked for delivery before end of May, was told no problems for 30th or 31st. Company called on 26th to ask me to either pay more for delivery for 30th and they could not guarantee delivery for 31st. Even though delay was their fault. Have decided to cancel whole order as trust is broken... lost faith that after service would be rubbish. Earlier posts also express poor logistics.... please avoid this company as they break agreements.

30 de mayo de 2023
Opinión espontánea
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

We are sorry to hear you were not happy with your experience. It is true that we did not have stock when you placed your order, however you were contacted the very same day and notified that we were expecting stock w/c 22nd May. You asked if it could be with you by the 31st May at which point you were told that we would try, but certainly no guarantees could be made until we had your material in our warehouse.

Your material arrived with us that week as anticipated and you were promptly called to arrange delivery. Our standard delivery is 2-3 days, which would have arrived to you between 30th May - 1st June (the 29th was regrettably a bank holiday). However you stated that if you didn’t have it by the 31st May you would cancel the order and reject delivery. Although the order would most likely have arrived with you by this date, this is not something we could guarantee since deliveries are unfortunately out of our control. We gave you the option of upgrading to Next Day delivery but this was not something you wanted to do. Consequently you opted to cancel your order.

We regret the misunderstanding in this case, however we believe we have been extremely transparent regarding the lead times throughout the order process and did everything within our control to provide an honest and efficient service. We strive to improve our services continuously and appreciate the opportunity to address your concerns.

Valorada con 5 estrellas sobre 5

Amazing

Samples arrived really quickly and superb quality

3 de abril de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

Thanks so much for the review, hopefully it will help you to decide on your favourite!

Valorada con 3 estrellas sobre 5

Let down by choice of courier

Let down by choice of courier. One week later still no floor and delivery was expensive but I do appreciate my order was less than the minimum order value.

3 de abril de 2023
Logotipo de The Wood Flooring Co.

Respuesta de The Wood Flooring Co.

Hi Tracey, we have looked into this and see that it was an additional pack that was sent out to you following your initial larger flooring order. We agreed to send this out via standard courier rather than on a pallet (our usual method of delivery) to keep the cost lower for you.
Unfortunately we have very little control over the courier network and sometimes delays do happen that are out of our control. We apologise that this was the case in this instance and hope you are pleased with your overall experience with our team.

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