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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I bought the Montessori Busy Book and Busy Board and both items were as expected. I considered giving Tibatoes 3 stars as the items took over a month to arrive - I could have got the Busy Board from... Ver más

Valorada con 1 estrellas sobre 5

I definitely do not recommend it! I ordered montessori busy book and tested the zipper first after opening the package and the puller immediately slipped off. It was not locked into the zipper in any... Ver más

Valorada con 2 estrellas sobre 5

Waited ages for the playbooks Poor quality and wonder if actually safe for small children as look flimsy and possibly a choke hazard if things fall off!! Probably wont use... definitely not unsu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the things I have gotten have been for my two youngest grandkids as gifts and everything has been really good so far and the only thing is when you buy multiple things and then you have to do a re... Ver más


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 91% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

It's a scam!!!

I definitely do not recommend it! I ordered montessori busy book and tested the zipper first after opening the package and the puller immediately slipped off. It was not locked into the zipper in any way! Definitely not a product that you could give to a 9 month old baby!! I sent feedback via email and asked to return the book, they advertise 30 days money back on their website. I have not received any response. Instead, aggressive advertising has started from the same address.

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

45days after order still no delivery!

I ordered Dec 16th, 2025 a small item, it took tibatoes 4 days to dispatch the item. After asking for a tracking code, it turned out it has been sent from China. Since then I sent about 15 emails to the customer service, and got always the same answer: „it’s in transit“ please be patient.
Today it’s the 45th day since I ordered, no delivery no expected delivery date, on info…
My worst experience with an online order!
Hands off from Tibatoes!!!!

30 de enero de 2026
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Rene,

We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel — especially after waiting this long.

To clarify: while TibaToes is a European-based brand, some of our fulfillment partners are located internationally.

Your order was dispatched within our standard processing time. Unfortunately, once a parcel is in international transit, delays can occur that are outside of our direct control — particularly during peak periods and customs processing. We also understand that repeated updates saying “in transit” without a clear delivery date is not reassuring, and for that we genuinely apologize.

This is not the experience we aim to provide, and we take full responsibility for resolving it properly. At this point, we would like to offer you a clear solution:
👉 either a full refund or a free replacement, whichever you prefer.

Please reply to this message or email us at hello@tibatoes.com with your order number so we can resolve this immediately. We want to make this right.

Again, we’re very sorry for the frustration caused and appreciate you bringing this to our attention.

Kind regards,
Lauren

Valorada con 1 estrellas sobre 5

Just returned items

Just returned items. Took forever. Terrible shipping and tracking. The products received were junk from China. Very similar products on Amazon for 1/2 the price or less, and if you desire this type of very poorly made material, at least Amazon on your side. DO NOT BUY from this company!!!

14 de enero de 2026
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi!

We're really sorry your experience didn't meet expectations. Shipping delays are frustrating, especially when you're excited for something to arrive—and we take full responsibility for that.

We'd love the chance to make this right. Our team prides itself on quality, and our Busy Board is designed with durable, non-toxic materials and 30+ activities specifically to outlast cheaper alternatives that fall apart quickly. We also stand behind every purchase with our 30-Day Money-Back Guarantee.

If you haven't already, please reach out to us at hello@tibatoes.com and we'll personally ensure you're taken care of—whether that's a full refund or replacement.

Thank you for giving us the feedback—we're always working to improve.

Lauren

Valorada con 1 estrellas sobre 5

Safety issue

This toy is not safe to be used by unsupervised babies/ toddlers . My 22 month old grandson was easily able to pull off the clock hands and place the small white cap into his mouth. This is a choking hazard . Please ensure your child is closely supervised when using this product .

4 de enero de 2026
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Tee,
Thank you for sharing this — we take safety concerns very seriously, and we appreciate you bringing this to our attention.
You're absolutely right that supervision is important with any toy for children this age. While our Busy Boards are designed with securely attached elements and undergo safety testing, we know that determined little hands can surprise us. Your feedback about the clock component is valuable, and we'll be passing this directly to our product team for review.
We'd love to learn more about what happened so we can investigate further. Please reach out to us at hello@tibatoes.com with photos if possible — we want to ensure this was an isolated issue and make it right for you.
Your grandson's safety matters most, and we're grateful you took the time to share this.
Lauren

Valorada con 1 estrellas sobre 5

Not Trustworthy!

Interestingly, the owners refuse to accept responsibility for their inability to fulfill orders. Instead they blame it on the shipping companies.
I do NOT recommend purchasing anything from a company that blames others for their problems.
I wonder how sure you can be of the materials that their products are made with. Are they safe and durable?

3 de enero de 2026
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi!

We're sorry you had this experience, and we hear your frustration. You're right — at the end of the day, when you order from us, we're responsible for making sure it gets to you. That's on us, not anyone else.

We take pride in our customer service and our products, so it's disappointing to have fallen short here. To answer your question directly: our Busy Boards are made with non-toxic, baby-safe materials, and all elements are securely attached to prevent choking hazards. We stand behind the quality with a 30-Day Money-Back Guarantee — if it doesn't meet your expectations, we'll make it right.
We'd genuinely like the opportunity to turn this around. Please reach out to us at hello@tibatoes.com so we can look into what happened with your order and find a resolution.
Lauren

Valorada con 1 estrellas sobre 5

I ordered the BLUE book

I ordered the BLUE book. My husband was sitting by me when I hit BLUE. I got a notice saying the PINK book was on the way! It took ALMOST THREE MONTHS to get here. I contacted customer service who said they’d send out a blue book and I could return pink book. Didn’t happen!! Now saying they’ll give 30% refund!! Next time I’ll deal with a company with integrity. Would give less than 1 star if I could!!

