This company will go up and above the others. I showed them images off a 5# that was cut either in distribution or while shipping. However within a week they fixed the issue and sent out a new bag... Ver más
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Consulta las opiniones de los clientes
I have been purchasing from Tobacco Stock for several years, and have always found them to be honest, efficient and reliable. This is the first time I had to contact them by email with a question/requ... Ver más
Ordered some hookah tobacco and waited a week. They mistakenly thought the flavor ban for shisha applies to California, it took another three days to get my money back. Other companies here (5starhook... Ver más
La empresa ha respondido
I’ve made 2 purchases and have received my orders within a week using the low cost shipping option. How can you complain? Good service, good products, I’m a regular customer from here on in. Thanks.
Información sobre la empresa
Sobre Tobaccostock
Escrito por la empresa
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Información de contacto
125 N. Willow st, ste B, 99611, kenai, Estados Unidos
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good service
Great purchasing experience
Great purchasing experience. I shipped to the wrong address initially and sent an email to correct it. They promptly changed the shipping address. Thank you!
BEST customer service!
Prompt service
Love the shop
There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fast I will be ordering from them again.i just would recommend getting a person to answer the phones instead of having to leave a message then wait for a call back.The email worked best for me to get someone.but I give Tobaccostock a 8 star out of 10.
This is a great company to conduct…
This is a great company to conduct business with.
What made my experience great was the…
What made my experience great was the customer support!! I was able to cancel my order and they were able to process that promptly! 5 stars for sure thank you
issue with freshness
I had an issue with the freshness of my cigars, and when I informed customer service, Rachel immediately went above and beyond in helping me. I was issued a full refund!
Thanks Rachel!
Customer service for an order issue was…
Customer service for an order issue was resolved quickly !
Excellent customer service!
the people who e-mail me they so nice
My 40 pack of wood box came all…
My 40 pack of wood box came all stale!!! & 2 24 packs of woods some what stale !

Respuesta de Tobaccostock
Great Company
If there is a problem with shipment or just asking about tracking, everyone is very helpful.
Good value and good service
They messed up my first order and my previous review reflected that. After the initial difficulty reaching them, they handle the reship promptly and got my missing items to me. Very happy to order cigars again.
Delivery on my first order was fast…
Delivery on my first order was fast right to my front door. And the customer service is amazing. Had a problem reached out had an answer within hours.
Thanks again Tabaccostock
Most recent experience
My package was lost and they were great at helping me investigate the situation and even offered me either a refund or reshipment. This is the first time it happened to me and I’ve been ordering from them for months but I’m glad they were very helpful.
Had address mix up and was fixed with…
Had address mix up and was fixed with one email to them. Great place to do business. Also had some damaged tubs on a order sent picture got a refund. Super nice to work with.
Super happy with 8 boxes of Chocolate…
Super happy with 8 boxes of Chocolate Backwoods. Cigars were nice and fresh. Easy to roll up your favorite strain.
I accidentally ordered the wrong…
I accidentally ordered the wrong product and received a refund. The refund is very quick. Then I ordered the correct product and it came to my doorstep extremely fast thank you.
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