Tobaccostock Opiniones 

256
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This company will go up and above the others. I showed them images off a 5# that was cut either in distribution or while shipping. However within a week they fixed the issue and sent out a new bag... Ver más

Valorada con 5 estrellas sobre 5

I have been purchasing from Tobacco Stock for several years, and have always found them to be honest, efficient and reliable. This is the first time I had to contact them by email with a question/requ... Ver más

Valorada con 1 estrellas sobre 5

Ordered some hookah tobacco and waited a week. They mistakenly thought the flavor ban for shisha applies to California, it took another three days to get my money back. Other companies here (5starhook... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve made 2 purchases and have received my orders within a week using the low cost shipping option. How can you complain? Good service, good products, I’m a regular customer from here on in. Thanks.

Información sobre la empresa

  1. Tabaquería

Sobre Tobaccostock

Escrito por la empresa

We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.

Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.

Visit TobaccoStock


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Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

256 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(256)

63 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Not the freshest pack

I found my products a little of the stale side and the flavor didn’t match what I know this product to be.

17 de septiembre de 2025
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Respuesta de Tobaccostock

I’m sorry to hear that the product didn’t meet your expectations. In the future, please don’t hesitate to reach out to our Customer Service team so we can assist you promptly.

Valorada con 1 estrellas sobre 5

Package never arrived

Package never arrived, No refund Issued. Customer service is absolutely no help. Do not order from Tabacostock. 50/50 chance at best of getting your package and not ripped off.

8 de septiembre de 2025
Opinión espontánea
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Respuesta de Tobaccostock

We’re sorry you encountered issues with USPS—shipping delays can sometimes be unavoidable. We did our best to investigate the situation and ensure your package reached you. We’re glad to see that you received your order, and as a courtesy, we refunded your shipping cost.

Valorada con 1 estrellas sobre 5

FRUSTRATING

I suspect that all shipping is via USPS, no matter the price point. My last order took 3 weeks. In part I blame USPS, but these fools reflected no pickup to ship for 1 week on their site. They actually said all the orders that day were messed up. NO EXCUSE. I called twice, yet they chose to email cryptic messages, twice. FORGET TRACKING - completely USELESS!! Super frustrating to deal with TS.I am not sure why I'd pay the increase from 98. cents to $2.25 shipping Insurance for lost, stolen, damaged product whilst ignoring you for delays.

16 de julio de 2025
Opinión espontánea
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Respuesta de Tobaccostock

Unfortunately, we did experience an issue at the time, and we were open and honest with you and all other customers whose orders experienced a slight delay. Sometimes unforeseen situations occur, and we sincerely apologize for any inconvenience.

We made sure to communicate with you regarding the situation. If you did not receive your package, please let us know so we can assist you further. We always do our best to respond during business hours and help resolve any issues.

Thank you for your understanding.

Valorada con 2 estrellas sobre 5

I placed an order on July 25 no updates…

I placed an order on July 25 no updates for a week. Then finally a message saying out of stock. They contacted me 2 days later to tell me I had to change order then I did Then they said they found some at another location. They Then sent my order out and finally received it 13 days later. I've ordered from them for over a year now and never had a problem like this before. I think they could of better communication with me. Ps.. why did guys change from ups to usps it's 10 times slower. They could of least gave me a discount or a coupon for the inconveniences I think

30 de julio de 2025
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Respuesta de Tobaccostock

We’re sorry for the slight inconvenience. We always do our best to stay on top of reaching out, and I see that we contacted you during a business day, which falls within our regular hours.

As you were still interested in the same item, it became available at one of our other warehouses, so we shipped your order from a different location. We apologize that your order wasn’t processed at the exact time you expected, but we did our best to communicate with you within our promised timeframe and ensure the correct product was shipped.

In the future, please feel free to reach out to our Customer Service team regarding carrier options—we’ll be happy to assist.

Thank you for your understanding!

Valorada con 5 estrellas sobre 5

i have been a loyal customer for over 3…

i have been a loyal customer for over 3 years
have orderded alot during this time,,they always ship on time or if they have an issue with an item, they email me or call me to disscuss the issue promptly..very professional staff ..their prices and selection is great,,

4 de agosto de 2025
Valorada con 1 estrellas sobre 5

I have ordered from this company many…

I have ordered from this company many times with no issues. My last order on 8-4 has had nothing but issues. Order sat for 3 days before being filled. Was advised on 8-7 it was shipped except shipping company says they have never received it. No answer on their phone no reply to my messages

11 de agosto de 2025
Opinión espontánea
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Respuesta de Tobaccostock

Sometimes our fulfillment process can get a little hectic, but we always work hard to get through everyone’s orders as quickly as possible. We’re glad we were able to get your order out to you promptly and ensure it arrived on time.

I’m also happy we could assist you with tracking and contacting the carrier regarding your package. Your satisfaction is very important to us, and we truly appreciate having you as a loyal customer.

If you feel comfortable, we would be grateful if you could update your review to reflect the support and care we provided. Your feedback means a lot to us!

Thank you so much for your understanding and continued support.

Valorada con 5 estrellas sobre 5

Excellent customer service

I have been ordering with Tobacco Stock for a number of years and have yet to be disappointed. When a minor issue popped up regarding discount codes, they quickly resolved the issue without hesitation. I will continue to order from this great company!

30 de julio de 2025
Valorada con 5 estrellas sobre 5

I order 3 to 4 boxes of cigars every…

I order 3 to 4 boxes of cigars every single month. I've always got my delivery. I've always had nothing but great experience. One time I got the wrong delivery and they did more than make it right. Great cigars highly highly recommend. Great.
Prices, great customer service representatives. Very easy to deal with great communication. I will always order my cigars from here. Highly recommend.

22 de julio de 2025
Valorada con 5 estrellas sobre 5

What can I say other than I'm impressed…

What can I say other than I'm impressed with how fast I received my first order ordered from here the first time was a little hesitant about trying something new but I'm glad I did I'll have to adjust to the different brand ( show ) cigars but as long as the price stays low I'll deal with change from my other brands thanks Tobacco store.

18 de julio de 2025

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