Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Ver más
La empresa ha respondido
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Ver más
La empresa ha respondido
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had a... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para bebés
- Tienda de ropa para bebés
- Tienda infantil
- Fabricante de productos de gran consumo - FMCG
- Tienda de maternidad
Escrito por la empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Información de contacto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Estados Unidos
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Excelente
932 opiniones
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Tommee Tippee Insulated Sporty Cup Replacement Lids
I had two customer service reps, Antony and Jo! I reached out inquiring about getting new lids for my sons Tommee Tippee Insulated No-Spill Sporty Toddler Sippys. My son has level 3 autism and will only use these sippys, we have tried tons of other ones that end up going to my nephew’s since he won’t use them. My son will chew the spouts till they are down to the hard plastic. I was inquiring about getting new lids, sadly Tommee Tippee does not have replacement lids you can buy. Which I explained I was okay with and would just purchase new sippy cups. Well, these two reps decided to send me two new cups completely free!!! I was over joyed! This company did not have to do that, as the cup was not a defect of their own, but of my son’s chewing. I love Tommee Tippee and so does my son! This company is definitely a 5 start company and easily the best company I have ever reached out too! Thank you again! (:
14 de enero de 2026
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Jean,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent Care Specialists went the extra mile to help you out and deliver the level of care and service we strive for.
We will make sure both Antony and Jo hear of your kind words.
Please do not hesitate to get back in touch should you ever require any further assistance/
Warmest Wishes,
Tommee Tippee
This company helped when I was in a…
This company helped when I was in a time of need and that is something I will never forget! Highly recommend as they have amazing customer service. Agent I had was Nicholas
7 de enero de 2026
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi,
Thank you for taking the time to leave your review of our services.
It's always great to hear that our Parent Care Specialists are able to be of help when it is needed most and make your parenting journey that little bit easier.
We will be sure to pass on your kind words to Nicholas.
Warmest Wishes,
Tommee Tippee
Jo was extremely knowledgeable and…
Jo was extremely knowledgeable and helpful when my issue. She found a solution to the problem and was able to quickly and efficiently have my problem taken care of
5 de enero de 2026
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Mag-e,
Thank you for taking the time to leave your review.
We're always grateful to hear that our Parent Care Specialists are able to be of help in a quick and efficient manner when resolving an issue. We will make sure to pass along your thanks to Jo.
Please do not hesitate to get in contact with us should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
DO NOT BUY
I bought the Tommee Tippee Insulated Sporty Bottle, 9oz double pack bc of the bite proof spout they’re supposedly leak proof well that’s false and not true because they leak even when sitting up right on the table. I’ve had to wash sheets and couch covers everyday in just the week of having them because they’ll literally spill out almost all the milk inside I’m done with them do NOT buy.
2 de enero de 2026
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Karina,
Thank you for taking the time to leave feedback on your experience with the Insulated Sporty Bottles.
We're very sorry to hear you've experienced leakage with the Sporty Bottles. They are designed with a two piece valve system which should prevent this.
We would love the opportunity to look further into this with and see what can be done to resolve this to your satisfaction.
As Trustpilot has not provided us with your contact details, we kindly ask you contact us on the following, quoting reference 115072.
One of our Parentcare Specialist will be happy to discuss this further with you.
Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Looking forward to discussing it with you.
Warmest Wishes,
Tommee Tippee
Florence was extremely helpful
I bought a defective pacifier and reached out to support for assistance. Florence resolved my issue and got all pertinent information to help it not happen again with such efficiency and kindness. Cannot thank her enough!
30 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Tiffany,
Thank you for taking the time to leave a review!
We’re sorry to hear the pacifier you received was defective, but we’re really pleased that Florence was able to support you and resolve the issue so efficiently. It’s great to hear she handled everything with such care and kindness, thank you for the kind words.
Best Wishes,
Tommee Tippee
The most incredible agent
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only because of the design and quality of Tomme Tippe products but also because the team will always take care of you the most professional and kind way possible! 11/10
15 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Rita,
Thank you for taking the time to leave some feedback on your experience!
We are thrilled to hear that you received excellent service and you are satisfied with the level of service provided to you, we are pleased our team resolved your query swiftly. We really appreciate your feedback and we are always happy to help and support, we hope you continue to love these products as much as we do!
Wishing you all the best,
Tommee Tippee
TommeeTippeeNorthAmerica is AMAZING
TommeeTippeeNorthAmerica is AMAZING
19 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kellie,
Thank you so much for taking the time to leave your review.
We are so glad that you have had such a positive experience with us.
Wishing you all the best.
Tommee Tippee
Jo delivered outstanding customer…
Jo delivered outstanding customer service—friendly, attentive, and genuinely helpful from start to finish. They listened carefully, resolved my issue quickly, and made the entire experience smooth and stress-free. Truly a pleasure to work with. Highly recommend
19 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Prachi,
Thank you for your feedback. We are delighted to hear that Jo delivered outstanding customer service and was friendly and attentive. We are glad that she was able to resolve your issue quickly for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Respuesta de Tommee Tippee North America
Hello,
Thank you for taking the time to leave your feedback.
We're always delighted to hear that our Parent Care Specialists were able to provide you with a great level of support.
