Prompt and free delivery. Great help from Gael who assisted to sort my order after a few issues on website - and followed up promptly and kept me informed. Installation video and diagrams very easy t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Truly outstanding customer service. Not being a frequent online shopper, I’d failed to pickup that one of the items we’d ordered was a “pre-order” and so there’d be a delay in deliver. Once Customer S... Ver más
La empresa ha respondido
Ordering process was simple and quick delivery. Quality is great. Design potential is limitless (could outsource to deviant or allow a mix and match of seat and lid or just a simple white seat+patte... Ver más
La empresa ha respondido
As a third-time buyer, I was expecting the usual quality service. It was even better. Firstly, access to a sold-out product and then a connection to buy two models which are only on the French list... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
TohaaDesign is a contemporary art gallery that reinvents the toilet seat into a decorative feature. Designed in ongoing collaborations with renowned artists. Breaking away from conventions, TohaaDesign initiates cutting-edge collaborations with renowned street artists, to personalize this intimate zone with a touch of excellence. With strict specifications; the manufacturing and printing processes are essential so as not to distort the art, and remain absolutely faithful to the original canvas. After months of research, testing and fine-tuning, the project is successful, meeting high standards of quality and durability: high-end materials, stainless steel hinges and lacquer finish ensuring extreme protection and shine, not to mention the signature of the artist printed directly in superimposition on the lid. A collection of models signed by the greatest international street artists that will transform your vision of this somewhat taboo place in your home. We select the materials used with the greatest care in order to offer you a range of products of the finest quality possible. Nothing is left to chance ! At TohaaDesign, we don't compromise on design and quality. All the works of the artists with whom we collaborate are protected by the Berne Convention. Copyrights reserved exclusively to TohaaDesign.
Información de contacto
Brisbane, Australia
- customer.service@tohaadesign.com.au
- tohaadesign.com.au
4,7
Excelente
99 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The product is beautiful
The product is beautiful, and give a new life to my bathroom. The colours are so nice it illuminate my day every morning!
Delivery was fast and install made easy with the youtube video!
Love it and will tell all my friends!
Thanks Tohaa Design !
4 de junio de 2024
Truly outstanding customer service
Truly outstanding customer service. Not being a frequent online shopper, I’d failed to pickup that one of the items we’d ordered was a “pre-order” and so there’d be a delay in deliver. Once Customer Service explained the situation via email, they followed up at regular intervals keeping me informed – and it wasn’t a robot-response, all personalised and prompt. Not service that’s seen very often these days!
10 de mayo de 2024
Respuesta de tohaa design Australia
Thank you for your kind words! We're thrilled to hear that our personalized and prompt customer service made your experience exceptional. We strive to keep our customers well-informed and satisfied, and your feedback means a lot to us!
Respuesta de tohaa design Australia
Thank you! We're delighted to hear that you love the product and found the delivery time excellent!
Lacroix Bird Sinfonia - great purchase
I bought the Lacroix Bird Sinfonia pattern - its gorgeous in the flesh, very striking. Fit & finish is excellent, couldn't be happier. Bought from Tohaa in AU, transaction was seamless, communication excellent, and delivery was 4 days from purchase, happily suprprised.
3 de junio de 2024
Respuesta de tohaa design Australia
Thank you for your wonderful feedback! We're thrilled that you love the Lacroix Bird Sinfonia pattern and are happy with the fit and finish. It's great to hear that your transaction with Tohaa in AU was seamless and that you were pleasantly surprised by the fast delivery!
Quality product & service
Very happy with the product, quality & look is beautiful but we were very surprised by how quickly our order was despatched & received
14 de mayo de 2024
Respuesta de tohaa design Australia
We're so happy you adore your purchase! We strive for speedy deliveries and love keeping our customers happy. To make your bathroom shine even brighter, we recently added bins and brushes to our website! Enjoy!
Arrived on time and great communication
This toilet seat is just as beautiful in my home as in the pictures. It’s a great price for this quality and a reminder that art can be anywhere.
It arrived on time and the communication was great along the way.
11 de mayo de 2024
Respuesta de tohaa design Australia
Thank you for loving your artistic Tohaa Design toilet seat! We're thrilled it arrived on time and with clear communication. Art in the bathroom, indeed! We now have beautiful accessories like bathroom Bins and toilet brushes. Please check it out and give us your feedback.
Thank you again for choosing Tohaa Design Australia and sharing your positive experience!
The Tohaa Design Team
Instructions are rubbish!!
Instructions are rubbish!!!
Product comes partially assembled, which you have to unassemble to fit to the toilet, then re-assemble!
Make sure fit is good before applying chrome covers, as you will struggle to readjust the seat once its in.
