I got a beautiful keyboard from these guys a couple of years ago and it changed my life (I am now a spoiled keyboard princess), but I am pretty useless when it comes to fixing them. I told Matty I was... Ver más
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Absolutely exceptional customer service from this place in the 2 orders I’ve made. Everything is handled and packed with care, and it really does show. For any switches I need in the future, this will... Ver más
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Impeccable customer service. I ordered 70 switches (In 10 packs, so 7X10 packs). I was quickly notified that they actually only had 58 in stock and offered to refund me for 2 whole bags (even thoug... Ver más
La empresa ha respondido
I just started a keyboard build, and after scouring the internet for a UK based supplier of the switches I wanted (Durock Ice King Tactile switches), I was really pleased to find Thocc Exchange.... Ver más
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Información sobre la empresa
Escrito por la empresa
The Thocc Exchange is a global retailer of custom mechanical keyboards and accessories focussed on delivering exceptional service and availability. The store is run entirely by Matty, the founder and his two Boston Terrier dogs. We set prices based on fair market value not promotions, and we listen to our customers requests and feedback. Thank you for your feedback here on Trustpilot, it really helps us grow.
Información de contacto
Reino Unido
- thoccexchange.com
Beautiful product even more stunning service
I got a beautiful keyboard from these guys a couple of years ago and it changed my life (I am now a spoiled keyboard princess), but I am pretty useless when it comes to fixing them. I told Matty I was having issues with one of the tech bits (def user error on my part) and he said just send it to me I’ll fix it no problem. Needless to say my precious keyboard was back home within 48 hours of me sending it out. And good as new! These guys are just wonderful and have good hearts, too.
Great service
Product arrived promptly and well packaged. Also gave the best prices I could find for the switches I wanted. Loved the extra stickers too!

Respuesta de Thocc Exchange
Absolutely exceptional customer service
Absolutely exceptional customer service from this place in the 2 orders I’ve made. Everything is handled and packed with care, and it really does show. For any switches I need in the future, this will be my go-to store.

Respuesta de Thocc Exchange
Good selection, easy delivery to Denmark
Had just the switches i was looking for. Easy delivery to Denmark. Carefully packaged. Friendly.

Respuesta de Thocc Exchange
An Excellent Experience
I just started a keyboard build, and after scouring the internet for a UK based supplier of the switches I wanted (Durock Ice King Tactile switches), I was really pleased to find Thocc Exchange. Lots of information was available on the website, which was full of pictures and is very easy to navigate. I ordered my switch of choice, and several other items, and the experience was 5-star from start to finish.
It’s clear these guys really care about the hobby. I was worried about my order getting damaged, but the packaging was incredibly secure and the shipping was fast and easy to track through Shop/Royal Mail. Everything arrived exactly as described and the experience of opening the package was enough for me to join their Discord and want to write a review.
If you’re looking for quality components and a smooth, professional transaction, I can’t recommend Thocc Exchange enough. I'll definitely be a returning customer!

Respuesta de Thocc Exchange
Buying from Thocc was a delightful…
Buying from Thocc was a delightful experience. The delivery was fast and carefully wrapped.
The switches are perfect.

Respuesta de Thocc Exchange
I was unexpectedly surprised by the…
I was unexpectedly surprised by the high quality of service of this store.
The lowest prices I found online for the product I bought. I even began to doubt that this was a real store. However, I bought the product, and a few days later it arrived to me in the best possible condition.

Respuesta de Thocc Exchange
Had what I wanted and easy ordering…
Had what I wanted and easy ordering experience from the US

Respuesta de Thocc Exchange
Great prices, service, and shipping
Affordable prices, genuine products, great customer service, and extremely fast shipping! I've placed two orders in the past week, and Thocc Exchange is now my go-to for UK mechanical keyboard shopping.

Respuesta de Thocc Exchange
Good customer service and thoughtful…
Good customer service and thoughtful packaging!

Respuesta de Thocc Exchange
Excellent service
Excellent service, very prompt delivery and very good communication (with a personal touch😊) ... I highly recommend this vendor, Thank you so much 🙏

Respuesta de Thocc Exchange
The guys at Thocc Exchange really care…
The guys at Thocc Exchange really care about their customers.
I'm currently going through some personal issues, which I highlighted when checking up on a group buy order and they went out of their way to send me some free switches to try.
I can't thank them enough for making me feel better in a crappy situation.
Thank you!

Respuesta de Thocc Exchange
Impeccable customer service.
Impeccable customer service.
I ordered 70 switches (In 10 packs, so 7X10 packs). I was quickly notified that they actually only had 58 in stock and offered to refund me for 2 whole bags (even though that meant I would get 8 switches for free). As well as offering me 70 of another switch that Matthew recommended me were similar for completely free. This showcased impeccable customer service and I am certain I will be ordering again.
Thank you so so much

Respuesta de Thocc Exchange
Excellent
Fast shipping within UK, quality switches for a good price, Thocc Exchange is now my go to place for ordering switches. I am 1 very happy customer.

Respuesta de Thocc Exchange
Best overall experience I've had with online shopping
Absolutely amazing experience buying switches, the customer experience was unparalelled. The switches were also delivered extremely quickly, overall an unmatched experience. I'd rate them higher if i possibly could!! Other than just buying switches, Thocc Exchange has raised the bar for online shopping as a whole. Would 10/10 recommend

Respuesta de Thocc Exchange
My order was handled the next day and…
My order was handled the next day and arrived safe and sound.

Respuesta de Thocc Exchange
BUY FROM HERE!
Sold. Subbed to Newsletter. Subbed to Instagram. I love this shop. Keys: Packed. To me in 24 hours. Packaging: Immaculate. Capybara Stickers included. Charity Registered. Handwritten note on the Welcome letter. Bookmarked. Can't wait to purchase from here again.

Respuesta de Thocc Exchange
Great shipping speed and packed really…
Great shipping speed and packed really well! Also great and super prompt customer service.

Respuesta de Thocc Exchange
Very good
Bought a switch tester along with switches and was very happy with the products. Order arrived quickly and was very happy with the customer service. Matthew even went on to recommend another store that was stocking the switch I was interested in.

Respuesta de Thocc Exchange
Excellent customer service and fast…
Excellent customer service and fast delivery

Respuesta de Thocc Exchange
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