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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I placed an order 6 days ago and I go to check tracking and there is No update on delivery date. I emailed Tuckernuck and they said it's in process. I actually think it's the carrier they use DHL! Bu... Ver más

Valorada con 4 estrellas sobre 5

Update: the agent reached out and offered a refund, which was generous, as they could have offered store credit. I ordered a pair of tkees shoes that broke after 5 months of normal wear and were... Ver más

Valorada con 1 estrellas sobre 5

I ordered from them for the first time without creating an account and loved the items so I wrote and asked if they could add that purchase to my newly created account and received no response... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought the STAUD Expresso Woven clutch. It looks like a million bucks, perfect size, absolutely love it. Came with dust bag. It was packed beautifully like a Bergdorf Goodman or Saks designer bag and... Ver más

Información sobre la empresa


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 73% de las opiniones negativas

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3,0

Todas las opiniones

(291)

240 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Buy It For Life

I am so impressed with consistent Tuckernut quality that, even though I wasn’t sure I actually needed a green sweater, it looked so beautiful on the website, I figured I’d try to find a way to fit it into my wardrobe. Well, let me tell you: she is here to stay! This gorgeous (color, fit (XS 5’3 110lb), thick, and sturdy) Buy It For Life sweater fits my wardrobe like a fresh breath of air! She instantly has pride of place in all her green glory! If there are more colors in my size, her family will continue to grow! 💚 Shipping time was reasonable and packaging as usual in the happy Tuckernut mailer.

9 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great service but dissatisfied with my purchase!

The service was excellent and the dress itself is very pretty. The top portion fit perfectly, but the skirt had far too much fabric. From the waist down it was extremely wide and added a lot of unnecessary volume, making me look much larger than I am. For reference, I’m a size M, 145 lbs, and 5'6". Unfortunately, it was a final sale, so I wasn’t able to return it.
The dress I purchased was the **White Seersucker Shawl Collar Adelaide Dress in White, size M**.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am amazed at the quality of this…

I am amazed at the quality of this sweater. You can't tell by the photo or description, it is high quality fabric, not your typical knit. It feels and looks more cotton than polyester, it's not flimsy, a perfect weight and the cable is inset so it's very upscale in appearance.

6 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad Customer Service

I purchased the Brown & Powder Blue Floral Zip Front Ellie Mini Dress Unfortunately, within about an hour of wearing it, the elastic in one of the sleeves broke. Because of the design with the puffy sleeves, it’s very noticeable—one sleeve stays full while the other looks droopy. I bought this a few months early for a girls trip and explained that it was the 1st time wearing it. They asked for pictures which clearly show the broken elastic but then came back and said too much time had passed and they couldn't tell how many times it was worn. I told them it was the first and only time worn they didnt care. They lost a customer

8 de mayo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Tracy, We are so sorry to hear about your experience with the Brown & Powder Blue Floral Zip Front Ellie Mini Dress, and we truly appreciate you bringing this to our attention. We understand how disappointing it would be to have an issue with the sleeve elastic during your first wear, especially while on a trip.

Unfortunately, our 21-day return policy does not cover purchases made in the fall of 2025, so we are unable to process a return or replacement at this time. We sincerely apologize for the inconvenience and appreciate your understanding of our policy. Thank you again for sharing your feedback and we look forward to providing a better experience going forward.

Valorada con 2 estrellas sobre 5

Garment Smelled, Customer Service Unhelpful

I ordered a sweater, which was packaged and delivered very well. When I opened the plastic bag containing the sweater, there was a strong chemical smell from the sweater. Perhaps the smell would come out with cleaning, but there is an attached tag that says the garment can't be returned if the tag is removed, which it would be for cleaning. I contacted Tuckernuck Customer Support and was told by the Virtual Assistant that I couldn't return it if it had been washed; I was on the phone for 20 minutes holding for a live person to discuss the situation, but no one ever came. I can't wear it unless it is washed. So the sweater is going back and it is unlikely I will buy anything from Tuckernuck again.

4 de mayo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Kathy, We’re so sorry for your experience—this definitely sounds like a one-off situation, and not the standard we aim to deliver. We completely understand your concern about the odor and the return policy, and we’d love the chance to make this right for you.

We can absolutely send you a replacement, and our team would be happy to take care of this right away. Please give us a call or text (888-501-8101) so we can assist you directly and get this resolved as quickly as possible!

Again, we truly apologize for the inconvenience and appreciate you bringing this to our attention.

Valorada con 3 estrellas sobre 5

Package was delivered late Saturday…

Package was delivered late Saturday night, left outside in an unsecure area. Driver did not call me to come and open the vestibule door. Package was not there in the morning.

Update: Package appeared in my vestibule Sunday afternoon. I love the skirt. It fits true to size

30 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Pat! Thank you so much for reaching out and letting us know about your delivery experience. We appreciate you sharing these details with our team and will be sure to look into your specific delivery experience with the respective carrier. Please know this is not the norm!

We look forward to providing a smoother experience in the future.

Valorada con 2 estrellas sobre 5

I was so excited to get the Raya sequin…

I was so excited to get the Raya sequin dress for my brothers disco themed rehearsal dinner. The dress is so cute... but there is a major problem... it gave me an insane rash underneath both my my arms in the armpit region from the sequins. Like a rash that I had to get steroid cream for because it was such a bad reaction. I would think twice about getting this dress if you have sensitive skin. Which I don't really have... and I was only wearing it for about 5 hours. The rash finally went away about 2 days later. I'd maybe look at other sequin dress options because for $150 it was not the quality I was expecting from a price like that.

