tiney Opiniones 

269
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We’ve only been with Wendy for three days so far, but we are already very happy with the care she is providing for our daughter. It’s lovely to see how quickly our daughter is settling in and beco... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used our childminder from tiney for our autistic 4 year old. He was incredibly well looked after and loved every minute of it which is rare for him to find somewhere he enjoys so much and our child... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Supportive agency, covers the areas that take up childminders time, so the childminders can focus on their job which is looking after of the children. They are available and will respond to our qu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cuidado infantil
  2. Cuidador/a de niños
  3. Proveedor de servicios educativos y de carrera profesional

Sobre tiney

Escrito por la empresa

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

269 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(269)

97 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Extremely disappointed with Taney's safeguarding, complaint handling, and overall professionalism.

Update to my review:

Two-critical questions remain unanswered.
1. Why was my son kept on the provider's register for weeks after the childcare arrangements had ended and after a safeguarding complaint had been filled? 2. Why was Early Years Funding claimed for weeks after arrangements had formally ended.

While I appreciate that an unannounced visit took place, the investigation response still did not address the detailed examples I provided. A single one-hour visit cannot realistically validate or invalidate weeks of documented concerns.

I hope Tiney will reflect on this feedback and consider strengthening both their safeguarding and transparency for parents. However, based on my experience, tiney is not an organisation I trust, and I would never place my child again with any of their providers.

My child attended a Tiney-registered setting, and we experienced a series of serious concerns relating to care, hygiene, communication, and emotional wellbeing. When I raised these concerns formally with Tiney, the investigation was extremely superficial. Despite detailed evidence and a very long list of issues, their “assessment” consisted of a single visit and a short conversation with the childminder - after which everything was declared “unsubstantiated”.

As a parent, this leaves me with absolutely no confidence that safeguarding issues are being taken seriously or investigated with the depth they require. It gave the strong impression that the priority was protecting the provider rather than protecting children.

Tiney refunded the fees I had paid, which quietly acknowledged the seriousness of the situation, but their written conclusion completely downplayed the concerns. The inconsistency between these two actions is deeply troubling.

Another major issue is the lack of proper oversight of provider records. Even after childcare arrangements ended, my child continued to be marked as “absent” on the childminder’s register. This raises obvious questions about record-keeping and potential misuse of funded hours.

In my experience, Tiney’s complaints process is not fit for purpose. It is bureaucratic, dismissive, and leaves parents with no meaningful support when concerns involve a provider registered under agency. Parents considering Tiney should be aware that if they ever need real safeguarding support or a thorough investigation, they may not receive it.

I would urge all parents to do extremely careful due diligence before trusting their childcare arrangements to Tiney. I expected a professional, child-focused agency; what I experienced felt more like a provider-protection service that a safeguarding body.

31 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you for your feedback. I'm Viktoria, the COO of tiney. I’ve carried out a thorough investigation of all the points you raised with the teams involved.

Upon receiving your email, we conducted an unannounced visit to the childminder’s setting. This is our standard approach when concerns are raised, and it mirrors exactly what Ofsted or another regulator would do in the same situation.

As you know, Ofsted inspected tiney last year and praised our safeguarding and quality assurance: https://www.tiney.co/blog/tiney-receives-highest-ofsted-inspection-report-grading-again-in-our-2024/

Following the concerns you raised, two senior members of the tiney team (our Head of Safeguarding, who has 30+ years of early years experience and is a former childminder, and a member of the Safeguarding Team who is a social worker with 20 years’ experience) visited the childminder in question.

This was an unannounced visit, meaning we arrived at the childminder’s premises without notifying them beforehand. The childminder had no opportunity to prepare or influence our investigation.

We observed the childminder’s interactions with the children for approximately an hour, specifically focusing on the concerns you highlighted. We found that the childminder’s relationships with children, hygiene practices, communication with children and parents, and educational approach were all fully in line with our high standards and with EYFS regulation.

Following this visit, we replied to your complaint to confirm that the visit had taken place and that we did not find evidence supporting the concerns raised.

