Toolmart Australia Opiniones 

2127
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Payment made but order not processed. Sent email inquiry but heard no response. Called help desk eventually and had been told that it had not been processed. Took another week before finally recei... Ver más

Valorada con 5 estrellas sobre 5

Excellent service my blades arrived when stated well packed. Would recommend Toolmart. Will purchase again.

Valorada con 5 estrellas sobre 5

Ordered a tool on Wed afternoon. Posted that afternoon and Delivered the next morning. Can't get any better than that.

Valorada con 5 estrellas sobre 5

Have traded with Toolmart since they were Cowcher Tools in Vic Park, and was I'm told; their third customer, (I thought I was their first). Always been a quality supplier with a knowledgeable, helpful... Ver más

Información sobre la empresa

  1. Tienda de herramientas
  2. Ferretería

Sobre Toolmart Australia

Escrito por la empresa

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 44% de las opiniones negativas

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4,6

Todas las opiniones

(2127)

337 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Shipped 3 weeks late and after I asked to cancel

After waiting 2 weeks for Toolmart to ship my order, I ordered from another vendor and asked toolmart to cancel this order. I heard nothing back for another week, and then they shipped it! It was only one item so it’s not worth the time and additional expense to try to return it - but what a pain! It arrived 3 weeks late and week after I asked to cancel it. No good.

4 de junio de 2026
Logotipo de Toolmart Australia

Respuesta de Toolmart Australia

Hi AJ, thank you for taking my call earlier. We're sorry for missing your message to cancel this order but I trust you're happy with the resolution we provided. Regards, John C.

Valorada con 5 estrellas sobre 5

I Purchased a Milwaukee hammer drill…

I Purchased a Milwaukee hammer drill will vacuum dust extraction charger and 2x 8amp Batteries. I am very happy with my purchase And even happier with the price. I saved over $200. I would recommend shopping at Toolmart

5 de junio de 2026
Valorada con 1 estrellas sobre 5

Sent me a 15 dollar spark plug Tester…

Sent me a 15 dollar spark plug Tester vs the 54 dollar one i paid for.. no communication.. no partial refund.. so unprofessional

11 de junio de 2026
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Respuesta de Toolmart Australia

Hi Nathan, we're sorry for the mix up with your order. We tried calling you on the number you provided but this number has been disconnected. We'll sort this out but can you please call us on 08 6278 0055 and ask to speak with John. Thank you.

Valorada con 1 estrellas sobre 5

Ordered online

Ordered online, made payment.
Waited for email to give time and place to pick up. Nothing.
Called to be informed one item was not available, they were trying to source from the supplier. Went away for 10 days.
received an email with a refund for the missing item.
Returned home, called to find out what's going on. Order ready to pick up minus the 1 item.

No alternative item was offered at any stage of the original order to pick up.
Lots of excuses, really bad service.

I won't be returning to any Toolmart.
Plenty of other options available.

5 de junio de 2026
Logotipo de Toolmart Australia

Respuesta de Toolmart Australia

Hi Julian, We're very sorry for the inconvenience caused by this. We were initially under the belief that 1 of the items you ordered was only temporarily out of stock but then later realised it was actually discontinued by the supplier. Our normal procedure is to contact the customer to advise them of the situation before refunding however it appears this wasn't done on this occasion. For this we apologise.

Valorada con 3 estrellas sobre 5

Milwaukee track saw kit

I bought a Milwaukee track saw kit, which comes with the rail, clamps, a battery among other things. My local store didn’t have any in stock so they had one sent from another store in the country. Took about a week, which was annoying but nobody’s fault really.

When I unpacked the boxes when I finally received it, I realised there were some items missing from the kit which was annoying and didn’t give me great confidence in the company. The track rail bag that was supposed to be in there wasn’t, and the dust bag was missing too. That means someone opened two different boxes to remove items and then carefully resealed them. Pretty dodgy.

The web sales guys were great about it, though, and I dealt with John who got on to getting replacements for me straight away. It took a few days but there was no argument or any drama, and I eventually received the missing items.

Thanks to John’s great customer service, I’ll keep shopping at ToolMart. Might make sure I check my boxes before I leave the store next time, though.

26 de mayo de 2026
Logotipo de Toolmart Australia

Respuesta de Toolmart Australia

Thank you for your feedback Peter. We're sorry for the missing items from your order but we're glad you're happy with the service we provided to rectify the problem.

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