Ordered jumpers? Watches October never arrived no emails nothing after6 weeks my bank refunded the money today 19th January had a message from bank telling me that the retailer ( sp gentry ) are disp... Ver más
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Consulta las opiniones de los clientes
It's more effort than browsing sites myself for inspiration. I kept getting told I hadn't selected enough 'likes'. I spent a solid couple of weeks liking and disliking items. Didn't change... Ver más
La empresa ha respondido
Francamente se ne poteva fare a meno. Non si capisce a cosa possa servire un social che combina Instagram con Tinder. Non è semplice comprenderne lo scopo perché non ha nessuna correlazione con il sit... Ver más
Good quality products at reasonable prices but also good collection of higher end products to purchase which is very simple. The suggested outfit and personal shopper work well but there is no... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Find clothes you'll love, with tailored-to-you recommendations and a shop where everything is in your style, size and budget.
Información de contacto
Reino Unido
- thread.com
2,3
Malo
1 mil opiniones
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Sent wrong item!
Ordered lovely pair of earrings, waited nearly 2 weeks and got sent the completely wrong pair. Complained and they sent another delivery out, same wrong pair again! Just told me to send them back….no idea if I’m ever going to get the earrings I ordered. Very annoying!
5 de noviembre de 2022
Opinión espontánea
Respuesta de Thread
Hi Claire,
Thank you for taking the time to share your feedback with us, but I'm terribly sorry to hear that you received the wrong pair of earrings - twice! I can certainly understand your frustration here, this is by no means the level of service that we aim to deliver! If you can please reach out to me on support@thread.com, I'll be happy to look into this further for you.
Thank you again for taking the time to share your experience with us. I look forward to hearing from you!
Tasnima
Team Thread
Outstanding resource
Great recommendations and excellent buying experience.
6 de noviembre de 2022
Opinión espontánea
Hassle free
Good advice, quality products hassle free it’s my go to for clothes shopping
5 de noviembre de 2022
Opinión espontánea
Great quality but delivery time needs to improve
The quality of the clothing is great. It takes too long to get packages. There is also a challenge with sizes. One XL is too big the other is just right. Really frustrating to get the package after 3-7 days to then have to send back.
Love the idea and the choice on the website.
1 de noviembre de 2022
Opinión espontánea
Respuesta de Thread
Hi Howard,
Thank you for taking the time to share your feedback with us.
I’m really sorry to hear that your latest package took longer to arrive and that one of your items wasn’t perfect fit. Unfortunately, not all brands have the same sizing guides, with some favouring slimmer fits whilst others will prefer a more generous cut instead. However, should at any point need any advice on sizing before placing a future order, either myself or one of our stylists will be happy to help and offer you guidance, just drop us a line at support@thread.com and we’ll be happy to help.
Thanks again for your feedback,
Sham
Team Thread
Just a great experience
Just a great experience. Good product, prompt delivery and updated progress.
1 de noviembre de 2022
Opinión espontánea
Effortless
Never had a problem with the service, 100 day return policy is amazing, delivery prompt, selection good.
Sometimes you pay a small markup and miss out on offers by buying through Thread, but generally the best place to go for clothes of any price.
30 de octubre de 2022
Opinión espontánea
Excellent fabric and fit
Excellent fabric and fit. Very pleased with the quality, and delivery was very quick.
29 de octubre de 2022
Opinión espontánea
Love the concept
Love the concept, love the website. An additional comments with regards of sizing would make it even better! Found myself returning a few items back due to the wrong size.
27 de octubre de 2022
Opinión espontánea
I know algorithms play a part but in…
I know algorithms play a part but in terms of what I’d be interested in buying time and again your recommendations are on the money.I also like the fact they are offered as 5 options rather than swamping me with your selections.Overall very impressive.
29 de octubre de 2022
Opinión espontánea
The most amazing customer service both…
The most amazing customer service both via phone and email. Have used several times recently are would rate as the best customer service available for any product I’ve recently purchased. Absolutely brilliant
23 de septiembre de 2022
Opinión espontánea
Great service with super fast delivery
11 de octubre de 2022
Opinión espontánea
Excellent service and great products at…
Excellent service and great products at reasonable prices
15 de octubre de 2022
Opinión espontánea
Great service
11 de octubre de 2022
Opinión espontánea
Respuesta de Thread
Hi Damien,
Thank you for taking the time to share your feedback with us, but I'm really sorry to hear that the hoodie wasn't quite the right size!
If you can please contact me on support@thread.com with your order number, I'll be happy to look into this further for you.
Thanks again for leaving feedback and I look forward to hearing from you.
Tasnima
Team Thread
No clear if transferring stylists is an option?
Great recommendations. Good fit. I’m still working out how to update my preferences and how this translates to recommendations from my allocated stylist.
15 de octubre de 2022
Opinión espontánea
All pretty slick
All pretty slick. Like the way you are notified when things you like go on sale or are low on stock. Returns couldn’t be simpler.
Only thing that could be improved is speed of delivery. It’s not really bad but so many other places do it a little faster.
29 de septiembre de 2022
Opinión espontánea
Great company with a fantastic concept
Great company with a fantastic concept. Very easy to use.
14 de octubre de 2022
Opinión espontánea
Great website and rapid delivery.
14 de octubre de 2022
Opinión espontánea
Excellent recommendations and ideas…
Excellent recommendations and ideas from the stylists.
Just wish I had more spare cash to spend on the recommended items.
14 de octubre de 2022
Opinión espontánea
I ordered black suit trousers
I ordered black suit trousers, I received blue chinos
12 de octubre de 2022
Opinión espontánea
Respuesta de Thread
Hi Gary,
Thank you for taking the time to share your feedback with us but I'm really sorry to hear that you've received blue chinos instead of the black trousers that you ordered!
If you can please contact me on support@thread.com with your order number, I'll look into this for you right away.
Thanks again for leaving feedback.
Tasnima
Team Thread
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