Tibatoes Opiniones 

Googles never turned up emailed Tibatoes, said they were looking into this and never heard anything back, customer service absolutely appalling!

To now find out they’ve not even escalated the missing items, I ordered these items on the 15th June.

Please AVOID this company I don’t think they are legit!

I ordered goggles X2 in the back to school sale and specifically paid more to have them shipped with royal mail.

After waiting nearly a week a finally got a dispatch notice that they had where going to ship with Evri (let's not get started on how bad they are). Contacted them immediately to advise they hadn't shipped it correctly.

After some back and forth of them denying they had shipped it incorrectly and me sending screenshots of my order they eventually agreed to refund me. This was all before they had dispatched the goggles.

Only to the next day, they dispatched the goggles to Evri. I contacted them again, only for them to deny promising a refund. Again provided screenshots to be told no they can't refund as they have dispatched.

I raised a chargeback and told them that I was going to deal with it this way as clearly at this point I have no faith.

Cue a barrage of emails including a lengthy email from the original employee who promised the refund to take responsibility for their error and basically ask me to cancel the chargeback and they'll refund me. I refused. They asked again and told me they can't refund when I have a chargeback. I told them you can refund me via the chargeback.

Very pushy to try to get me to cancel my chargeback, clearly trying to avoid refunding people as of you cancel a chargeback it's not possible to chargeback again.

Really avoid. There practices are very sketchy at best.

*I have screenshots of all the emails as evidence.

We felt that we gone cheated. We bought a set of 3x and only 1x stated tibatoes. The other 2 didn't state anything. Can be like purchase from elsewhere and just delivery it together.

On August 9th, I received swimming goggles for my 12-year-old son. The product was shipped from a warehouse in Coppell, TX.

Upon receipt, the goggles have a solid nose cover that creates an airtight seal over the nose, preventing my child from being able to breathe. This makes the product defective and unsafe for its intended use by a child.

When I contacted the company to request a return for defective/unsafe product, they stated the nose cover is "part of the design" and classified my request as a preference exchange, not a defective return.

They are now requiring me to pay return shipping to one of their return hubs:
- Bristol, UK
- Poland
- North Hills, CA

While the product was shipped locally from Coppell, TX, the returns are directed internationally at the customer's expense.

I offered to return the item immediately if they provide a prepaid label, which is standard for defective merchandise. They refused and said return shipping is my responsibility.

Bought Tibatoes for my grandson. My granddaughter has one.
He absolutely loves it, pulling and trying to open and shut. Pull the jigsaw bits on and off . He absolutely loves it. Great for little fingers and minds.

Not receive my parcel which was ordered over two weeks ago. Despite confirming my address and being told it’s been dispatched. To which the couriers have confirmed the parcel has not been collected yet.

Don’t anyone buy from here there products just fall apart I brought 3 goggles for my holiday I purchased these on the 13th of July they took a over a week to be delivered I went in my holiday on the 31st of July wore them for the 1st time while we was away and they broke I contacted them when I got back and they refused me anything because it’s out of there 20 day replace or refund policy so I’m not sure what I’m suppose to do with a faulty pair of goggles when I spent nearly £50

Order took roughly the 10 days as it says to arrive. Good quality goggles.

Long lead time, poor communication

poor quality

Avoid

Placed an order on 9th July. Still haven't received my items and after multiple requests for refund I keep being today it was been sent and I'll receive it in 3 days. Still nothing. AVOID

Would give 0 stars if it would let me. Do not waste your money! I ordered 3 pre schooler busy books and got sent one with 2 supposedly wipeable small books, pens are not wipeable and book is ruined after one use. The matching activities have numbers and answer next to each other. The planets and dinosaurs on the big book don’t even say which is which, so if I don’t know as an adult how on earth is a pre schooler going to know what is right. Paid so much for this and isn’t even worth £5 each! Disgusting and an absolute scam

If I could give zero stars I would. Contacted them to cancel my order less than 5 minutes after placing it as the items in my basket had been changed. They refused. They break UK consumer law. Avoid at all costs.

The product is cheap, you have to build it all yourself, it's flimsy, not what it looks like, small and overpriced junk. Better shopping on Shein and Temu for a fraction of the cost. Waste of $130

Great products perfect for both my children and grandad for our holidays.
There fit perfect are really comfortable and great quality. Love the little box they come in to keep them safe too :-)

The representatives, Lauren and associates were very kind, supportive, quick and efficient in dealing with both their correspondences with me via email. They were ready to solve any issues or concerns that I have which is very much appreciated.. I would recommend this company hands-down.

Ordered 2 pairs of goggles. Never received them due to a fault with the courier service. Only gave a partial refund and wouldn’t refund delivery even though I never received anything and the fault was with themselves. Took weeks to get them to sort out and a good number of different members of staff that have no idea what’s going on. Avoid!!!

Ordered a busy board that was marketed for babies. I gave it to my child when she was around 9 months old. The Velcro dots on the puzzle pieces started coming off the second day she played with it, which is of course a huge choking hazard. I emailed the company to let them know and they agreed the product was faulty and asked if I would like a replacement. I said yes. The next day I got an email saying because I had ordered the product over 50 days before, I could only get a 20% off coupon. I mentioned that the product was faulty, and therefore according to the ACCC I was entitled to a refund or replacement. After a lot of back and forth and finally threatening to report them to the ACCC, they sent me a replacement. I ended up sewing on the Velcro dots since more came off easily.

I wish I can upload a picture of what I received from them for an item ( My Preschool Busy Book) that values £24 and then when you report your dissatisfaction to them, they will just offer you 20% to avoid returns because they know it is rubbish. Do not fall a victim like me. They are scammers. I wish I had come to read people's reviews on Trustpilot before buying because the reviews on their platform are fake, they are Ai generated.
Customer service experience is not too bad. The preschool busy book I ordered didn't meet my expectation. What they display is nothing like what you will receive. I am VERY DISAPPOINTED. I hate giving bad reviews but I am doing this because I Do not want people to fall a victim like me.

The support team provided a very good follow up and solution. Thank you so much!