3 de mayo de 2024
Respuesta de tohaa design Australia
Hi, We apologize for the frustration this has caused. We have a detailed assembly video available on YouTube that could help. https://youtu.be/Udcal58DFU4?si=N4086X5fo9BEYO9l
We are working on improving our instructions based on your feedback.
Thanks
Pretty sure this company is as close to…
Pretty sure this company is as close to a scam as they come. Had a problem with my order and gave me the run around of why they couldn't refund my purchase. Quality of the product not satisfactory. Would advise not to purchase.
1 de febrero de 2024
Opinión espontánea
Respuesta de tohaa design Australia
Hi Matthew, Looking at your profile you are from Canada. We are salling our product in Australia and new zealand so can you please remove your review that is not relevant and could be damageble for my small business. Thanks you.
Love our new toilet seat
23 de febrero de 2024
Respuesta de tohaa design Australia
It's great to hear that you are enjoying our toilet seats! We take pride in our toilet seats and shower curtains that brighten up homes in Australia and New Zealand.
Respuesta de tohaa design Australia
We're glad to hear your order arrived quickly and that our communication was helpful! Would you mind sharing your positive experience with others? Your support means a lot to us!
Excellent Product Great Art…
They are a great quality product and the art is excellent. They’re easy to fit once I viewed on YouTube video.
And great postage time.
Would recommend to anyone and will buy more.
1 de enero de 2024
Respuesta de tohaa design Australia
Thank you for your fantastic feedback! We're delighted to hear that you find our products to be of great quality, appreciate the excellent art, and had a smooth installation process with the help of our YouTube video. It's wonderful to know you were satisfied with the postage time as well. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Tohaa Design Customer Service
Art work gives a little jolt of pleasure
The product was delivered quickly and the real thing as good as the images. I have wanted a more comfortable seat for ages. I'm not sorry I finally bought these two. Installation was easy. The art work gives a little jolt of pleasure when you see it.
1 de enero de 2024
Respuesta de tohaa design Australia
Thank you so much for your delightful feedback! We're thrilled to hear that your Tohaa Design products not only arrived promptly but also exceeded your expectations in terms of comfort and aesthetics. It's always rewarding to know our customers are happy with their purchases. Enjoy your new comfortable seats and the artistic touch they bring to your space!
Best regards,
Tohaa Design Customer Service
Not worth the price tag.
I feel like the one I received was a second. The finish was rough on the edges, one of the hinges to the lid is crooked & the rubber stoppers are too large, it prevents it the seat from sitting properly. While it is pretty, it is not quality & I wouldn't purchase again.
4 de diciembre de 2023
Respuesta de tohaa design Australia
I appreciate your feedback, and I'm sorry to hear that you've faced challenges with our toilet seat. Our goal is to offer products that can fit various toilet shapes and sizes. If you have any specific suggestions on how we can improve our products to accommodate different toilet shapes better, we would be grateful to hear them. Thank you for bringing this matter to our attention.
Gorgeous design which allowed ease of…
Gorgeous design which allowed ease of international purchase delivered at pace to NZ pre Xmas with updates along the way. Awesome, thank you.
3 de diciembre de 2023
Respuesta de tohaa design Australia
We're delighted to hear that you had a positive experience with our service! If you have a moment, we'd truly appreciate it if you could spread the good news among your friends, family, or anyone who might be interested. As a small business, word of mouth means a lot to us, and your recommendation can make a real difference. Thank you for your support, and we hope to continue exceeding your expectations!
Quality all round
Not only is the design great, the toilet seat is well made. Quality all round. Very happy with both the product and the delivery. My toilet is proper luxury.
24 de noviembre de 2023
Respuesta de tohaa design Australia
We're delighted to hear that you had a positive experience with our service! If you have a moment, we'd truly appreciate it if you could spread the good news among your friends, family, or anyone who might be interested. As a small business, word of mouth means a lot to us, and your recommendation can make a real difference. Thank you for your support, and we hope to continue exceeding your expectations!
We love the product we purchased
We love the product we purchased, it arrived at the expected date, we would certainly purchase again in the future.
Thank you tohaa.
29 de noviembre de 2023
Respuesta de tohaa design Australia
I'm thrilled to hear that you're loving the product! It's fantastic that it arrived right on time, meeting your expectations. Your satisfaction means a lot to us, and we can't wait to have the pleasure of serving you again in the future. Thank you so much for choosing us!
Respuesta de tohaa design Australia
Thanks a lots! As a small business we believe in keeping the communication top-notch, and we're delighted that you're pleased with the product. If you ever need anything else, we're here for you!
A new high
As a third-time buyer, I was expecting the usual quality service.
It was even better.
Firstly, access to a sold-out product and then a connection to buy two models which are only on the French list.
Excellent all around.
14 de noviembre de 2023
Respuesta de tohaa design Australia
Thanks for your awesome review, Please give us some feedback when you receive them and share photos ... We hope to be able to extend our range of products in Australia next year...
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.