Get my phone insurance through Tinhat. Been a customer since 08/2025. Had to recently submit a claim because my foldables screen cracked randomly. Submitted the documentation as requested, sent... Ver más
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Consulta las opiniones de los clientes
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... Ver más
La empresa ha respondido
Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick respondin... Ver más
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Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... Ver más
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Información sobre la empresa
Escrito por la empresa
At tinhat™, we specialise in mobile phone and gadget insurance designed to help customers protect the devices they rely on every day. Our aim is to provide straightforward, affordable cover that gives customers peace of mind against unexpected events such as accidental damage, theft, loss, and breakdowns. We understand that smartphones, tablets, and connected devices have become an essential part of modern life. That's why we focus on delivering insurance solutions that are easy to arrange, simple to manage, and backed by responsive customer support. Whether you're protecting a single device or multiple gadgets, we strive to offer competitive cover that fits your needs and budget. At tinhat™, we believe insurance should provide confidence when it matters most. Our goal is to make the process as clear and transparent as possible, from obtaining a quote and purchasing a policy through to policy management and claims support. Customer feedback plays an important role in helping us improve our products and services. We are committed to continually enhancing the customer experience and providing reliable protection for the technology our customers use every day. We welcome reviews from our customers and value every opportunity to learn, improve, and deliver a better service.
Información de contacto
Temple Court Mews, OX4 2ER, Oxford, Reino Unido
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
4,4
Excelente
180 opiniones
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Definitely recommend
Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and informative. Sent my phone off for repair Monday and it was returned to me Thursday. Thank you will definitely recommend
30 de julio de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Dawn,
Thanks so much for taking the time to leave us a review. We really appreciate your kind words.
The Tinhat Team
very efficient.
28 de julio de 2020
Opinión espontánea
Respuesta de tinhat™
Hi James
Thanks so much for taking the time to leave us a review. It means a lot.
The Tinhat Team
Very good professional service
Very good professional service. Knowledgeable and responsive.
Excellent when i made a claim.
Avtar very friendly and helpfull.
28 de julio de 2020
Opinión espontánea
Quick response !
22 de julio de 2020
Opinión espontánea
Excellent company
Excellent company. Atvar was very helpful and sorted my insurance out for me. Highly recommended
3 de julio de 2020
Opinión espontánea
Super fast and really efficient service…
Super fast and really efficient service with avtar. :)
2 de julio de 2020
Opinión espontánea
Excellent Service
A fast, efficient service. I got my new phone insured with a minimum of fuss.
23 de junio de 2020
Opinión espontánea
Absolutely a sham of a company
Absolutely a sham of a company! Logged my claim few weeks ago and have sent all relevant documents and still have not heard anything back!
This company is a scam do not go with them.
14 de junio de 2020
Opinión espontánea
Mohamed khan who i spoke to was very…
Mohamed khan who i spoke to was very helpful in dealing with my policy
19 de abril de 2020
Opinión espontánea
Advice of new phone
I phoned Tin Hat because I had changed my mobile phone and needed to register it along with its IMEI no.
The service was fast, efficient and courteous.
Special thanks to Mohammed for arranging this.
16 de abril de 2020
Opinión espontánea
Super fast and friendly service
Super fast and friendly service. Needed to update my policy as I'd bought a new device. I emailed the details, got a swift response and the policy was updated straight away. All sorted in less than half an hour.
14 de abril de 2020
Opinión espontánea
Swift and Easy!
Swift and Easy! Changed my contract as I had a new phone and it was all sorted completely pain free! Thanks
18 de marzo de 2020
Opinión espontánea
Amazing staff and service
13 de marzo de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Liam,
Thanks so much for taking the time to leave us a review. We really appreciate it.
Kind regards
The Tinhat Team
Respuesta de tinhat™
Hello,
We really appreciate you taking the time to leave us a review.
Kind regards
The Tinhat Team
Very helpful
6 de marzo de 2020
Opinión espontánea
Respuesta de tinhat™
Hello,
Thank you so much for leaving a review. We really appreciate it.
Kind regards
The Tinhat Team
Excellent company
Excellent company to deal with advisor was very helpful will definitely recommend this company.
6 de marzo de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Lauren,
Thanks so much for taking the time to leave a review. We really appreciate it.
Kind regards
The Tinhat Team
Excellent purchase service.
Just bought a Moto G8 Power. This could not be selected on the drop down list as it’s only just gone on sale. A quick email and in less than half an hour and I could select it. I hand a discount code which couldn’t be entered, but has been applied post purchase and a refund given. I realise that they want my custom but at least the issues were sorted quickly. I hope I never have to claim, but if I have to, I expect a similarly excellent service!
5 de marzo de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Ray,
Thank you so much for taking the time to leave us a review.
It's great to hear that you have had a good experience.
Kind regards
The Tinhat Team
customer service??? what customer service!!!!!!!
not happy! purchased he indurance for my s10plus following the reviews that they replace quickly and have good customer service! I would say not! logged my claim on Monday 16th contacted by Friday 21st. asked to provide documents regarding owenership and usage which I provided within 10 minutes from EE and then nothing. tried to email and call but no response. still waiting for a response 3 days later. don't believe it when they state most claims are sorted within 48hrs its untrue. very unhappy with the level of service I have been provided and the total lack of response. I have raised a complaint to the complaints team but don't hold out much hope of a response? why did I even bother to pay for insurance when its not worth anything - poor company I would avoid
24 de febrero de 2020
Opinión espontánea
Respuesta de tinhat™
Good morning Robert,
I'm really sorry to hear that you are disappointed with the service you received.
Can you kindly contact us at sales@tinhat.co.uk or call us on 01865 818923 and provide us with your policy number so we can investigate this for you further.
Once we have the correct details one of our claims managers will contact you regarding your complaint.
Kind regards,
Tinhat Team
Renewal
Renewed our policy to a different phone. It was easy and very quick.
21 de febrero de 2020
Opinión espontánea
Respuesta de tinhat™
Hello,
Thank you for taking the time to leave us a review, we really appreciate it.
Kind regards
The Tinhat Team
Do not use if you don’t have a 12 month…
Do not use if you don’t have a 12 month warranty absolute joke, take your money but fail to mention the finer details
14 de febrero de 2020
Opinión espontánea
Respuesta de tinhat™
Hi Joanne,
I'm really sorry to hear that you are disappointed with the service you received.
Unfortunately we can't cover gadgets bought without a 12 month warranty. This is stated in our terms and conditions and during our sales journey.
I will forward your complaint to our customer services, they should be in contact soon.
Kind regards,
Lucie
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