Get my phone insurance through Tinhat. Been a customer since 08/2025. Had to recently submit a claim because my foldables screen cracked randomly. Submitted the documentation as requested, sent... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... Ver más
La empresa ha respondido
Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick respondin... Ver más
La empresa ha respondido
Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At tinhat™, we specialise in mobile phone and gadget insurance designed to help customers protect the devices they rely on every day. Our aim is to provide straightforward, affordable cover that gives customers peace of mind against unexpected events such as accidental damage, theft, loss, and breakdowns. We understand that smartphones, tablets, and connected devices have become an essential part of modern life. That's why we focus on delivering insurance solutions that are easy to arrange, simple to manage, and backed by responsive customer support. Whether you're protecting a single device or multiple gadgets, we strive to offer competitive cover that fits your needs and budget. At tinhat™, we believe insurance should provide confidence when it matters most. Our goal is to make the process as clear and transparent as possible, from obtaining a quote and purchasing a policy through to policy management and claims support. Customer feedback plays an important role in helping us improve our products and services. We are committed to continually enhancing the customer experience and providing reliable protection for the technology our customers use every day. We welcome reviews from our customers and value every opportunity to learn, improve, and deliver a better service.
Información de contacto
Temple Court Mews, OX4 2ER, Oxford, Reino Unido
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
4,4
Excelente
180 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de tinhat™
Hi Tommy, Thank you for your positive review we appreciate it.
We look forward to keep on providing you an amazing experience.
Completely satisfied with the service
Completely satisfied with the service from Tinhat for covering my camera too.
19 de octubre de 2020
Opinión espontánea
Respuesta de tinhat™
Thank you for leaving us you feedback we appreciate it. We are pleased that you are happy with our service and we look forward to continuing to providing you great service.
Total waste of money
I’ve been with tin hat for just under 2 years, never claimed. I rang tin-hat customer service 3 weeks ago about my iPhone 8. It took 2 weeks for them to send me a email saying my claim had been accepted. That’s 2 weeks without a phone . They said they would be In touch with how I send my phone to be repaired. I’ve hared nothing since .
They are very cheap per month and it’s very easy to set up an account. But claiming is a shambles. Today’s date is 11/10/2020 . Still no email. I’ve wasted £200 on this useless company.
Total waste of time .
11 de octubre de 2020
Opinión espontánea
Respuesta de tinhat™
Hi John,
Thank you for the feedback. Apologies for the inconvenience caused due to the delay.
I’ve passed the above the feedback to the relevant team who will be in contact shortly.
Tinhat Team
Great service really quick & easy to…
Great service really quick & easy to insure my phone! & somebody actually answered the phone unlike other places!
Thank you 😊
7 de octubre de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Jayne
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
Tinhat Team
Great customer service
I received an email regarding automatic renewal of my annual policy which I decided to cancel as I had cover elsewhere. I replied to ask them to cancel it and 5 minutes later had received a reply saying they had actioned my request. Great customer service!
7 de octubre de 2020
Opinión espontánea
Respuesta de tinhat™
Thank you for your positive feedback.
We appreciate your kind words and look forward to providing you a great experience again in the near future.
Great customer service
Quick feedback and additional handset added with out any headache !
Thanks Mohammed Khan :)
7 de octubre de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Mel,
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
The Tinhat Team
Quick service
Requested some information via email. Avtar emailed almost instantly with some answers. 10 minutes later my policy was updated. Can't fault Avtar or TinHat.
30 de septiembre de 2020
Opinión espontánea
Mid term amendment
I already had a policy with Tinhat but needed to update the details with my new phone. They were quick and easy to deal with and the premium change was minimal. Thank you
29 de septiembre de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Lesley,
Thanks so much for taking the time to leave us a review. It means a lot.
The Tinhat Team
Update device on policy
Needed to update my policy to a new device. Spoke to Avtar via email. Received a really speedy response and update had been completed all within half hour of my initial enquiry. Brilliant customer service. Thank you.
24 de septiembre de 2020
Opinión espontánea
Read fine print!
Dropped my phone meant to be covered under accidental damage basically told me my phone wasn't covered what's the point of insurance?
10 de septiembre de 2020
Opinión espontánea
Im satisfy with this company!!nice and…
Im satisfy with this company!!nice and good service customer mny thinks for staff Especially Muhammad khan you make me happy tnx again
9 de septiembre de 2020
Opinión espontánea
what can i say there good fast an cheep!
8 de septiembre de 2020
Opinión espontánea
Very competitive prices and easy to set…
Very competitive prices and easy to set up , would recommend
8 de septiembre de 2020
Opinión espontánea
Excellent service very easy to sort.
8 de septiembre de 2020
Opinión espontánea
Excellent service and communication.
8 de septiembre de 2020
Opinión espontánea
Hassle free and recommended service for…
Hassle free and recommended service for mobile insurance
21 de agosto de 2020
Opinión espontánea
Policy update
Very quick and easy to change the insurance over to my new phone.
4 de agosto de 2020
Opinión espontánea
Very efficient
Very efficient. Had a screen replaced on a Samsung phone. Received quick and simple service. Also had experience switching insurance onto a new phone which was made very simple with just one phone call.
31 de julio de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Anastasia,
Thanks so much for taking the time to leave us a review. We really appreciate it.
The Tinhat Team
Terrible…
Takes ages to reply and when they do they make every encuse not to fix it whenever I try to make a claim
30 de julio de 2020
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.