25 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Marlee, We’re very sorry to hear about your experience. What you described is not typical of our products, and we take concerns like this extremely seriously—especially when it involves your comfort and well-being.

This is certainly not the experience we want for our customers, and we regret that this impacted such an important occasion for you. We would appreciate the opportunity to look into this further and make it right. Please reach out to our Customer Experience team (customerservice@tnuck.com), and they will assist you with next steps as quickly as possible.

Thank you for bringing this to our attention.

Valorada con 3 estrellas sobre 5

The fabric is beautiful

The fabric is beautiful and love the covered buttons. Very nice blouse but mine arrived with a big stain on the front so had to return. The other thing was it’s a bit wider in the bodice than I would have liked.

25 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Goodbye Tuckernuck

I have always loved this brand, but I will never purchase from it again. Purchased the Hyacinth House Ditsy dress and paid $15 for a 2-day rush delivery. Ordered on a Tuesday and the dress arrived on Thursday. The dress, in my typical size, large, was tight in the chest. Reviewers had mixed opinions: some said the dress ran big or true to size, while one reviewer said it ran smaller. I did use their size chart measurements for a guaranteed fit, but it does not align, and it runs small. Someone stated it has an odd fit.

I immediately (same day it arrived) went online to return the dress and repurchase it in a larger size. I needed the dress for a baby shower on Saturday. I noticed they offered one-day shipping for $30 (next day), so I placed the order expecting it to arrive on Friday. I received a confirmation email that the dress would arrive by Monday. That's not one-day delivery!

I contacted customer service, who explained that the new order that was placed on Thursday (the same day, right after I received the mis-sized dress), but it was after 2pm. They do not consider Saturday or Sunday as business days. They did apologize and stated I would get a full refund. I have always ordered dresses from them and have never had this type of issue. There was no way to cancel the order after it had been shipped.

Now, when it arrives, I need to open it and attach a return slip inside. I want to return it without opening it. This whole thing could have easily been avoided if your size chart and shipping were clearly accurate and concise. I am out $15 for the 2-day shipping on my first order. So disappointed in Tuckernuck. Please stop sending me emails.

24 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Sylvia, We’re so sorry for the confusion surrounding our shipping schedule—we completely understand how frustrating this experience must have been, especially with a time-sensitive event.

For additional clarity on timing and delivery expectations, please see our shipping details here: https://tnuck.com/pages/shipping. While we currently do not offer weekend delivery, we understand how valuable that option would be and are hopeful to provide Saturday delivery in the future.

We also truly appreciate your feedback on the fit of the dress. Hearing that the sizing and fit did not align with expectations is important to us, and we will be sure to share this with our team as we continue working to improve consistency and accuracy.

We’re very sorry for the inconvenience this caused and appreciate you taking the time to share your experience. We hope to provide you with a much smoother experience in the future.

Valorada con 3 estrellas sobre 5

Very short

I should have taken previous review seriously when she mentioned it being great for her 14 year old. This dress is well made but definitely felt like it was made for a teen. Very very short and so proportions just looked off and I’m just 5’4”. I know that’s the style so if you want extra mini with high waist line this is perfect. Loved the fabric and it fit true to size otherwise. A larger size would have been too roomy everywhere else

23 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was quite disappointed in this thin, shapeless dress

I was quite disappointed in this dress, especially given its high price point. The dress is a large shapeless sack, sort of like a big men's shirt. Although it has a waist tie, and that helps a bit, it still feels quite sack-like even when tied. The material isn't nice to the touch -- it feels slippery and polyester-ish. And the material is thin, so my legs are fully visible through the material of the dress. In short, the whole thing feels cheaply made.

24 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’re sorry to hear that the dress did not meet your expectations, especially in terms of fit, feel, and quality.

We take great pride in the quality of our clothing, and feedback like yours is incredibly valuable in helping us improve our products and overall experience.

If you need any assistance with a return, please don’t hesitate to reach out to our Customer Experience team at customservice@tnuck.com—they’ll be happy to help.

We hope to provide you with a much better product experience in the future.

Valorada con 3 estrellas sobre 5

The tags were removed from my dress…

The tags were removed from my dress upon receiving. Including the tag that says the dress cannot be returned if removed. Clearly the dress was returned by someone as the front of it has dirt on it. I am keeping the dress because I am wearing for an event this weekend but very disappointing for a $200+ dress. Poor reflection on tuckernuck.

23 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

I ordered 2 of the same dress. One was a birthday present and ordered first. The second (same dress and size) was ordered a few days later. The first order was not fulfilled but the second order was fulfilled quickly. The birthday present was going to another state.
I called customer service because the one dress had not been shipped and the other had already been delivered. The customer service person said it was due to gift wrap selection but promised to express ship it. It has now been almost 24 hours and my delivery has a label but no shipping information. I would not have ordered this dress if I had known it was going to arrive later than originally expected and not get there in time for a birthday. I am very disappointed!

21 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Allison, We’re so sorry for the delay and completely understand how frustrating this must be—especially with a time-sensitive birthday gift.

It appears this was a one-off situation, and we truly appreciate you bringing it to our attention. After checking on your order, it looks like it is expected to arrive by the end of the day today. We also see that you’ve been in touch with our Customer Experience team, which we’re glad about.

If your item does not arrive by tomorrow, please don’t hesitate to reach back out to them—they’ll be happy to assist you with next steps right away.

We sincerely apologize for letting you down on this occasion and appreciate your patience. We hope to provide you with a much smoother experience next time.

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