Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that the... Ver más
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Consulta las opiniones de los clientes
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
La empresa ha respondido
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Ver más
La empresa ha respondido
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Información de contacto
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Reino Unido
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excelente
3 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Unfortunately I can't give it zero…
Unfortunately I can't give it zero stars.
Firstly, the watch is exactly the same as before I sent it for repair.
Secondly, there is zero communication from them to ask what is the problem with the watch or what they have done .
So overall extremely disappointed.
15 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Customer.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Take a leaf out of Apples repair…
Take a leaf out of Apples repair service, you are way too slow
7 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Mark.
Thank you for leaving feedback.
Our usual time frames for repairs to be completed and returned is 3-5 working days. Yours was completed within 5. We apologise about any inconvenience caused.
Kind regards
Owen
They actually listen!
They actually tested my tablet and found the fault, rather than just ignoring my comments and signing it off as working.
They were responsive and kept me informed of developments.
13 de marzo de 2026
Respuesta de TMT First
Hi there, Dean.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us.
Kind regards
Owen
Happy Customer Service Provider
The collection of my phone was swift, following the reporting of the fault. Then the ability to track my repair and receive accurate and informative updates on the status of the repair was very much appreciated. The phone was returned within a week, with the fault rectified. First class service!
15 de marzo de 2026
Respuesta de TMT First
Hi there, Lee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Collected on Saturday serviced and returned by next Saturday.
Always keeping me updated about my phone.
15 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Aldina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Amazing job tank you
13 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Pedro.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
I sent my samsung watch which was not…keeping charge
I sent my samsung watch which was not keeping charge ie: less than 8 hrs of standby usage from full charge . After the repairs the initial battery discharge issue is still there. I think it has gone worse. service order ref: 4292858228
5 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Jophin.
Thank you for leaving feedback.
We are sorry to hear this, to allow us to investigate further can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Respuesta de TMT First
Hi there, Ayman.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great repairs
Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.
6 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Tracey.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Expensive and inconveniant
The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.
4 de febrero de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Bernice.
Thank you for leaving feedback.
We apologise about any inconvenience caused. We have to ensure that the whole product is received otherwise repairs will be chargeable, alongside if there also is no warranty left on the product too.
Kind regards
Owen
Helpful and easy
Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.
2 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Z Flip 6 repair
Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.
5 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great communication fast service
4 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there,Karen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very fast turn around on my repair.
7 de marzo de 2026
Respuesta de TMT First
Hi there, Ken.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Repair completed very quickly and kept…
Repair completed very quickly and kept informed of progress all the way through the repair
4 de marzo de 2026
Respuesta de TMT First
Hi there, Miss Kenward.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Prompt service.
11 de marzo de 2026
Respuesta de TMT First
Hi there, Paul.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Respuesta de TMT First
Hi there, Marius.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Galaxy Watch Ultra SpO2 warranty repair
I'd noticed the SpO2 function had stopped working after 7 months (Aug 25). After a few phone calls to Samsung support they decided to collect my watch for TMT First to replace the rear case, test and return. This was a very efficient process taking 8 working days including collection and delivery days and that also included weather delays. SpO2 function is now working as expected.
3 de marzo de 2026
Respuesta de TMT First
Hi there, B Park.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Quick and professional service
10 de marzo de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Victor.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very quick no quibble service device…
Very quick no quibble service device returned with in a week. Excellent.
20 de febrero de 2026
Opinión espontánea
Respuesta de TMT First
Hi there, Neil.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
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