Women's Heated Gilet Pros Excellent value Heats quickly and effectively 2 zone option Robust zip unlike my Ororo heated gilet Well made and looks good Able to use generic battery unl... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very helpful customer service. Answered questions about confusing sizes ( there is now an excellent size chart and advice on the site) and other matters patiently and clearly. The pants are perfect... Ver más
La empresa ha respondido
Challenging company. Website not giving discount. Questions unanswered. Refusal to cancel order even though it’s not been shipped. Tracking number from Chinese invalid. USPS tracking number shows labe... Ver más
La empresa ha respondido
¹to Tess Simene, this resolution is not satisfactory to me. First of all what am I going to do with a jacket that doesn't fit? I'm requesting a complete credit to my account and an address where I can... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Información de contacto
Reino Unido
- help@toastybody.com
- toastybody.com
3,4
Medio
311 opiniones
Ha contestado el 86% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Happy wife happy life!!
Just my wife’s face when she seen what we got her for Christmas. The quality seems awesome and she wears them all the time since she is always cold!!!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you for sharing your feedback! We’re thrilled to hear your wife loves her gift and that it’s keeping her warm. We truly appreciate you choosing Toasty Body!
Livraison en retard de 6 jours après…
Livraison en retard de 6 jours après Noel même si j'avais commandé 3.5 semaines avant.
Ne veulent pas rembourser leurs trucs.
31 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
We’re very sorry to hear about the delay in receiving your order and understand your frustration. Shipping times can occasionally be longer than expected due to courier delays, especially around busy periods like Christmas.
Please contact us directly with your order details so we can review your situation and assist you as quickly as possible.
Quick and Easy Communication
I ordered from Toastybody and panicked when I saw some of the reviews on here. However, my experience with Tess could not have been more positive. My mails were responded to quickly and everything was easy. I would say to size up if you are ordering. I would order from here again.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you for sharing your experience! We’re thrilled to hear that Tess was able to assist you quickly and make the process smooth.
We appreciate your note about sizing and your recommendation, and we look forward to serving you again in the future!
Great experience
Easy order, great customer service and quick delivery. My mom loves it
10 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you for your feedback! We’re delighted to hear that the order process was easy, our team could help, and that your mom loves her item.
The warmest birthday present
I ordered The toasty body heat up pants and shirt with two battery packs for my brother for his birthday on Christmas Day. She has headed to the Detroit Lions football game in Chicago, which is an open stadium January 4. He is always cold. he charged the batteries. And put them on, and said this is the greatest thing he’s ever worn. Happy brother.!!!
24 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you for sharing your experience! We’re thrilled to hear that your brother loved his heated set and that it kept him warm at the game.
It’s wonderful to know he’s enjoying it, and we truly appreciate you choosing Toasty Body for his gift. We hope he continues to stay toasty on all his adventures!
Christmas present for my wife
Christmas present for my wife - ‘best ever’ she said
25 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you for sharing your feedback! We’re thrilled to hear your wife loved her gift. Wishing you both a wonderful holiday season!
Looking to return items that are just…
Looking to return items that are just poor quality and WAY TOO SMALL. Size charts must be off, these things could only fit little girls. I've emailed them multiple times and gave notice of my intention to return and get a refund within 30 days of receiving the item. So that documented should suffice and not allow them to deal this out and claim it's too late to return. The help@toastybody email (or whatever is given on there refund page) does not respond. Still waiting to get a return label or have them tell me how to get one. In the return page on the site they just say "must purchase your own return label" and wont let you process your return claim, and just the "cancel" button on that page is selectable. No contact number for customer service... everything seems shady... will update when something happens. I see toastybody is quick to do the PR apology response to recent reviewers, please try to quickly respond to our return request emails. Or tell us who to directly contact and how.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
We’re very sorry to hear about your experience and understand your frustration. We want to assure you that our company is not shady, and we take all return and customer service concerns seriously.
We regret that our response has not met your expectations and sincerely apologize for any delay or confusion.
Please contact us directly with your order details so we can guide you through the process. We are committed to resolving this as quickly as possible.
Best customer service
I ordered my wife the wrong size of the heated base layers. My first attempt to exchange them was a failure, due to possibly an automated response. I reached out directly to customer service and received an almost immediate response. The communication with the representative was amazing. The replacement set of heated base layers arrived very fast even with the holiday. If you’re having any doubt about buying from this company, don’t hesitate. I would have given more than 5 stars if it were an option.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Thank you so much for your kind words! We’re delighted to hear that our customer service team was able to assist quickly and that the replacement heated base layers arrived promptly.
We truly appreciate your recommendation and are thrilled to know you’re happy with your experience. We look forward to serving you again in the future!
Buyer Beware
Buyer Beware. !If I could give a 0 stars I would. Not only are sizes Asian Sizes. They will not allow me to return. This website is a scam website!
