Ashley is a consummate professional and added immediate value and impact to my recruiting team. She got up to speed incredibly quickly, lightened the load of my overstressed recruiters, and has found... Ver más
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Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... Ver más
La empresa ha respondido
Time Etc have been brilliant to work with and the VA I was matched with has been fantastic. Professional, reliable and a huge help in taking pressure off my workload. Highly recommend.
La empresa ha respondido
My VA knew Wix and Social media like the back of her hand, and it saved me so much time and stress. I cannot thank Time Etc enough for all the great things they did for me over the year!
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Información sobre la empresa
Escrito por la empresa
Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.
Información de contacto
Lyndon House, Hagley Road, B16 8PE, Birmingham, Reino Unido
- happiness@timeetc.com
- timeetc.com
4,9
Excelente
259 opiniones
Ha contestado el 100% de las opiniones negativas
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Five-Star Support with Real Results
Lucy at Time, etc provides a rare balance of strong business execution and genuine personal care. She is highly responsive, respects time, and communicates clearly—qualities that make working with her efficient and dependable. Her ability to quickly connect me with skilled, well-trained assistants has been a major asset in scaling my social media and marketing efforts. Having access to a large pool of proven, five-star assistants adds real, measurable value.
What truly sets Lucy apart is how she goes beyond the transaction. She follows through, anticipates needs, and takes personal ownership in ensuring outcomes are right, not just completed. Her service reflects professionalism, diligence, and a sincere commitment to helping others succeed—five-star business support delivered with a thoughtful human touch.
23 de enero de 2026
Opinión espontánea
Respuesta de Time Etc
Hi John,
Thank you so much for taking the time to share this - it really means a lot. We’re delighted to hear how impactful and valuable the support has been, both in terms of scaling your marketing efforts and in the way Lucy has supported you throughout the process.
Your words capture exactly what we strive for: reliable execution paired with genuine care and ownership of outcomes. Lucy will be incredibly appreciative of this feedback, and we’re grateful for the trust you’ve placed in us and our assistants. Thank you again for such a thoughtful review, and we look forward to continuing to support you!
Louise,
Client Experience Manager
They market well but perform poorly with some effort to make it right.
We’ve had 4 assistants with Time Etc. Within two different companies. None have worked out entirely. Although 1 did better than the others and I think has potential with the right management.
One quit without telling anyone and not even Time Etc knew she stopped working for them, for weeks. We found out only once customers started calling saying they couldn’t get a hold of her. With weeks of work incomplete and no clear sense for what was what, Time etc’s response was not great initially. They completely ignored the discussion and instead just send a casual email asking us to pick another assistant. They didn’t call or try to discuss outstanding work, status etc.
Another assistant just kept telling us each week why they couldn’t get done with the work from the previous week. It always seemed to be a misunderstanding. When we let them go, both Time Etc and them were confused.
Another, we only assigned one task type and it needed to be done daily. It was a 20min task when she would perform it. We would constantly learn she was weeks behind on it. We would ask her for a daily email just so we knew it was done. She’d send the email for the 1st couple days and then just stop. The funny thing was, our hours were always used somehow.
Time etc as a company doesn’t have an answer mostly. They don’t seem to manage the staff. They don’t have good systems to know what’s going on with the team or work. We've grown suspicious of their screening and question whether its all they claim. The assistants often don’t have common software or the skills Time etc boasts. When there’s an issue, Time etc's first response is typically just an offer to change the assistant and “start over” leaving the training and catch up to be the client's burden.
They market well but performance has really struggled. With the changes of assistants, expiring of unused hours and little management, we've grown frustrated after quite a bit of patience and effort to resolve before cancelling.
I keep thinking it was me until other staff and a second company brought time etc on and had the same experiences.
