Tiny Explorers Rentals Opiniones 1908

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had such a great experience with Tiny Explorers renting our travel pram! I cannot fault the process and how easy it was and the best thing was that I was easily able to contact someone via WhatsApp... Ver más

Valorada con 5 estrellas sobre 5

I recently rented a PlanePal for a long haul flight to Florida for my 4 year old. Website was easy to use, instructions were very clear & the delivery was prompt. Item in perfect condition. T... Ver más

Valorada con 5 estrellas sobre 5

A fab experience from start to finish. Great communication and loved the what’s app message option to facilitate any queries I had. The team were great at communicating when there was an issue with th... Ver más

Valorada con 5 estrellas sobre 5

Second time using Tiny Explorers and another fantastic service! Great communication, great product, perfect process and brilliant price. Our pram got delayed off of our flight home which meant we h... Ver más

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

The UK's No1 Children's Hire Equipment business, specialising in stroller rentals such as the Stokke Yo-yo, Bugaboo Butterfly & Joolz Aer. As seen on Dragons Den. UK wide next day delivery. Same day delivery in London. We also offer car seat rental. We pride ourselves in offering great customer service, please contact us via email info@tinyexplorers.co.uk if you wish to discuss any issues.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Tiny Explorers FAB

Found Tiny explorers on google and what a god send, loads of kiddy equipment to choose from, great value and great service. Highly recommend if travelling with little ones

5 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty product

I hired inflatables for my children on a long haul flight. Sadly both were faulty and deflated on the flights, meaning two very challenging journeys. Tiny explorers seem to have refused to take accountability and are charging the full fee despite faulty goods, I wouldn’t recommend this company for hires.

25 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery, excellent product range

We rented a travel stroller quite last minute but the delivery was prompt! We truly enjoyed the stroller and was glad with the range and even colours provided. Customer service was super helpful when I have questions on the return package. I would definitely rent from them again and recommend them to my mummy friends.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fuss free rental

Fuss free rental. Second time have used Tiny Explorers and absolutely what I’ve needed both times without any extra hassle when you’re getting organised to go away. We collect from the office and everyone who I have come across is lovely and helpful.

1 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

The product delivered was not as shown in the pictures and description. When I raised this with customer service they were extremely rude and dismissive, would not recommend Tiny Explorers as a service.

11 de abril de 2026
Valorada con 5 estrellas sobre 5

Very impressed with this company!

Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced!

Will definitely be using tiny explorers again for future travel.

22 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company. Really easy to use and very efficient. Planepal was great for my Son on our holiday to Orlando. Returning the product was easy also. Would certainly use them again

26 de marzo de 2026
Valorada con 2 estrellas sobre 5

Wanted proof of address - shady

I rented a snoo bassinet

Pros:
* was well packaged, and shipped exactly on the date specified, and the crib was clean and in excellent condition.
* pickup was easy and straightforward and they organised all the admin.

Cons:
* They wanted proof of address (a water bill) and ID (I gave them my driving license). To me this seems completely unnecessary for a 30day rental costing ~£100. If they were worried about theft risk they could have held a deposit. They refused to engage in conversations about what this information might be used for, and were very blunt that this information would be required or the rental wouldn’t ship. This is a completely unreasonable policy that should be dropped ASAP. Competitors like Baboodle (who I have also used) do not ask for this information and have friendlier customer support.

1 de abril de 2026
Opinión espontánea
Logotipo de Tiny Explorers Rentals

Respuesta de Tiny Explorers Rentals

Thank you for your feedback — we’re really pleased to hear that you found the crib to be in excellent condition, well packaged, and that the collection process ran smoothly.

We would, however, like to address your concerns regarding ID and proof of address. For certain higher-risk rentals, we are required to carry out additional verification checks as part of our safeguarding, fraud prevention, and insurance obligations. In this instance, there were a few indicators that meant these checks were necessary — including this being a short-term rental of a longer-term use product, and a mismatch between the billing and delivery address (albeit both within the UK). These are standard risk flags across the rental industry, and in such cases we are required to request supporting ID.

This approach is not unique to us. For example, Baboodle also states within their FAQs that identification may be requested for higher-risk rentals.

We also make this requirement very clear in our Terms & Conditions, which are presented at checkout and must be agreed to before placing an order. By proceeding with the booking, you confirmed that you had read and understood these terms.

We fully appreciate that this may not have aligned with your expectations, and we’re always looking to improve how we communicate these requirements. However, given that this policy is both standard industry practice, required by our insurers, and clearly communicated in advance, we do feel that the rating is somewhat unfair in this context.

That said, we do value your feedback and will continue to review how we apply and explain these checks to ensure the best possible customer experience.

Valorada con 5 estrellas sobre 5

Super easy to hire and return

Super easy to hire and return, competitive pricing and product was in great condition. I have already recommended to friends and will definitely use again for a long haul flight.

8 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything was perfect from start to…

Everything was perfect from start to finish. It was really easy to get in touch with customer service, as I wanted to add a few more items to my order, and they were so helpful. The pram arrived promptly, and the returns process was easy. I’ll definitely use them again.

19 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very slick service

A very slick service. The delivery and returns are already sorted, making it easy.
We loved using the Joolz Aer+ to race around London during the Marathon. It was swift to navigate and folded small! We will be using this business again in a few weeks when we head away on holiday.
Thank you so much!

22 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Convenient & well-priced

Very easy process to book, receive & return! We hired a bouncer and it was in great condition and so helpful for our trip - will definitely use Tiny Explorers next time we visit the UK 😊

1 de abril de 2026
Opinión espontánea

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