TopView Sightseeing Opiniones 303

The guides were not helpful. Didn't tell us we had to use app and then we weren't allowed on bus. After 3 people some helped us.

The tour through head phones was not working and it was a waste of money to not know what we were looking at.

Rude staff no manners at all. Buses don’t turn up on time instead they come all at once. Very old buses, no audio instruction. Please don’t use this crap service

If I could give it a 0 I would.
Filthy dirty busses. Injuries to the back of our legs from the stairs.(photos taken)
Bus did not stick to routs.
Impossible to do Brooklyn route because no ther bus got there in time. We sat on the top deck, for almost an hour 100F until the person with the click counter decided we could leave.
Avoid this absolute rip off.

Plenty of sales people around but beware that not all information is disclosed. Initially, we were told a higher price and when we checked the website, the price was matched. We were also told our child rides for free which translates to he gets a seat.

Did the tour in the day, no issues and a good way to get around.

Went for the evening tour @ 8pm and was very rudely told our son does not get a seat as we only paid for 2 and he must sit on our lap. If we don’t like it, we must leave. When questioned why different rules during the day and evening, very rudely told ‘we don’t control the tickets sold by the independent salespeople’. The sales guys are an extension of your company, fulfil the request.

Further to that, the bus we were on seemed to have mechanical failures and kept switching off. An hour trip turned into 2.5 hours and we did not reach our end point as we jumped off and walked.

Imagine, 2.5hours bus ride, hot summer night with an active 4 year old on your lap

Poor costomer service safe your time and money find better company who can do better Job

Scam!!!! Very tiny fleet. You will waste your precious time waiting for a bus that will never show up. Use Big Bus, Toot bus or Sightseeing brand company instead. Judge for yourself. Sit at any of the stops and count the number of buses that arrive in 15 minutes. You will clearly see that TopView is the worse of the bunch.

Any of those three are 100 times better than this joke of a company.

Falsche Versprechungen, überteuert, unorganisiert, unfreundliches Personal
- 4th July Independence Day Firework New York

Leider, dafür das es 45,- Pfund gekostet hat, sehr unzuverlässig... nachdem wir ausgestiegen sind, mussten wir feststellen, dass der Bus nicht an allen angegebenen Haltestellen hält. Des Weiteren haben wir dann fast 1 Stunde auf den nächsten Bus gewartet ... alle anderen Bus-Touren sind im 5-10 Minuten Takt gefahren... schade.

This was for TopView NYC
We were told all the places we wanted to stop at were on the list. I wanted to go to High Line(I was told it was a stop).There was a sign posted on the bus that it no longer was a stop. We purchased tickets from TopView vendor outside of Empire State Building. Every stop it was supposed to stop at it didn’t. We got off at SOHO stop and walked to Little Italy, Chinatown and Washington square. Spent over $140 and we road the bus for 15 minutes. Took a cab to the High Line.
Very very misleading.

SCAM
On June 8, 2024 I purchased two tickets for a Top View Sightseeing tour of London. A map of bus stop locations and timetable were not available. I had to do a few additional google searches to locate a bus stop that they use. I even called the customer service phone number while at the stop. The number rang once then hung up. We waited for over an hour at a designated stop and the bus never arrived. I inquired about this bus company with a tourist organization in London and I was told that Top View Sightseeing is a scam and many tourists have had a similar experience. They sell fake tickets and don't provide Sightseeing services. The company headquarters is located in NYC. They advertise that they provide tours of London, but it seems that they are falsely advertising a service that doesn't exist. I simply would like a refund because I did not use the service, and have no plans to travel to NYC nor London. We had limited time while visiting London, and this experience wasted a good 3 hours out of day, and 61.00 GPG that we spent of our limited budget.

Never seem to have room on the bus to pick up anyone at the stops. Stop running 30 min early and kicks everyone off the bus at 5:30 even though they claim to run till 6pm. They left us further away from our starting point because the bus driver kicked everyone off at stop 16 and left empty refusing to drive the last 30 min. Spent $400 on 3 48 hour passes only to be stuck across town, being left at stops without a ride, and brush burns on our legs being rushed off so quickly at 5:30 the grit paper on the steps scratched us up. Refunds are as available as rides on the bus - NONEXISTANT.

We never even got to use our ticket!!! We stood in the queues at 3 different bus stops but everytime, the bus was full and the next bus that came after 15 minutes was also full. So, instead of waiting, we decided to use the subway or walk.

At the empire state stop, the driver came out and said that the lower deck was extremely hot (why?? Don't you guys have AC?). So, we must board at our discretion. A few people at the front of the queue boarded. Then the bus left.

They overbook every single day. There is no consideration on how many buses, how many seats there are. They just let any number of people book the tours. The refund policies are drawn so that no one can be given refunds for this particular reason. This is ridiculous. It's just a scam at this point. Just taking subway everywhere would have been a lot cheaper and convenient. WE PAID FOR 2 TICKETS FOR NO SERVICE.

Topview left a bad taste in our mouth when we think of New York. Do yourself a favor and steer clear of any of their services. Spare the bike rentals too because I've read enough negative reviews about that too.

