tiney Opiniones 

269
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We’ve only been with Wendy for three days so far, but we are already very happy with the care she is providing for our daughter. It’s lovely to see how quickly our daughter is settling in and beco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used our childminder from tiney for our autistic 4 year old. He was incredibly well looked after and loved every minute of it which is rare for him to find somewhere he enjoys so much and our child... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Supportive agency, covers the areas that take up childminders time, so the childminders can focus on their job which is looking after of the children. They are available and will respond to our qu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cuidado infantil
  2. Cuidador/a de niños
  3. Proveedor de servicios educativos y de carrera profesional

Sobre tiney

Escrito por la empresa

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

269 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,7

Todas las opiniones

(269)

97 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I am extremely disappointed with the…

UPDATE: I made a formal complaint as they advised to do so- and they have said they will be de registering me due to this formal complaint! Vile.

I am extremely disappointed with the shocking service I’ve received from this childminding agency. From start to finish, the experience has been stressful, unprofessional, and completely unreliable. I regret bothering to register as a childminder.

Communication has been appalling. Messages and go unanswered for days, despite their promise to messages being returned in a couple of hours, phone calls aren’t returned, and when you finally do get through to someone, you’re given vague answers or told someone else will “get back to you” — “forwarding to a different team” which rarely happens. As a childminder, you need reassurance and clarity, not constant chasing.

On multiple occasions, I’ve been told one thing and a parent another. No team knows anything about the other, it’s a MESS. I was left scrambling for answers because the agency failed to properly coordinate their own staff, on more than one occasion. There was no apology, no accountability, just excuses. And their fees.

The lack of organisation is deeply concerning. Paperwork was mishandled, important information had to be repeated several times, and it often felt like nobody actually knew what was going on. If they did know what was going on they didn’t understand anything you asked. When you’re trusting someone with peoples children, this level of incompetence is simply unacceptable.
Illegally suspended me for a week on false grounds.

I would strongly advise other parents and childminders to think very carefully before using this agency. Childcare should provide peace of mind — this has been the complete opposite. Absolutely shocking service.

3 de marzo de 2026
Opinión espontánea
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Respuesta de tiney

Hi Ritchie, I’m Viktoria, the COO at tiney and I’ve gone through the data on your suspension and team interactions to fully understand the situation.

Firstly, we stand firmly behind our decision to suspend the operation of your setting. Our Safeguarding team, led by Sarah Silver MBE, exists to make sure we keep children safe at all times and act based on the legal and regulatory responsibility Ofsted and the Department of Education entrusted in us as an Ofsted registered agency. We act swiftly to address situations where we identify safeguarding concerns, and this was one of those situations. It’s never a decision we take lightly, and I understand this has an impact on your business, but we have to put children first.

Secondly, in checking our communication with you, I can see in the last 12 weeks - the avg response time to your queries was 17 mins, and almost all responses have been same day replies (with next day replies when out of hours). For example the most recent missed call from you was Feb 11th, at 3.12PM and was called back at 3.17PM.

You are right that we are here to provide support, tools and community so that childminders can offer outstanding education and childcare, with peace of mind on regulation, professional development and business admin. Myself and the team are always working to improve our operations, taking learnings from customer feedback. However in this case I think we met the standard of service we aim to deliver.

Valorada con 5 estrellas sobre 5

Excellent Experience and Caring Environment

I am very satisfied with the kindergarten I chose for my child. From the very first days, my child adapted remarkably well and feels comfortable and happy in this environment.
The staff is attentive and professional, and the educator is kind, patient, and truly dedicated. My child enjoys attending every day.
I highly recommend this kindergarten to any parent looking for a safe and supportive environment.

1 de marzo de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for your kind words 💛

We’re incredibly grateful for your trust and recommendation. It means a lot to know that your experience has been such a positive one, and we’re proud to support you and your family on this journey Ecaterina.

Valorada con 5 estrellas sobre 5

Exceptional

Exceptional, signposted me from just simple conversation. Very helpful and very prompt in response.

20 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for your lovely feedback Lucky 🌟

We’re so pleased you found the support helpful and timely.

Valorada con 4 estrellas sobre 5

Am very grateful to meet tiney Home as…

Am very grateful to meet tiney Home as my family, am happy the way they take care of my daughter and help her and me thanks for all that 💝🙏....

11 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you for your kind message Mary 🙂

We’re so pleased your tiney childminder supports your child and helps provide a safe environment where they feel happy and well cared for.

Valorada con 5 estrellas sobre 5

Anna Mancari is the best Childminder we…

Anna Mancari is the best Childminder we could ever get. The way she looks after our child and nurtures them it’s the bestest thing. Thanks a lot, Anna 🤗

23 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for your lovely feedback for Anna 🤗

We’re really glad to hear your child is receiving such wonderful care and support. It means a great deal to know they are happy and thriving.

Valorada con 5 estrellas sobre 5

The tiney team always there to help…

The tiney team always there to help lead your journey

23 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

It truly means a lot to hear that you’ve felt supported throughout your journey Nizet. We’re always here for you and cheering you on every step of the way 🌟🙌

Valorada con 5 estrellas sobre 5

Nothing but amazing

Nothing but amazing , supportive , efficient and every single person I have dealt with has been fantastic. I’m really happy to have joined Tiney. From the moment I signed up to now I have been supported with everything thank you

18 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

Hey Lyndsey, so glad to have you as part of tiney. Hearing that you’ve felt well supported throughout your journey really matters to us, and I’ll be sure to share your feedback with the wider team. Thank you for taking the time to leave this wonderful feedback 💛

Valorada con 1 estrellas sobre 5

Absolutely appalled at the way I have…

Absolutely appalled at the way I have been treated by Tiney. Absolutely no support whatsoever during suspension. They haven’t listened to me and have outright lied twice in their decision letters to suspend and then cancel my registration. Despite knowing I’m pregnant, they have done nothing but cause me stress with no communication as to what was happening. They have behaved like robots and do not have any sympathy of feelings for their childminders. I would not recommend them to anyone who wants to keep their mental health in a good place. Thanks Tiney, the way you have handled this situation has sent me into depression during my second trimester.