I reviewed that response, and you are right that it did not include a detailed overview of the specific findings. I can see how this may have come across as dismissive, and I apologise - this was not our intention. We should have shared those detailed findings, and I will work with the team to ensure we improve this going forward.

The fee was refunded by the childminder as a gesture of goodwill. Because the payment was made through Tax-Free Childcare, we processed the refund, but it was the childminder’s decision. We should have been clear that this does not imply any admission of fault by either the childminder or tiney.

You were also right to point out an error in record-keeping. The day after you alerted us, we corrected this in the system.

When a funded contract ends, we receive guidance from the local authority (either directly or through their communications with the childminder) to ensure any remaining funding is used correctly. We digitised attendance record-keeping in our app so our team and parents can quickly identify and review any inconsistencies.

Overall, we invest heavily in both our team and our technology to ensure every tiney childminder meets the highest standards. I’m sorry that your experience wasn’t positive, but I stand firm that our Safeguarding Team acted swiftly and comprehensively in response to the concerns you raised. We could have done better in our written communication with you, and in ensuring that the terminated enrolment was reflected immediately in the system, and I will make sure we learn from this and improve both areas.

Valorada con 5 estrellas sobre 5

We are happyy🥰

Im really happy with our childminder Blerina❤️
My son really loves her and he is really enjoying there, im glad we found her💕 she always let me know about everything 💕💕

20 de noviembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

This makes us so happy Joana! 🥰
We’re so glad your little one loves being with Blerina.
Thank you for sharing this, it means a lot 💕

Valorada con 1 estrellas sobre 5

Do not trust Tiney! They put my child in danger

Do not trust! Tiney put my child in danger.

If I could give Tiney minus stars I would. The most awful experience, I will never ever use a Tiney childminder or any other childminder for matter.

They put my child on danger, by not ensuring the childminder was properly checked. There was a non DBS checked male that had access to the children, and there were other incidents that they failed to disclose.

Our childminder was suddenly suspended because our 'children were at risk and had to be collected immediately. They offered help with finding alternatives childcare, but when I asked for help, they ignored the request! And left us indefinitely with no childcare.

They took 2 months to undergo an investigation before filing a report.

This is a makeshift organisation that doesn't control the quality of care provided. Our child is now at a professional nursery and the difference in care and development is immeasurable.

Stay away from Tiney and Tiney childminders. Unfortunately, the childminder [Petite Nursery] has since got to set.themselves up independently, they should be struck off.

22 de abril de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Hi there, the childminders were suspended as a precautionary measure while an investigation took place to ensure that children are kept safe at all times. Due to the safeguarding nature we cannot disclose further details about this particular matter, however all processes were followed in line with childminder agency legislation and tiney's internal policies and procedures. We always ensure that any relevant information is shared with other registering bodies for them to consider if an application to register a setting is made elsewhere.

Valorada con 5 estrellas sobre 5

My grandchild's child minder parveen…

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I said “say bye ms parveen and will see you again tomorrow “

17 de noviembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

That’s such a lovely message Noor. We're so glad your grandson has settled so well and already loves his tiney childminder, Parveen. His little smile says everything! 🌟

Valorada con 5 estrellas sobre 5

My son feel at home

My son feels at home. At first i was so worried that he might not find it fun being away from me but my thinking was wrong. He so much love Nabeela Sodiq’s Nursery. Miss keep up with the good work. Thanks for caring for our worlds. 🙏❤️

5 de noviembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Omolara Grace it is so lovely to hear this 🌟 We're so glad your little one feels right at home and that Nabeela’s doing an amazing job creating such a warm, caring space 💛

Valorada con 5 estrellas sobre 5

Kids Island tiney home Inara Romanova

I couldn’t recommend my childminder Kids Island tiney home enough! My child absolutely loves spending time there. The ladies are incredibly caring, creative and always come up with new, engaging activities every day. The children are wonderfully looked after and get to experience so many fun and educational things in such a warm, friendly environment.

Everything is always spotless and perfectly adapted to the children’s needs. Thanks to them, it’s much easier for me to handle the moments of separation, knowing that my child is safe, happy and truly enjoying their time.