This was my second time taking this tour in two years, the first experience went well however, this experience where I invited three other family members was a nightmare. We were told that the bus would pick us up and drop us off at the same stop. After completing the 5:15pm Statue of Liberty tour, we were kicked off the bus at Stop 17 despite being told we would be taken back to stop #1. The unfortunate part is my mother who is disabled and already exhausted from the heat and short walks. Again after being told to get off the bus at stop 17, she was expected to walk, which turned out to be a 10 minute ride back to our original stop. I called customer service on two occasions to have them take us back to the stop due to my mother’s disability, and was told , we had to exit on stop 17. There were so many people confused and did not know which way to go or how to get back to their original location. For the cost of this tour, it is very disappointing that people are expected to walk miles in an unknown unfamiliar area with a person who is already using a cane to get around. When we were put off the FULL bus, ALL of the passengers were confused and did not know which way to go to get back to their original location which was STOP 1. For the cost of this tour, it is very disgusting and disappointing that people are expected to walk miles in a unknown, unfamiliar area due to poor communication from their team. When we told them that we were told we will be dropped back off to original spot, they apologized and said this happens all the time because the sales people lie to sell tickets and that they are a 3rd party selling tickets…. This is BS because ALL of them including the driver were wearing red Topview shirts. Do not take this tour this was very disappointing. We ended up having to pay for an Uber to get back to STOP 1. We felt abandoned after being lied to. I repeat do not take this your Big Bus maybe a better option.

We travelled to NYC during the Memorial Day weekend and took Top view services for the first time. We were promised by the agent who sold us the tickets that even entry to Empire state and Rockefeller is covered as part of this tickets however only when we were at the entry our barcodes could not be scanned , we realised we have been scammed. I wrote to there customer service immediately and only response I get is these tickets are non refundable and we paid 285 usd for 5 people for the downtown tickets hop on hop off . We have used big bus earlier and had a fantastic experience. My advise to anyone travelling to NY , PLEASE DO NOT use TOP VIEW BUS service . It’s pathetic , have so many delays and no refund policy is a scam . You don’t get what you paid for.

Abbiamo comprato 3 biglietti da uno dei venditori in Time Square dicendogli espressamente che stavamo cercando il tour con incluso la partecipazione ad una messa gospel. Il venditore ci ha confermato che era il tour giusto e che dovevamo andare di Mercoledì o Domenica. La sera in casa abbiamo analizzato le tappe descritte nel tour e non abbiamo trovato la messa gospel quindi abbiamo scritto al servizio clienti per avere il rimborso prima di usufruire del biglietto ma ci hanno semplicemente detto che i loro tour non includono la messa gospel.
Punto.
Soldi sprecati, non fidatevi dei venditori in strada, vi consiglio di comprare con calma on line.

If you read all these negative reviews and still choose to book Top View, you’re a fool. This is the email I sent to them outlining their issues and demanding a refund:

Hi, this is my second attempt at requesting a full refund for 5 tickets purchased on 5/21 because of major issues with your service or lack thereof. If I do not receive a response by 5/29 (given the holiday), I will file a complaint with the BBB and visit your office at 2 E. 42nd St. 1- We waited 45 minutes for bus #347 even though one of your employees told us it was 7 minutes away, then after waiting 7 minutes, another employee told us it was another 13 minutes away. Both of those ETAs were incorrect, and 45 minutes is too long to wait for a $60 bus ride by common-sense standards. 2 - When the bus finally came, there were only 6 seats to accommodate the 20+ people who had been waiting on line for up to 45 min. Needless to say, most of us could not get on the bus and were expected to wait for the next one that was “coming in 5 min” (yeah right) and apparently only had 2 seats available, according to the bus driver. 3. You claimed there was a live map feature on your app, but it did not work. It just said “buses come frequently, check back soon.” Every 45+ min is not “frequently,” and upon “checking back in soon,” there were still no bus ETAs available in the live map. Everybody on line was complaining about all these same issues, therefore this was a widespread problem. It’s not my responsibility to pay $295 for a bus tour and not be able to get on the bus. I think about 7 Big Busses passed us while we waited for 1 Top View.

Achat de billets dans la rue, 42 au lieu de 77$. Cependant ils vous obligent à télécharger une application, sinon vous ne pouvez pas monter dans le bus avec seulementles billets. Nous ça ne fonctionnait pas, donc demande de remboursement.
Refus sur place, donc passage aux bureaux de la 42e. Refus de remboursement car nous avions dépassé l heure d embarquement qui est de 11mn. Mauvaise foi, car n ayant pas d internet, pas d accord des conditions de vente. Refus borné et impossible de récupérer ma mise.
EVITEZ CETTE COMPAGNIE

We had a terrible experience yesterday. There are so many better choices - please avoid.

Our bus strayed off the route. The driver was non communicative. There were no other employees on the bus to ask for help. I ended up calling customer service from the bus to find out where we were going and to ask to be let off. I almost called 911. All the passengers were terrified.

I asked for a refund by email as soon as we got off the bus. Customer service by email has been terrible and unable to resolve this issue. Please pick another company.

Very bad! they sell you everything included and is not true. bus every 10-15 min not true! very difficult to use, forget to use it to move in downtown or uptown, we wait 1/2 h and then taxi.

We purchased a night tour including Brooklyn Bridge for a really good price BUT when we arrived at the pick up location on the app and the tickets we were told we were in the wrong place so had to walk a couple of blocks over to the 2nd pick up location to then be told again we were in the wrong place.
We were sent back to the 1st pick up location to be told we were in the right place and were out on to the tour bus.
Turns out it was not the right tour after speaking to 4 different employees who all had conflicting information.
This was our last night and it ruin the experience as we didn’t receive the tour we paid for.

After contact customer service initially we were asked for the customer ID after sending this it took 4 emails and over a week to get a reply with a pointless attempt to offer us a renewed tour pass (pointless because our holiday had ended and now back in the UK)