Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... Ver más
La empresa ha respondido
“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very hel... Ver más
La empresa ha respondido
Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de ropa para bebés
- Tienda infantil
- Fabricante de productos de gran consumo - FMCG
- Tienda de maternidad
Escrito por la empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Información de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
2 mil opiniones
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Great customer support!
Great customer support!
Had issue with electric breast pump so end up messaging customer support and Horonine was amazing to deal with.
30 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Jay,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how amazing she was when assisting with your query about the electric Breast Pump.
Best wishes,
Tommee Tippee
I am very disappointed with both Tommee…
I am very disappointed with both Tommee Tippee and Baby Bunting regarding the handling of a faulty Tommee Tippee Supersteam Electric Steam Steriliser.
The unit was purchased from Baby Bunting Hoppers Crossing in July 2024 and was used exactly as intended. It was regularly cleaned, descaled, stored indoors, and very well looked after. After less than two years of use, the steriliser developed an electrical fault and began tripping the safety switch in my home every time it was turned on, making it completely unusable.
When I contacted Tommee Tippee for support, I was asked to provide numerous photos, answer multiple technical questions, and spend considerable time troubleshooting the issue. After all of that, the only resolution offered was a discount code to purchase another product.
I was then advised that because the retailer’s warranty had expired, there was little that could be done, despite Tommee Tippee’s own warranty information stating that products are covered for two years from the date of purchase.
All other appliances in my home work perfectly fine, and the issue was isolated to this steriliser. The product showed no signs of misuse or damage and had been maintained according to the manufacturer’s recommendations.
This does not reflect the level of customer service I would expect from a brand that promotes itself as “Parent Care,” nor the level of support I would expect from a major baby retailer such as Baby Bunting.
Parents deserve better support when a product develops an electrical fault within the advertised warranty period. Based on my experience, I would not recommend either the product or the after-sales service provided.
24 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Haydar, thank you very much for taking the time to leave us some feedback.
I can only apologise that you feel unsupported by the process you have been asked to follow after your steriliser developed a fault.
While it is true that we offer two years of warranty, this does only apply to products purchased directly from ourselves.
We will however, always try to help parents and caregivers as much as we can with items purchased elsewhere - which is why we carry out an in-depth troubleshooting process to see if there is anything we can do.
It is unfortunate that the problem has occurred outside of your warranty with Baby Bunting as well as a timeframe that we could potentially support further.
While we are limited in how we can assist, we can see that our Parentcare Specialists has offered you a gesture to try and support you as best as we can, and can only apologise if this didn't meet your expectations.
If there is anything you need in the future, I do hope you will consider reaching out to us again.
Best wishes,
Tommee Tippee
Disappointed
Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold water shot, rendering the entire feed unusable. Tried swapping the tray water and ensuring it was cool water.
Wouldn't recommend.
Attempted to contact the company as per their reply. Initially spoke with AI, re-explaining the issue. Stated would hand me over to a customer service agent. Hung around for 30 mins, no one came on line. Again, disappointing!
23 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Steve,
We are so sorry to hear that you were unable to get through to us. We can understand how frustrating this may be.
Sadly, as we do not have your details on file we are unable to reach out to you. However, we have requested your details through TrustPilot and you should receive the request soon. If you can provide your contact details we will be sure to get in touch with you as soon as possible.
Alternately if you want to try and get in touch again, please just state 'speak to an agent' straight away and you should be transferred quicker. If you reference 154592 it will help us identify when you get through to us.
We hope to connect with you soon,
Tommee Tippee
Was very helpful and happy that I…
Was very helpful and happy that I received an email with our whole chat as i might need to re contact. Very helpful and happy with the service.
22 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Skye,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query.
We hope you continue to use our services and products in the future.
Best Wishes
Tommee Tippee
I reached out to see what support I…
I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interaction started she was nothing but supportive, understanding, kind and generous. This company and Kelly herself did not need to help me here but went out of their way to do so, proving the true meaning of community and the village needed to raise our young ones.
From the bottom of my heart Kelly,
Thank you.
Regards
Emily
17 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Emily,
Thank you for your feedback.
We are delighted to hear that Kelly was able to assist you and be very supportive.
We will pass your kind words on to her.
We would like to congratulate you on your up-and-coming arrival fo your little one and hope everything goes well for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
simple request, seamless solution
Had a simple request for a replacement part and had it sorted in 5 mins. Thank you so much
15 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Mitchell.
Thank you for taking the time to leave your feedback.
We are very happy to hear that our Parent Care Specialists were able to sort out your simple request within a few minutes.
Warm Wishes.
Tommee Tippee.
Pacifier packaging
I ordered this specific pacifier in amazon even it took almost 2 weeks to come. I was so disappointed because the packaging is not up to a level for baby’s hygiene. It’s not fully sealed, it looks like anyone can make use of it or can mishandle the product.
13 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Kim,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
One of our Parent Care Specialists has reached out to you via Email.
Best Wishes
Tommee Tippee
Respuesta de Tommee Tippee AU
Hi Bianca.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent Care Specialists were prompt and communicative and you felt the service you received was excellent.