6 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such an easy app to use

Such an easy app to use, being kept up to date on my daughter’s day makes me fell at ease. I can easily find any information I need or to message my childminder in a matter of minutes.

4 de febrero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you for your wonderful review and kind words Laura 💛
It means so much to hear that the app helps you feel at ease and stay connected every day 😊📱

Valorada con 5 estrellas sobre 5

We are extremely happy with the care…

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, she handles everything with great care and love. Our baby feels safe and happy around her, which gives us a lot of peace of mind as parents. Her dedication, cleanliness, and gentle nature truly make a difference. We are very grateful to have such a trustworthy and caring person looking after our boy (Reyaansh).

29 de enero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for sharing this Rabin ✨
We’re really happy to hear how settled and supported your little one is, and that you feel reassured as parents 💙. Vani will be thrilled to hear this, it really means a lot. 😊

Valorada con 4 estrellas sobre 5

Tiney provides a high-quality and…

Tiney provides a high-quality and in-depth training experience. The training process is outstanding, with concepts explained clearly and thoroughly, making them easy to understand. The programme also offers additional knowledge that enhances overall understanding and professional development.

24 de enero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for taking the time to leave such a kind review Shazia 💛 So glad you had a positive experience with our training and that it’s supported you in building your skills and confidence. It means a lot to know its making a difference, and we’re so pleased to have you as part of the tiney community.

Valorada con 5 estrellas sobre 5

I am very happy with tiney .

I am very happy with tiney .
Samina Rehman is one of the best person i have ever met in my life. She is very cooperative,calm,adjustable and polite.She handle my baby girl like her own baby.
I am working women and i never have any worry about my baby when i am at work.
I will definitely recommend tiney.Thanks.

23 de enero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for sharing this feedback Nisha! 💛
We’re thrilled to hear how much peace of mind you have knowing your daughter is in such caring hands and your recommendation means the world to us ✨ .

Valorada con 5 estrellas sobre 5

Tiney has been fantastic since the day…

Tiney has been fantastic since the day I started. Always there when I need them. Make everything so easy and enjoyable. My parents love the app and its simple to use.

14 de enero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you so much for your kind words Ashlegh! We're thrilled to hear that tiney has made things easy and enjoyable for you and your parents 💛😊 We're always here whenever you need us!

Valorada con 5 estrellas sobre 5

Very reliable and straightforward

Very reliable and straightforward. When we have problems they always sort it out straight away.

5 de enero de 2026
Opinión espontánea
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Respuesta de tiney

Thank you aMAEzing TVL. We’re really glad to hear you’ve had such a positive experience and that we’ve been able to help quickly when needed. We really appreciate you taking the time to leave a review 💛✨

Valorada con 3 estrellas sobre 5

Not user freindly

Parents perspective - no option fot invoice , bank transfer or ability to us tax free childcsre moneys when joining tiney and cannot sign contrsct u til made this payment

Have asled tiney to provide but they claim they do not have a bank account which seems odd ? Obvisouly is a lie but worries me whatelse would they lie about jist to get your card details

In conversation with tiney uodste review based on outcome

My childminder contacted tiney and convinced them to waiver the fee - dates are difficult to get on the app , first invoice was qrong but they repsond quickly to the. Hildminder so i think is a good service for the childminder side

16 de diciembre de 2025
Opinión espontánea
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Respuesta de tiney

Hi Georgia,

Thanks for your feedback!

I'm sorry to hear about your experience. I've spoken to the team to better understand what happened.

To pay for childcare, tiney childminders accept payments via invoices to their tiney wallet, and all of the government payment schemes you’ve mentioned are fully supported 💛

We do have an enrolment admin fee (covering the cost of onboarding your family to the tiney app and platform) that we can currently only accept card payments for. That's why in this case we waived the fee, as you mentioned to the team you didn't have a card and so couldn't pay in this way.

We use stripe (a global payments platform with the highest security) for safe and secure card transactions and do not store card details.

Based on your feedback, we will look into accepting payments for the guardian enrolment fee via bank transfer and other methods.

If you’d like to discuss this in more detail, please email community@tiney.co, and we’ll be happy to look into this further.

Valorada con 5 estrellas sobre 5

Tiney always go above and beyond

Tiney always go above and beyond to support me, my families and my business. I am truly grateful to them as I am able to continue with my passion and live my dream job. Tiney encourages independent growth and opportunities to rise to your full potential. I am proud to be an 'Outstanding in education' Tiney childminder.

9 de diciembre de 2025
Opinión espontánea
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Respuesta de tiney

Thank you so much for sharing this Sherrella, it means a lot to us. We love seeing you thrive in your setting and we’re proud to support you as you grow your amazing tiney business. Keep shining! 🌟

Valorada con 5 estrellas sobre 5

Clean and welcoming environment

Clean and welcoming environment. Joy is such an amazing child minder.

5 de diciembre de 2025
Opinión espontánea
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Respuesta de tiney

Thank you, Nelly! So lovely to hear this about Joy and her warm, welcoming environment 😊

Valorada con 5 estrellas sobre 5

Very informative training

Very informative training

3 de diciembre de 2025
Opinión espontánea
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Respuesta de tiney

Thank you so much Onome, we’re really glad you found the training informative! 😊

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