I also really appreciate the Tiney app- it keeps me updated with everything that’s happening throughout the day, so I always have all the information I need and feel connected to my child’s day.

I’m so grateful for the amazing care they provide- choosing this childminder was truly one of the best decisions I’ve ever made for my child.

29 de marzo de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely message, Aleksandra! 🥰 We’re so happy to hear how much you and your little one love your tiney home. It’s wonderful to know they feel safe, cared for and excited to learn and play each day 🌈💖

We’re also glad the tiney app helps you feel connected and reassured while they’re having fun 📱✨ This means such a lot and thank you for being a part of the tiney community.

Valorada con 5 estrellas sobre 5

Childminder is very warm and welcoming

Childminder is very warm and welcoming. My child was happy and did arts and crafts. There were also a lot of toys to play with. Highly recommend.

20 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely words, Maria! 🌟 We’re so happy to hear your little one had such a great time. It sounds like a fun and creative day 🎨🧸

Valorada con 5 estrellas sobre 5

Leona

My son started to leona’s tiney child minder last week She is amazing lady she doing well because my son settled there he playing well. He started new learning things so I am very happy now I don’t worry about my son now thank you so much
Loga

15 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely words, Loga 💛
We’re so happy to hear your son has settled in so well with Leona! It’s wonderful to know he’s happy, learning, and thriving in her tiney home.

Valorada con 5 estrellas sobre 5

Tiney provides excellent resources

Tiney provides excellent resources, training, and ongoing support, ensuring that childminders feel confident and well-supported in their roles. The communication is always prompt and helpful, and the sense of community within the network is a genuine strength.

11 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely feedback Abi! 💛 We’re so glad to hear you’re finding our resources, training, and support helpful. Building confidence and community is exactly what tiney is all about 🌟We are lucky to have you as part of the community too 🥰

Valorada con 5 estrellas sobre 5

Our childminder Amy is brilliant

Our childminder Amy is brilliant, caring supportive & approachable, we are so at ease letting our child go to her and never have any worries, she has truly been a life saver ! Thankyou so so much

10 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

That’s such a lovely message Louise! 💕 We’re so happy to hear how much Amy’s care and support means to your family 🌟 It’s wonderful that you feel so at ease and confident leaving your little one with her 💛

Valorada con 5 estrellas sobre 5

Chelsi F

My son’s childminder Chelsi F is an absolute godsend! I had my doubts when I first applied but she set my mind at ease pretty quickly. Very professional, very friendly and amazing with the kids. Chelsi keeps me posted on the Tiney app as well as in person. Trips out, outdoor and indoor play. My child loves her and always comes home tired 😂. Would definitely recommend anyone to go with Chelsi.

3 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for sharing such lovely feedback Kelly! 🌟 It’s wonderful to hear how much trust and confidence you have in Chelsi and love that she keeps you updated through the tiney app 📲. Great to hear your little one is thriving and having the best time in her care 🥰💛

Valorada con 5 estrellas sobre 5

Anna has been a great childminder

Anna has been a great childminder. I have seen her taking good care of my child.

6 de octubre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

That’s so lovely to hear Science! We’re glad to hear Anna’s been taking such great care of your little one 💛

Valorada con 5 estrellas sobre 5

What a great experience and opportunity…

What a great experience and opportunity to be part of this amazing community.

26 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for sharing this Ola 🌟 We are so happy to hear that you’ve had such a great experience and feel part of this wonderful community of childminders 💛

Valorada con 5 estrellas sobre 5

Tiney is very good place too live your…

Tiney is very good place too live your kids they enjoy be very independent learn they are save love it my son go there him feel happy.

10 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely feedback 🌟 We’re so glad to hear that your son feels happy and is learning lots with his childminder Sumalia, that means the world! 💛

Valorada con 4 estrellas sobre 5

Aderonke Abiodun is a very nice and…

Aderonke Abiodun is a very nice and patient lady… she cares for my son Great in such a way that makes me comfortable

18 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely feedback! 🌟 We’re so glad to hear how comfortable and supported you feel with Aderonke’s care 💕😊

Valorada con 5 estrellas sobre 5

Thank you tiney

I would like to say thank you so much tiney for help and support during my journey of becoming a registered child minder.