Update: I did email you 4-6 times. You told me that you could only partially refund & in store credit. I am a med size woman. Your XL heated hoodie fits me. Your sizing sirs are not standardized to American sizing.
29 de noviembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Romero, We’re very sorry to hear about your experience and understand your frustration. We want to assure you that our company is not a scam, and we take all customer concerns seriously.
Our products follow standard sizing charts, which we provide to help customers choose the correct size.
Please contact us directly with your order details so we can review your situation and work toward a resolution in line with our policy.
Prompt response and very helpful
29 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi John, Thank you for your feedback! We’re delighted to hear that our team was able to respond promptly and helpfully. We look forward to serving you again in the future!
My order doesn’t fit
My order doesn’t fit. I need my money back please. I sent a return request.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Alicia, We’re very sorry to hear that your order didn’t fit. Please contact us directly with your order details so we can review your return request and work to process your refund as quickly as possible in line with our return policy.
Heated Jacket
I got the heated jacket! I bought it as a gift for my mother, who has to go outside to smoke, and is always freezing. She said the jacket was super easy to use and she loves how lightweight it is, while still being effectively warm. It was a very reasonable price as well.
25 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Kolya, Thank you so much for sharing your experience! We’re thrilled to hear that your mother is enjoying the heated jacket and finding it both warm and easy to use.
It’s wonderful to know that the jacket is helping her stay comfortable in the cold, and we truly appreciate your kind words about its value. We hope she continues to enjoy it, and we look forward to serving you again in the future!
Warms quickly
I was in -2 degree temp sitting for hours in a tree. I walked in approx 1.5 miles and climbed a tree. I waited until I cooled down and was getting cold then turned my shirt on to high for 10 minutes then down to low and stayed warm for hours. I purchased a spare battery because I know it would be long sits. Worked perfectly
13 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Paul, Thank you for sharing your experience! We’re thrilled to hear that your heated shirt kept you warm even in such extreme conditions.
It’s great to know that the battery system worked perfectly for your long sits. We truly appreciate your feedback and hope you continue to enjoy your heated gear on future adventures!
I ordered a medium ladies gilet and…
I ordered a medium ladies gilet and when I received it I realised I should have got a small. When I enquired about an exchange I was told to donate the one I had to someone in need and I would receive a small one at no extra cost to me. Can't do better than that.
22 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi William, Thank you for sharing your experience! We’re delighted to hear that the exchange process was easy and that you received the correct size without any hassle.
It’s wonderful to know that our solution worked well for you, and we hope you enjoy your new gilet. We look forward to serving you again in the future!
I ordered a size too small for my son…
I ordered a size too small for my son and it was replaced at no cost by Toasty Body.They also did not want the small size returned which I will donate to charity.
Excellent service and I will definitely be buying from them again.
26 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Michael, Thank you for sharing your experience! We’re delighted to hear that the replacement process was smooth and that you’re happy with our service.
It’s wonderful that the original item can go to charity, and we truly appreciate your support. We look forward to serving you again in the future!
Actually waiting for the heated base…
Actually waiting for the heated base top and bottom! Received the batteries but no suit yet!
25 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Brian, We’re very sorry for the delay in receiving your heated base top and bottom. Sometimes shipping updates can take longer than expected, but we want to ensure your order reaches you as quickly as possible.
Please contact us directly with your order details so we can investigate the status and provide an update. We appreciate your patience and understanding.
Ordered this for my dad and he’s very…
Ordered this for my dad and he’s very pleased with it. Sizes are a bit small but he liked the snug fit.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Hazel, Thank you for sharing your feedback! We’re delighted to hear that your dad is enjoying his new item.
We appreciate your note about the sizing and are glad the snug fit works well for him. We look forward to serving you again in the future!
My coat shipped fast and the quality of…
My coat shipped fast and the quality of it was better than expected. I was not sure how warm it was going to be but was presently surprised!
1 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Keith, Thank you for your feedback! We’re thrilled to hear that your coat arrived quickly and exceeded your expectations in quality and warmth.
We hope you continue to enjoy it and look forward to serving you again in the future!
The vests were too small
The vests were too small, even after using the size guides. We were offered new vests without having to return the first order, Anxiously awaiting the new vests
4 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Jen, Thank you for sharing your experience! We’re glad we could offer replacements and make the process as easy as possible for you.
We hope the new vests fit perfectly and keep you warm. We truly appreciate your patience and look forward to serving you again!
Excellent customer service
Excellent customer service! I had to exchange a set and they had me keep the one I had and sent me the next size up the next day!
23 de diciembre de 2025
Opinión espontánea
Respuesta de Toastybody
Hi Virginia,
Thank you for your feedback! We’re delighted to hear that the exchange process was quick and easy, and that our team could assist you promptly.
We truly appreciate your kind words and look forward to serving you again in the future!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.