If we can ever be of further help please do not hesitate to reach out to us.
Warmest Regards,
Tommee Tippee
Customer Service was great
Customer Service was great. Florence was able to resolve my issue quickly as a parent of two toddlers resolving these issues quick and easy was very helpful. Highly recommend their brand!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Dexter,
Thank you for taking the time to leave a review of your experience with Florence.
We are so happy to hear she was able to get everything resolved for you quickly and we hope your little ones like their new cups!
Best wishes,
Tommee Tippee
Amazing customer service
I made a chat request and met with Johnathan. I have never met someone so amazing as I did tonight. Having a complete stranger actually care how you are doing during a difficult time is rare these days. Thank you for trying to help find a pacifier for my son!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Amanda,
Thank you for taking the time to leave a review today.
We understand how important it is for little ones to have a pacifier that enjoy so we do apologize to hear you have been having a difficult time while trying to find the right one.
Although thank you for the kind words towards Jonathan we are glad to hear he was there to provide support during those difficult times.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Replacement cup for broken straw
Nicholas and Morgan were great to work with. They will be sending a new cup after a straw broke due to normal toddler use. This is much appreciated. I’d give 5 stars if the broken part could just be replaced (I’d pay for it!), as this is better for the environment.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kirsty,
Thank you for sharing your experience and feedback with us!
We are so pleased to hear that you are satisfied with the level of service you received, we are also glad to hear that your query was resolved swiftly with a replacement on the way.
We are saddened to hear that your review dropped a star due to the lack of spare parts we have available for our Cups, we certainly understand how inconvenient this may be. We are happy to pass your feedback along to the relevant team as this helps us improve for the future!
Thank you for sharing, wishing you all the best,
Tommee Tippee
Great customer service
Chatted with both Morgan and Izzy they were both professional and helpful. Izzy was the second person I spoke with and she helped resolve my issue. I am very satisfied. I love your products and will continue to purchase them.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Don,
Thank you for taking the time to share your experience.
We are thrilled to hear that you were supported with your query and this was resolved swiftly by our customer service team. We are glad to hear that you received the best customer service and that you are satisfied with the service you received. We are so happy to hear you found us to be helpful and we hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
“I had a great experience with Tommee…
“I had a great experience with Tommee Tippee’s customer service. The representative was kind, patient, and genuinely helpful in resolving my issue. As a parent, it really means a lot to receive such understanding and efficient support. Thank you for making the process smooth and stress-free!”
15 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Georgia,
Thank you for taking the time to leave a review today.
We’re really pleased to hear you had a great experience with our customer service team and that they were able to support you in a helpful and understanding way.
We are always hear to help so you can enjoy those special moments with you little ones!
Best Regards,
Tommee Tippee
Excellent customer service
Excellent customer service. I had an issue with a straw and when it couldn’t be replaced, the company sent me brand new cups! Extremely accommodating and really stand by their product!
15 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Laura.
Thank you for taking the time to leave a review today.
We’re sorry to hear about the issue you experienced. We know how important routine is for little ones, so it’s never ideal when something stops working. That said, we’re really pleased to hear our team was able to resolve this quickly and get a replacement to you without much delay.
Please do not wait to reach out if you ever need anything else.
Warm Regards,
Tommee Tippee
Customer service was fast ..efficient &…
Customer service was fast ..efficient & easy .. Spoke with Anna
9 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Jayda,
Thank you for taking the time to leave a review today.
It is great to hear that Anna was able to resolve your issue so quickly.
If you ever need anything else we shall be here to help so do not wait to reach out.
Best Wishes,
Tommee Tippee
I was able to order the parts I needed…
I was able to order the parts I needed except for 1 and they promptly told me they was out of stock for the time being. They were very helpful
1 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hello Haley,
Thank you for leaving your lovely review it is much appreciated.
We are glad to have been able to provide you with some spare parts and are sorry that one was out of stock please be rest assured that stock is frequently updated and to continue getting in touch with anything you may need.
We will do our very best to assist you.
Best wishes
Tommee Tippee
Gayla & Jo were a huge help for me…
Gayla & Jo were a huge help for me today! Great customer service.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Danielle,
Thank you for leaving a review of your experience with Tayla and Jo.
We are very happy to hear they were a massive help and able to offer you some Bottles.
Best wishes,
Tommee Tippee
Contacting customer service regarding a product defect
Contacting customer service regarding a product defect was easy to do. Izzy listened very patiently and was able to connect with me via email to obtain more details while staying on the phone. She was able to help resolve the issue and provide suitable alternatives for replacement. I am very pleased with the experience!
26 de noviembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Irene,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Izzy listened patiently and was able to resolve the issue for you quickly and efficiently. We will pass along your feedback to Izzy.
Kind regards,
Tommee Tippee
Im a first time mom this brand made…
Im a first time mom this brand made pumping so much more easy for me to handle and I got spare parts I need for free I highly recommend this brand
26 de noviembre de 2025
Opinión espontánea
Respuesta de Tommee Tippee North America
Hi Kaleigh,
Thank you so much for your feedback!
It's lovely to hear that we have been able to help with your pumping journey and that we were able to assist in getting some spare parts to you.
Please let us know anytime if we can be of any further help.
Best Wishes,
Tommee Tippee
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