16 de octubre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi El,

Please email us again on hello@tibatoes.com to make it right and get the right product sent out to you!

Valorada con 1 estrellas sobre 5

Extra tax

I paid an extra fee to receive the order before Christmas and it was only delivered on the 26th. When I claimed they only said they apologises… they even refund me these extra!

11 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

We are so sorry for not having your order in time for Christmas, we did indeed refund you to accommodate as carriers had delays beyond our control.

With love,
Lauren

Valorada con 1 estrellas sobre 5

I think we all have been scammed

I think we all have been scammed. As I read these reviews it sounds exactly what I have been dealing with. I ordered off the website on 12/6. According to the tracking it’s been sitting in transit in Chicago since 12/20. I ordered 2 boards for my Grandkids and will not have for Christmas at this point. I was actually thinking of ordering these for my friends who are having grandchildren but now I will not order from this company and will not recommend them! I am actually thinking of contacting my credit company to dispute the charges!

23 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Rosemarie,

We always provide tracking details on orders. please email us on hello@tibatoes.com for issues with your order. Due to christmas and Black Friday busyness with carriers they faced delays which was actually beyond our control. As of now the shipping times have reduced again and are back to normal!

Valorada con 1 estrellas sobre 5

Somewhat disappointed. Great grandmother

Like everyone else, I think we got took a bit. I finally got my binders, paid almost double than what they charge on Amazon. I had to dispute the payment. Then, finally they arrived on December 20,2025. I had ordered them on November 02,2025. I recharged the payment as promised, even though now I feel that Amazon is charging less. For all I-know, they were all ordered from Amazon. Bag was same when they arrived. Merry Christmas. I hope many of you will receive your package.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Corinne,

Thanks for your feedback. While Amazon might be cheaper there are a lot of fakes and replicas online where quality cannot be guaranteed. We do not ship from Amazon and have our own supplier that we use to produce the Busy Boards. Merry Christmas to you too.

Valorada con 2 estrellas sobre 5

I ordered the busy book on 12/3 and it…

I ordered the busy book on 12/3 and it has been sitting in the delivery facility since 12/15. No updates. No response to my email. My granddaughter’s first Christmas and seems like I won’t be getting her toy to play with Christmas morning in time!

20 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Laura,

We respond to all emails on hello@tibatoes.com and request to send your email again so we can look into it and find a solution to help you out!

Valorada con 1 estrellas sobre 5

Tracking stalled after a week and hasnt…

Tracking stalled after a week and hasnt been updated in over a week since then. No response to multiple emails to hello@tibatoes. Out of town grandchild visits 12/20. Seems like there won’t be a present

Order was placed 12/6; from 12/13 until at least today (12/26) the tracker says it is still sitting in Chicago. Email response from Tibatoes refused a refund and said to watch the tracker. I don't want it at this point since guests have come and gone. Tibatoes response to comments that the delays are resolved are patently untrue.

17 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Please email us on hello@tibatoes.com to solve the issue for you!

Valorada con 1 estrellas sobre 5

Terrible shipping

Label was created 8 days ago. Ive reach out to customer service multiple times and they just keep telling me to watch the tracking link. I wanted this for our florida trip on the 28th. They are ignoring my request for a refund also. Im sure theres a better company out there that handles their own shipments and not a drop shipping company as this one sounds like. Im not even sure im responding to a real customer service rep or a AI bot.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Lacey,

We had some delays due to our Black Friday Sale. We answer every query via email hello@tibatoes.com and should resolve this for you if you can email us there.

Valorada con 2 estrellas sobre 5

Flimsy and not sure if checked to be child safe ....

Waited ages for the playbooks
Poor quality and wonder if actually safe for small children as look flimsy and possibly a choke hazard if things fall off!!

Probably wont use... definitely not unsupervised. S

16 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Daviesjen,

Thank you for your review. We do advise to use under supervision. There are also pages that can be removed especially for smaller children.

Valorada con 2 estrellas sobre 5

This was definitely not what I…

This was definitely not what I expected. The material feels rough, the pieces, like the squares etc, feel slightly sharp and the amount of effort to remove the pieces from Velcro is pretty significant. I waited over 3 weeks and definitely don’t feel this was what I expected. It’s much smaller - and I now see there is a PLUS size which should be clearly noted when you are looking at the photos. Very deceiving. I would prefer to return but it is a Christmas gift and now I have to sort what to do.

12 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Lori please email us on hello@tibatoes.com to come up with an appropriate solution. We have normal sizes and plus sizes on our site which are reflected in the product titles.

Valorada con 1 estrellas sobre 5

Still waiting!!

It has been 2 weeks already and I still don't have a good delivery date!! Ordered items for Granddaughters first Christmas and all I get are excuses and may not get them in time!
Not made is the U.S. And they have no idea what is happening
I suggest you find items elsewhere!

12 de diciembre de 2025
Opinión espontánea
Logotipo de Tibatoes

Respuesta de Tibatoes

Hi Sherri, We had some delays due to our Black Friday Sale. Please reach out to us on hello@tibatoes.com so we can find a solution for your order.

Valorada con 5 estrellas sobre 5

Fantastic!

I ordered three busy boards and got a pack of bath toys thrown in for free— everything is so awesome! My daughter loves the boards. They provide the best kind of curiosity for her young mind. Shipping was fast and customer support was quick to respond when I reached out! 10/10 would recommend!

11 de diciembre de 2025
Opinión espontánea

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