The one thing they did seem to respond to was the cancellation. At that point, they reached out to see what they could do to help reduce the burden of the experience and the time lost. In fact, at that point, a particular Tine Etc manager stepped in and worked pretty darn hard to see that the experience ended differently than it had been. Over the final several weeks, they were helpful, involved, looked after the work that needed to be closed out, followed up to see that work was being transferred back to us and communicated frequently. We were grateful in the end for the effort to finish strong despite our ultimate cancellation. We hope they can make the necessary adjustments so that they and their clients can thrive in this much needed space.
18 de enero de 2026
Opinión espontánea
Respuesta de Time Etc
Hi Selah,
Thank you again for sharing your feedback so openly. I fully acknowledge the experiences you’ve described and understand the disruption this caused across multiple assistants and accounts.
I’m grateful we’ve been able to talk through this in detail, as it’s helped me properly understand where things broke down and how that impacted you. Your feedback has been reviewed at a leadership level, and the areas you highlighted - assistant continuity, visibility of work, and how issues are handled when things don’t go to plan - are already being addressed through immediate improvements. Your insight has helped sharpen that focus.
While this experience isn’t reflective of the standard journey we aim to deliver for most clients, it clearly highlighted gaps in how this situation was handled, and we take responsibility for that. The learning from this is being taken seriously and is actively informing the changes we’re making.
I’m also pleased we were able to reach a resolution that felt right for you, and I want to thank you again for engaging so constructively throughout the process. While this doesn’t undo what you experienced, I appreciate the opportunity to learn from it and improve.
If you do decide to update the review at any point to reflect how this was ultimately resolved, we would of course appreciate that - though there’s absolutely no obligation. Either way, thank you for the openness and fairness you’ve shown.
I’m committed to continuing to support you as we work through the next steps together.
Best regards,
Louise
Client Experience Manager
Time,etc is highly recommended
Time,etc. has been essential to my business. Because My Time,etc assistant Arianna is not only detail-oriented but also proactive in finding solutions to problems. That quality gives me peace of mind.
10 de enero de 2026
Opinión espontánea
Respuesta de Time Etc
Hi Tom,
Thank you so much for sharing this - it really means a lot to us!
We’re delighted to hear how impactful Arianna has been for your business. Her attention to detail and proactive approach are exactly the qualities we look for, and it’s wonderful to know she’s giving you that peace of mind.
We truly appreciate you being here, and we look forward to continuing to support you!
Louise,
Client Experience Manager
I absolutely love the support from my assistant, Melissa.
Having assistance has really freed up time for me to work on more important tasks. I absolutely love the support from my assistant, Melissa. She is outstanding.
5 de enero de 2026
Opinión espontánea
Respuesta de Time Etc
Hi Stephanie,
Thank you so much for sharing this! Freeing up your time to focus on what matters most is exactly what we aim for, and we’re thrilled to know how much of a difference this has made for you. It’s wonderful to hear your positive thoughts about Melissa's support, and we’ll be sure to pass along your kind words - she’ll be delighted to hear them. Thanks again for taking the time to share your experience - we appreciate you!
Louise,
Client Experience Manager
HIRE Time Etc. NOW! They're Awesome!
Time Etc. is a truly fantastic company. They are highly professional, and even more than that, the most customer satisfaction company I have encountered. I have been a customer for 1.5 years and deciding to hire them was truly one of the best professional decisions I have ever made. My assistant is an absolute STAR and we were matched through Time Etc. hyper focus getting to know me and my needs. HIRE Time Etc. NOW. You will NOT be disappointed!!
18 de diciembre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Donzel,
Thank you so much for your amazing review!
We’re thrilled to hear that your experience with Time etc has been so positive over the past 1.5 years and that your assistant has been such a great fit. It’s also wonderful to know that our team’s dedication to understanding your needs has made a difference.
Your kind words mean a lot to us, and we’re so glad we could help make your professional life easier. We look forward to continuing to support you!