We hope you continue to use our products in the future.
Warm Wishes.
Tommee Tippee.
Spoke with Diego for spare parts
Spoke with Diego, attended to my requests promptly and was extremely kind!
12 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Karly,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists are able to quickly and empathetically help get those parts out to you and leave you with such a good impression.
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Best brands for new born and amazing…
Best brands for new born and amazing customer service
2 de abril de 2026
Respuesta de Tommee Tippee AU
Hi Himanshu,
Thank you for your feedback.
We are delighted you hear that you find our brand the best for newborns and have received amazing customer service from our Parentcare Team.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Dog chewed part
It was difficult to find their number to call. But once I found it, the service and help was absolutely fantastic 10/10 was easy to get the part replaced and back working again (dog chewed a part)
Perfect job 👌
9 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Kieran,
Thank you for leaving a positive review of your experience with our Parent-care Specialists.
We are so happy to hear they were able to help you get some replacement parts after the dog thought they were a chew toy!
Best wishes,
Tommee Tippee
Diego was great for deal with
Diego was great to deal with. My problem was sorted within 20mins. Very quick response and quick to resolve. Thanks for your help
5 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi B,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can help get your problem solved so quickly!
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you need any future support.
Warmest Wishes,
Tommee Tippee.
Diego was very helpful with information…
Diego was very helpful with information on how he could help me , very prompt and caring. I love this brand sell it at my work regularly.
4 de junio de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Diego was so helpful and caring for you.
We will make sure to pass your feedback along to him!
Please do contact us again if we can ever help you again in future.
Best wishes,
Tommee Tippee
“I am very happy with my Tommee Tippee…
“I am very happy with my Tommee Tippee Double Wearable Breast Pump. It is very comfortable to wear and easy to use. The hands-free design allows me to do other tasks while pumping, which is very helpful as a busy parent. It fits comfortably and does not feel heavy. The suction is gentle yet effective, and it makes my pumping experience much easier and more convenient. I am very satisfied with the comfort, quality, and performance of this pump.”
“As a new parent, comfort is very important to me, and this pump has made feeding my baby much easier. It saves me time and gives me more freedom throughout the day. I am really happy with this product and would recommend it to other parents.”
18 de mayo de 2026
Respuesta de Tommee Tippee AU
Hi Swati,
Thank you for taking time to leave your review.
We're always delighted to hear when parents and carers get along so well with one of our pumps and that it can help make your breastfeeding journey that little bit easier.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I really thank Diego for his professional service.
I would like to thank Diego for his excellent support. My bottle steriliser stopped working, and he patiently helped me resolve the issue. The whole process was very efficient, communication was smooth, and he provided clear and helpful advice throughout. I really appreciate his professionalism and assistance.
29 de mayo de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Jiaxue,
Thank you for taking the time to leave a review of your experience with Diego.
We are so pleased to hear he offered efficient and clear communication and advice to help out with your Steriliser.
Best wishes,
Tommee Tippee
Very impreesed
Team were very helpful and fast at getting me the parts i needed. Within a couple of days anything that needed replacing was at my door
14 de mayo de 2026
Respuesta de Tommee Tippee AU
Hi Guzide.
Thank you for taking the time to leave your feedback regarding the Wearable Breast Pump.
We are delighted to hear that our Parent Care Specialists were very helpful and fast at organising and delivering the spare parts you needed.
Warm Wishes.
Tommee Tippee.
Really great customer service
Really great customer service - I would be inclined to buy more of their products in future.
18 de mayo de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Maggie,
Thank you so much for this lovely review.
We are so pleased you had a great experience and we hope to see you shopping with us again soon.
Please do not hesitate to get in touch if there is ever anything we can help with.
Warmest Wishes,
Tommee Tippee
The lovely people at Tommee Tippee were…
The lovely people at Tommee Tippee were LOVELY and sent me out free bottles and dummy's. I could not have been happier with my experience .
4 de mayo de 2026
Respuesta de Tommee Tippee AU
Hello Laura,
Thank you so much for the lovely 5 star Trustpilot review about your recent experience with us.
We are so happy to hear that we were able to offer you goodwill by sending some bottles and dummies and hope this helps you with your baby feeding journey and hope you enjoy them.
We appreciate your feedback and are always here to help.
Warm Regards.
Tommee Tippee.
Trainer straw cup issues
Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
14 de mayo de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hi Katia,
Thank you for taking the time to leave a review.
We do apologise to hear you received an issue with one of our products however it is great to hear Kelly was able to get to you quickly and resolve you issue by sending out a replacement!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
10/10 experience
Amazing experience with the company, fast replies and quick solutions
13 de mayo de 2026
Opinión espontánea
Respuesta de Tommee Tippee AU
Hello Ebony,
Thank you so much for the amazing 5 star Trustpilot review about your recent experience.
We are so pleased that you have ranked us 10/10 for the service that you have recieved with a fast reply and you recieved a quick resolution.
We pride ourselves on exceeding our customer expectations and happy you had a fantastic experience with us.
Warmest Regards.
Tommee Tippee.
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