19 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much, Sana! 🌟 We’re delighted to have supported you on your journey to becoming a registered childminder, we’re so proud of you 👏💖😊

Valorada con 5 estrellas sobre 5

My daughter goes to Tiney

My daughter goes to Tiney. She’s really enjoying it. The staff are all friendly and helpful . I couldn’t have picked a better child minder for my daughter .

15 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thanks so much for sharing this, Denise! We’re so glad to hear your daughter is enjoying her tiney childminder 🥰

Valorada con 5 estrellas sobre 5

amazing SEND support

amazing SEND support. I got help when I most needed it!

11 de septiembre de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

We’re so glad to hear that! 💜 Our SEND support is here to make sure you never feel alone on the journey. Thank you for sharing your experience.

Valorada con 2 estrellas sobre 5

Not happy with her service at all

Not happy with her service at all. My child has been sick twice straight after she has returned from her care. My daughter is never dressed and ready to go when I went to pick her up, her bad was never packed properly, I had to dress her on the door step and on the stairs which was very inconvenient and awkward. She knew what time I’m going to pick my daughter up but opted not to get her ready. She is always dirty and I’m not talking about her clothes due to messy eating, it’s her socks when she was crawling around the place. Also, we tried to reason with her regarding my daughter’s sleeping schedule as she has a nap between 9.00-10.00 but she wasn’t willing to accommodate that and tried to say that by law they have to take the kids out regardless and that’s the time when they are going out. We asked if one of the carer can stay with the small kids similar age to my daughter but she came with an excuse saying that anyone else other than her can only watch them for 2 hours without her being there…well my daughter doesn’t sleep longer than that anyway especially that she didn’t have proper bedding for her, not even a travel cot…I think I made my point, no need to carry on! Not a good experience at all!

27 de agosto de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Hi Diana, thank you for taking the time to share your feedback. We’d really like the chance to understand more about your experience so we can look into the concerns you’ve raised. Please reach out to us directly at community@tiney.co

Valorada con 5 estrellas sobre 5

I couldn’t praise Maria enough

I couldn’t praise Maria enough. She is everything I could have hoped for in a childminder and so much more.
She is incredibly passionate, organised, caring, attentive and creative. The care she has shown our son has been absolutely exceptional. She knows him so well, and it’s clear how much he adores both her and her lovely daughter.
Our son has been with Maria for over 1.5 years and he has truly flourished in her care. Maria encourages self confidence in such a natural and empowering way, always seeing and supporting each child as an individual. She strikes the perfect balance between structure and creativity — creating an environment that feels both predictable and inspiring. The children know what to expect, which gives them security, but they are also constantly encouraged to explore, imagine and express themselves.
Her knowledge of child development is excellent, and she follows the Early Years Curriculum with intention and warmth. There are always varied indoor and outdoor activities, creative play and hands on learning opportunities. She’s also a wonderful source of advice, always happy to share her insights.
Equally important is the nurturing culture she builds. All children are taught to respect one another, demonstrate kindness and to care for their environment. It’s a place where children feel safe, valued and loved.
Our son was quite shy around most people, but with Maria he has always been his confident, happy self, which has brought us so much reassurance and joy.
Maria puts such care into everything she does, from planning engaging activities to providing healthy, home cooked meals and snacks every day. She sets a truly high standard and we feel incredibly lucky to have had her be such a big part of our son’s early years.
I honestly feel like she is a best kept secret. We could not recommend her highly enough. Thank you Maria!

28 de agosto de 2025
Opinión espontánea
Logotipo de tiney

Respuesta de tiney

Thank you so much for your lovely feedback 💜 We’re delighted to hear how much your son has flourished with Maria’s care and how supported and reassured you’ve felt. Stories like yours remind us how special our tiney community really is 🌟

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más