Louise
Client Experience Manager
Tyieshia is a delight to work with
Tyieshia is a delight to work with. Flexible, open, and filled with great ideas to help our team get organized.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Priscilla,
Thank you so much for sharing this wonderful feedback!
We’re thrilled to hear that Tyieshia has made such a positive impact on your team.
We truly appreciate the opportunity to support your business and look forward to continuing to help your team thrive!
Louise,
Client Experience Manager
Hiring a VA with Time etc has been a life changer
The company itself is really wonderful. They've handled staffing changes seemlessly and the communication is top notch.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Neil,
Thank you so much for your kind words! We’re thrilled to hear that working with Leann has been a life changer - that's amazing! We take great pride in making things seamless and keeping communication clear - it means a lot to know that’s been your experience, and I'll be sure to pass this along to your account manager, Leah. We appreciate you being part of the Time etc community!
Louise,
Client Experience Manager
My VA is Such an Assett
Jalisa is so helpful and has taken so much stress off of my shoulders. She has saved one of our projects from great delays..Madison is great and always checks in to make sure our needs are being met.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Lisa,
Thank you so much for sharing this lovely feedback! We're thrilled to hear how much of a difference Jalisa and Madison have made - it sounds like their support has really helped your projects run smoothly. I’ll be sure to pass your kind words along to both of them.
We look forward to continuing to support you - thanks again!
Louise,
Client Experience Manager
A Company That Cares
From the beginning my experience with Time Etc has been full of communication and tips to help make my relationship with my VA successful.
1 de agosto de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Michelle,
Thanks so much for the lovely feedback! We’re thrilled that you’ve found the support and tips helpful in building a strong working relationship with Bayleigh. We look forward to continuing to support you!
Louise,
Client Experience Manager
The company really takes the time to…
The company really takes the time to make sure everything is going well with your assistant. It is quite some work up-front to get your assistant to know everything they need to - but totally worth it! Christina is soooo useful and I feel like I have a partner in my inbox helping me with all my family/work/business juggles!
26 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Louise,
Thank you so much for this wonderful feedback! We're delighted to hear that Christina has become such a valuable partner for you. You're completely right, there is a bit of setup at the start, but we love seeing how it pays off once everything’s running smoothly. We’ll be sure to share your kind words with Christina! Thanks again.
Louise,
Client Experience Manager
My virtual assistant does an…
My virtual assistant does an outstanding job! She’s incredibly organized, efficient, and always delivers high-quality work on time. Her attention to detail and proactive communication make everything run smoothly. I highly recommend Time etc to anyone looking for reliable and professional support.
26 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Felicia,
Thank you so much for your lovely feedback! We're thrilled to hear that Crystal has been such a strong support and that her organization and communication have made things run so smoothly. We truly appreciate your recommendation - thanks again!
Louise,
Client Experience Manager
I have found the individual support and…
I have found the individual support and attention of the team at Time Etc, including our Leah our rep, to be fantastic. We were paired with a skilled assistant who actually had experience in our line of business which has been a tremendous help!
24 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Heather,
Thanks so much for sharing your thoughts! We’re so glad to hear you’ve had such a positive experience with both Leah and your assistant, Andrea. It’s wonderful that your assistant’s background aligns so well with your business - that’s exactly what we hope for when making matches. We really appreciate you sharing this!
Louise,
Client Experience Manager
Camelia has understood the overall concept and direction of the business.
Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll fit in very well with our model and overall approach. Her positive energy and understanding make her a great match for what we’re building.
21 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Anne,
Thank you so much for sharing this wonderful feedback, and welcome to Time etc! We’re delighted to hear that things are off to such a strong start with Camelia - it’s great to know she’s already aligned with your business and bringing the right energy and understanding to your work together. We look forward to continuing to support you!
Louise,
Client Experience Manager
Game changer!
This is a game changer especially for growing organizations. Having professional, dependable and talented help via Time Etc. allows me as a leader to focus more on strategic items.
