Total Sheds Opiniones 

215
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Please please please DO NOT USE TOTAL SHEDS!!!! Extremely disappointed for what should have been a lovely shed. For nearly £1000 everything is wonky, wood is bent and the felt was ripped on u... Ver más

Valorada con 3 estrellas sobre 5

Unfortunately, we had trouble erecting the shed as the instructions via the QR code were not detailed enough for us to follow. It would have been very helpful to have diagram showing how to constr... Ver más

Valorada con 5 estrellas sobre 5

Ordered an 8x8 composite shed in May. It arrived a couple of weeks later. The quality of the component parts is very good and the precision of each of the panels is excellent making assembly straig... Ver más

Valorada con 5 estrellas sobre 5

Total Sheds fabulous service, easy to order from EBay, delivered & installed on exact day and timeframe they advised. Chris & Vinny built & installed our new shed & have done a great job. Very nice &... Ver más

Información sobre la empresa

  1. Vivero

Escrito por la empresa

Total Sheds provide quality garden buildings made to measure to your requirements. Fitting service available!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 46% de las opiniones negativas

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3,7

Todas las opiniones

(215)

40 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Not a bad product

Excellent company to deal with.
We have all gone through tough times this last year. It must be hard for the company complying with strict covid regulations, and also with sourcing materials, where wood is in such short supply during this present period of time.
Only today I was sitting in my recently installed summer house, thinking to myself “it’s not that bad A product”
Give this company your support

1 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great shed

Had my shed today great communication between myself and the delivery guys Ben and gavin and then when they got here put the shed up with no issues even in the rain. That's my uncles comments on his shed today.

19 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a 12x8 summer shed fitted…

Had a 12x8 summer shed fitted yesterday,Ben and gavin(the fitters)were polite and extremely helpful shed was up in no time and very pleased with it

11 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great communication

Great communication, and very accommodating as we had to make a last minute adjustment. Ben and Gavin were very polite, friendly and efficient! Would definitely recommend

4 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID, AVOID, AVOID

AVOID, AVOID, AVOID
£1099.00 SHED ROOF LEAKING (AS PER OTHER BAD REVIEWS LAST MONTH ABOUT LEAKING ROOF)
JUST FOBBING ME OFF
REFUSING TO DO ANYTHING ABOUT IT
WORKMANSHIP BAD, CUSTOMER SERVICE REALLY BAD. TOLD NOT PAID FOR SHED WHEN CLEARLY I HAD, THREATENED ME, CALLED A LIAR & TOLD COMING TO GET MY ERECTED SHED. AS PER PREVIOUS REVIEW WOULD LIKE TO LEAVE NO STARS BUT HAVE TO SO CAN LEAVE A REVIEW & WARN OTHERS
NOT REPUTABLE COMPANY

15 de julio de 2021
Valorada con 4 estrellas sobre 5

By far the best price for a supplied…

By far the best price for a supplied and fitted summerhouse.
Needed a little bit of prep work, sanding etc before I could paint, and not all the cuts are perfect but for the price paid I can have no complaints, has been watertight since I got it as well even during very heavy rainfall.

8 de julio de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not a quality product

We needed to replace our old shed and found what seemed to be the right product with Total Sheds. The ordering process was straightforward and the discount was a bonus. Delivery was scheduled for May 7th and we were told to expect the installers “late morning”, however we were woken at 7.30 am! The chargehand fitter said we should not have been told late morning, as they knew he was always in the yard by 4.30. The shed was duly assembled in place, although two of the edge boards were chipped at the ends. The fitter said not to worry, he would make sure someone would return and replace them. There was no opportunity to examine the shed in detail, it was a case of sign the paperwork so that the guys could get away. On reading the warranty paperwork we realised we had to put a treatment onto the shed almost immediately and silicone round the windows to complete the seal. Later that day we put on the treatment, during the course of which we found knotholes (not just knots) in the wood, gaps in the shiplap and several cases where the nails attaching the shiplap to the uprights had gone down the edge of the upright and were protruding into the shed. We also noticed that there only three edge pieces securing the roof felt, the one at the back being missing. The company later explained that they don’t fit a piece at the back of a pent shed as it tends to collect runoff water and rot. Never seen that before. We took pictures of the imperfections and emailed them to Total, however when we contacted them two weeks later they apparently hadn’t received them so had to resend. Got no redress for the poor construction, actually filled in the various holes ourselves, but did eventually get a £10 refund for the damaged edge boards! As we are both in our 70s, the shed will probably last long enough for our needs as long as we keep an eye on regular maintenance, but overall we are disappointed with our Total Sheds experience and are unable to recommend them.

6 de julio de 2021
Valorada con 1 estrellas sobre 5

Zero aftersales service

Zero aftersales service. They do not respond to emails, well actually, they did respond to the very first asking for photos which I sent them by return. Thereafter not heard a thing. There is a strip of lead missing off one of the windows. I just asked for a metre of lead so that I could fix it myself - no response. Also, 5 out of 6 hinges are broken - no response! I am happy to do the repairs myself but they have not replied since Feb/March 2021.

29 de junio de 2021
Valorada con 1 estrellas sobre 5

Will do anything to avoid fixing the problem!!

Avoid this company like the plague! We had our shed fitted last July and were initially happy with it however it got to September and the roof started leaking so they came out to fix it by re-felting the roof. It was at this point I noticed the roof was bowed allowing a puddle to gather however I was reassured it was fine as it had been re-felted. January came and surprise surprise the roof was leaking again so I specifically said the roof was bowed and needed to be replaced however they came and said they had been instructed to re-felt and not replace the roof. Here we are less than a year later and it is leaking again and when contacted I’m told that I’m out of warranty and I should have informed them during the warranty period which I had done…twice. They are now demanding £350 to replace the roof which quite frankly is disgusting seeing as we paid over £1000 for it!

29 de junio de 2021
Valorada con 1 estrellas sobre 5

Customer service is really poor

Customer service is really poor. I had a few questions about their summer sheds, the person I spoke to knew very very little about the product (pressure treated? "I think it says so on the website". Is there a roof truss on the 12 x 10 model? "don't know"). Only helpful point was the 10% offer which he mentioned, but which was pointless after the prices increased by £300 a few hours later (he failed to mention that). When I called the next morning to ask why the price had gone up and why he failed to mentioned this just hours earlier, the answer was "we don't know anything about the prices".

I would recommend buying from a company that knows their own products a little better

26 de junio de 2021
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Respuesta de Total Sheds

hi there

we have checked and there is no record of a purchase from yourself. All our staff are trained in the product we sell. it seems that as this isn't a customer we can only assume it is a competitor. Clearly from your statement there is no purchases made.

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