TORRO USA Opiniones 84

Respuesta de TORRO USA

13 abr 2026

Good Morning,

Thank you for your order with TORRO, we are sorry to read that you are unsatisfied with your case. We have our leathers tested every year to ensure that they comply with the European specifications, currently (BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications.

Our leather is an ‘aniline’ leather which is regarded within the leather industry as one of the highest quality leathers (our red leather is semi-aniline). In addition, it is also one of the most expensive leathers to produce as only the very best condition raw hides are graded suitable to produce aniline leathers.

Should your require assistance at any stage then please get in touch and we will be more than happy to help.

Kind Regards,
Daniel
TORRO

Respuesta de TORRO USA

7 abr 2026

Thank you for your review, and we’re sorry to hear the wireless charging performance didn’t meet your expectations.

To clarify, the case you purchased is designed to be compatible with standard Qi wireless charging (non-magnetic). It is not designed or advertised as Qi2 compatible. On the product page we also note that Qi charging requires a plug with a minimum 20W output, as lower-output adapters can lead to inconsistent charging behaviour.

That said, we appreciate your feedback that you were unable to get reliable charging across multiple chargers and have shared this internally with our design team.

If you need any further support, please feel free to reach out.

Kind regards,
TORRO

Respuesta de TORRO USA

11 mar 2026

Good Afternoon,

Thank you for your review, and we’re very sorry to hear about the issues you experienced with delivery and the condition of the item on arrival.

We want to be clear that we work with local fulfilment partners who store and dispatch stock domestically in the US to ensure faster delivery. Not only this, but as we are based in the UK, this eliminates the need for US customers to pay import duties and taxes on orders, following the removal of the de minimis threshold last year.

As we noted in a recent support case, an incorrect item was sent in error from a warehouse, and we immediately arranged a replacement to be dispatched and apologised for the inconvenience.

We appreciate that this does not undo the frustration caused, but we do take these reports seriously and have already raised this with the relevant fulfilment teams to prevent a repeat, so thank you for bringing this to our attention.

Once again we sincerely apologise for any inconvenience caused.

Kind Regards,
Daniel
TORRO

Respuesta de TORRO USA

9 mar 2026

Thank you for taking the time to leave a review and for your latest order with TORRO.

We’re sorry to hear you were disappointed with the feel of the leather.

Our leathers are independently tested each year to ensure they comply with European specifications (currently BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications. We use aniline leather (our red leather is semi-aniline), which is widely regarded within the leather industry as one of the highest quality finishes. It’s also among the most expensive to produce, as only the best-grade hides are suitable for aniline finishing.

That said, we appreciate that preferences can vary, and if you’ve decided to return the item, our returns process will ensure this is handled as smoothly as possible.

If you need any further support, please feel free to reach out.

Kind regards,
Joe
TORRO

Respuesta de TORRO USA

23 feb 2026

Thank you for your review, and we’re sorry to hear you were disappointed with the timing of our response.

To clarify, we received your cancellation request on 11 February at 17:01 (GMT). Our customer service hours are 10:00am–2:00pm (GMT), and as we are a UK business we operate on UK time (GMT).

As outlined in our Shipping Policy, once an order is placed it is automatically sent to our fulfilment partner for immediate processing and dispatch, which means it cannot be cancelled or amended (including the shipping address) once it has entered fulfilment. This process is outside of our direct control, as we use local fulfilment networks to ensure fast delivery for all customers.

Kind regards,
Joe
TORRO