20 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Raissa,
That’s wonderful to hear! We’re so glad Kimberly’s support is helping you focus on the bigger picture and strategic goals - that’s exactly what we’re here for.
We appreciate you being here, and thank you for sharing your feedback.
Louise,
Client Experience Manager
Care and attention…
Time Etc does really think about their clients' needs and experience. I have a wonderful assistant, and it's also nice to feel the company is fully behind both of us in our many interactions.
17 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Anne,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with Sara and that you feel supported by Kerri and the Time Etc team. Making sure both our clients and assistants have a positive experience is really important to us, so it’s wonderful to know that this comes across in your interactions.
Thanks again!
Louise,
Client Experience Manager
A good decision
No hard sell and gave me time to make up my mind at my own pace. Provided a good range of possible PAs, their pen portraits and facilitated online interviews. I was confident with my choice and 3 months in am glad I made the change to a virtual PA with Time Etc.
12 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Marcus,
Thank you so much for sharing your feedback! We really appreciate your thoughts, and are so pleased to hear you felt supported throughout the process. It’s great to know you had the time and space to make the right decision for you, and that things are going so well three months in. We’re really glad to have you with us, and look forward to continuing to support you!
Louise,
Client Experience Manager
I am grateful for my great assistant…
I am grateful for my great assistant and for the incredible and consistent support of Time etc. working with them has been a game changer.
9 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Ben,
Thank you so much for your kind words. We’re so delighted to hear that working with your assistant has been such a game changer for you! It’s wonderful to know that you’ve felt consistently supported by our team - that's exactly what we aim for! We really appreciate you taking the time to share your experience, and thanks again.
Louise,
Client Experience Manager
Highly recommended not becuse there have been no problems but because they quickly solved them
Working with Time has been an experiment and I’m thrilled that so far it’s a successful one. Having a virtual fractional assistant is new to me and requires a learning curve, but I am very happy to say it’s working out wonderfully. Here is what I admire about Time Etc. At the very beginning the experience was not great, and the initial person assigned to help us find someone was not working out. I spoke to their management team and immediately they corrected the situation . And it’s been smooth sailing since. It’s easy to work with a company when it’s all going well, but when it doesn’t for a short time is the test of whether that company is a solid one. So I can highly recommend Time Etc not because its been brilliant since day one, but because it wasn’t, but they worked to make the relationship work successfully.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Mark,
Wow, what lovely words to read this morning! Thank you so much for sharing such a thoughtful review - we really appreciate your openness to share both the challenges and the positives of your experience.
It’s great to hear that things are working out so well with Cheryl, and we’re especially pleased that Banita was able to quickly turn things around - she'll be so glad to hear this. You’re absolutely right - it’s how things are handled when they don’t go perfectly that really matters, and we’re delighted that you’ve experienced our commitment to this first hand!
We’re so glad that having a virtual assistant has been such a successful experiment, and we look forward to continuing to support you as things grow from here.
Thanks again!
Louise,
Client Experience Manager
Critical for Small Businesses
This company plays a crucial role in my business operations. The virtual assistants are invaluable in relieving my workload, allowing me to delegate tasks efficiently and focus on what truly matters for growth and success.
8 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Bill,
Thank you so much for sharing this - we’re thrilled to hear that your team of assistants have become such an integral part of your business operations. We really appreciate you being with us all these years and look forward to supporting you for many years to come!
Thanks again!
Louise,
Client Experience Manager
Thank you so much for making me feel so…
Thank you so much for making me feel so appreciated. And - thank you for finding the perfect VA for me.
7 de octubre de 2025
Opinión espontánea
Respuesta de Time Etc
Hi Kerstin,
Thank you so much for your kind words! We're thrilled to hear you’ve found the perfect VA match. It’s been a pleasure supporting you, and we’re so glad you’re feeling appreciated - that’s exactly what we aim for! Thanks again,
Louise,
Client Experience Manager
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