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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful Luton dealership, unfriendly staff and extremely poor service. Put a fully refundable holding deposit on a used car but the car was not right for us. Took nearly two weeks to get our deposit bac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Samantha from Thurlow Nunn Kings Lynn was really helpful and nothing was too much trouble. She listened to what I needed, didn't try and push extras onto me and explained everything clearly.

Valorada con 5 estrellas sobre 5

I always get great customer service from Thurlow Nunn Luton and have bought 2 cars from new with them before together with the car we have just bought which makes 3. Sales staff and customer service s... Ver más

Valorada con 5 estrellas sobre 5

Great salesman. Thurlow Nunn Dereham were helpful because the salesman who dealt with me was very informative and friendly. I only drove the 105+ miles to view the car because of all the informati... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

With modern showrooms situated across Bedfordshire, Buckinghamshire and the East of England, Thurlow Nunn provides drivers with the widest choice of quality Approved Used vehicles and great offers on the latest generation of new Vauxhall, Peugeot and MG cars. Over the years, we have built a strong reputation for impeccable customer service, and we’re keen to continue upholding the highest standards of expertise.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

I always get great customer service…

I always get great customer service from Thurlow Nunn Luton and have bought 2 cars from new with them before together with the car we have just bought which makes 3. Sales staff and customer service staff all very professional and helpful, and having my cars under a service plan with you I always get a good experience.

16 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good Sales Person

Good Sales Person. Knew what she was doing. After Sales not so great experience as original sales person on holiday and no one else could help me.

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great salesman.

Great salesman.
Thurlow Nunn Dereham were helpful because the salesman who dealt with me was very informative and friendly.
I only drove the 105+ miles to view the car because of all the information he provided.
I purchased the car and was able to drive it home the same day.

24 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

Amazing news! Thankyou for your great feedback.

Valorada con 1 estrellas sobre 5

Awful Luton dealership

Awful Luton dealership, unfriendly staff and extremely poor service. Put a fully refundable holding deposit on a used car but the car was not right for us. Took nearly two weeks to get our deposit back despite chasing numerous times. We would still be without our deposit if we hadn’t called them eight times and each time promised a call back. If you do not buy a car from them they do not care about after sales. AVOID this dealership at all costs!!!!!!

28 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience at our Luton dealership, particularly regarding the delay in receiving your deposit back and the lack of clear communication during that process. This is not the level of service we aim to provide.

Please rest assured this has been passed on and someone from the Luton team will reach out shortly.

Valorada con 5 estrellas sobre 5

Staff at the dealership are very…

Staff at the dealership are very friendly and courteous. Dan Tucker, the salesman, took his time without any pressure in buying the car; he did a very good deal. He kept in touch even after the car was delivered.

11 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

This is fantastic news, thankyou.

Valorada con 5 estrellas sobre 5

Vauxhall Corsa

Saw the Car I wanted on there website visited the Luton show room was met by one of there representitives & showed me the car I was interested in.Then help me through the paper work to the completion of the puchase of the car.Very helpful

26 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

This is great to hear. Thankyou so much for your review.

Valorada con 5 estrellas sobre 5

Thank you Thurlao Nunn

Very happy with the service and advise provided by the knowledgeable staff at Thurlow Nunn with purchase my car.

19 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

This is great news, thankyou!

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The salesperson was very helpful and knowledgeable about their products and services and discussed in detail the options available to me.

8 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

Thanks for your feedback.

Valorada con 5 estrellas sobre 5

Just Cool

Very honest, very straightforward, very friendly. No issues at all.

19 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

Thankyou for your review.

Valorada con 5 estrellas sobre 5

An excellent car buying experience.

An excellent car buying experience carried out with Sales person Lewis. I felt very comfortable with his manner, helping me with various queries about the buying process, and did his utmost to ensure I was totally happy with the agreement I had made to buy the car.
Highly recommended.

17 de marzo de 2026
Opinión espontánea
Logotipo de Thurlow Nunn

Respuesta de Thurlow Nunn

Thank you for your kind feedback.

We’re delighted to hear that Lewis made your experience such a comfortable and positive one, and that he was able to support you through the buying process and answer your questions thoroughly.

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