Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Ver más
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Consulta las opiniones de los clientes
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Ver más
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Ver más
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Ver más
Información sobre la empresa
- Tienda de azulejos y baldosas
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de pisos
- Tienda para la reforma del hogar
Sobre Total Tiles
Escrito por la empresa
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Información de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 28% de las opiniones negativas
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I expect a reply suggesting I'm unreasonable + somehow at fault. Implying doing their utmost to respond, expressing deep sorrow, but ultimately offering nothing in compensation for their behaviour.
09/05/25.
To avoid an extortionate quote for returning tiles via courier, I made a 250 mile, 5 hour round trip to return tiles personally to the Ipswich store. Tiles checked and processed, I expected the process to be straightforward, but was informed that a refund could not be given in the store and that I would have to wait up to 14 days, though was told that it usually takes 5-7 days.
I raised a query via chat on 16/05/25 regarding the order return and a spurious excuse given for trying to pay me less than a full refund. They agreed to correct the mistake they had made trying to short change me and I was rightly promised that I would be fully refunded my £282.62. Processing their initial iffy bid of £272.65 as soon as possible with a guarantee to complete the unwarranted deficit of £9.97 within 14 days.
After 17 days the £9.97 had not been returned. I raised an official complaint and expected a response within 48 hours. With no response on day 3 I contacted them again.
I stated that it appears to me that as soon as enquiries about a refund or replacement were made I have had to endure an inexcusable and derisive attitude that I was now very tired of.
With a mission statement that quotes, "helpful people and effortless, inspirational e-commerce." I expected more.
06/06/25 - Now 28 days after returning the tiles I am still waiting to be fully reimbursed.
Why would any store treat customers this way?
9 de mayo de 2025
Opinión espontánea
Fast safe delivery of my order of tiles
3 de junio de 2025
Respuesta de Total Tiles
Good Morning,
Thank you for sharing your positive experience with us. We're pleased to hear that your tile order was delivered quickly and safely. Thank you for choosing Tile Superstore.
Kind regards
Lisa
Excellent customer service and support
1 de junio de 2025
Respuesta de Total Tiles
Good Morning,
It's great to hear that you had a positive experience with our customer service and support. We appreciate your feedback. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Product was much cheaper than all other…
Product was much cheaper than all other supplier's found . Next delivery excellent service 👏
2 de junio de 2025
Respuesta de Total Tiles
Good Afternoon,
We appreciate you taking the time to share your positive experience. It's great to hear that you are happy with our prices and that our delivery service met your expectations. Thank you for choosing Tile Superstore, we hope to see you shop with us again in the future.
Kind regards
Lisa
Excellent tiles and delivery
2 de junio de 2025
Respuesta de Total Tiles
Good Afternoon,
Thank you for your positive feedback. We're happy to hear that you are pleased with your tiles and delivery service, we wish you well with your project.
Kind regards
Lisa
Arrived on time
Arrived on time, as described, all fitted and they look good. Very pleased.
3 de junio de 2025
Opinión espontánea
Respuesta de Total Tiles
Good Afternoon,
Thank you for your review. It's great to hear that your order arrived promptly and matched the description. We're glad your installation went well. We hope to see you shop with us again in the future.
Kind regards
Lisa
Fantastic customer service
Fantastic customer service . Really fast delivery, and a top quality product . Would highly recommend with very competitive prices
2 de junio de 2025
Respuesta de Total Tiles
Good Afternoon,
We're happy to hear that you had a positive experience and it's great to know that you received fast delivery and you were happy with your purchase and our prices. We appreciate your recommendation and wish you well with your project.
Kind regards
Lisa
Not good enough
It wasn't how I except from the first connection because I was a little bit concerned when I see the tile.
24 de mayo de 2025
Respuesta de Total Tiles
Good Morning,
Thanks for your feedback. We are sorry to hear your choice of tile was not to your liking. We hope you find the right one for your project soon.
Kind regards
Lisa
Respuesta de Total Tiles
Good Morning,
Thank you for choosing Tile Superstore again. We're glad you are happy with your purchase and appreciate your positive feedback on our P&P. We hope your project runs smoothly.
Kind regards
Lisa
Great service and quick delivery
21 de mayo de 2025
Respuesta de Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that you received great service and quick delivery. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Great product
Great product, and quick delivery. Only downside was the delivery charge.
19 de mayo de 2025
Respuesta de Total Tiles
Good Afternoon,
We appreciate your feedback and are glad you like the product and delivery speed. We wish you well with your project.
Kind regards
Lisa
Helpful friendly staff
Helpful friendly staff who advised on my order and quickly dealt with the repayment of my over order
20 de mayo de 2025
Respuesta de Total Tiles
Good Afternoon,
We appreciate your positive feedback. We're happy to hear that our staff were helpful and quickly resolved the over-order repayment for you. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Straight forward purchase
24 de mayo de 2025
Respuesta de Total Tiles
Good Afternoon,
Thank you for your review. We're glad you found the ordering process straight forward. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
VerGreat range helpful on the phone
Very helpful on the phone, Tiles arrived undamaged, good price.
25 de mayo de 2025
Respuesta de Total Tiles
Good Morning,
Thank you for your feedback. We're happy to hear that our phone support was helpful and that your tiles arrived in good condition at a good price. We wish you well with your project and hope to see you again in the future.
Kind regards
Lisa
Respuesta de Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that your experience was fast and efficient. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
The staff are very curteous and eager…
The staff are very curteous and eager to help!
20 de mayo de 2025
Respuesta de Total Tiles
Good Afternoon,
We appreciate your kind review. We're glad to hear our staff were able to assist you with your purchase. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Cheap rubbish
Tiles where 5mm short and apparently there rectified in advertising,also very cheap quality porcelain tiles at the going price . customer service didn't compensate ,,also very difficult to clean,
Also the sticking slurry was didn't stick very well
16 de mayo de 2025
Opinión espontánea
Respuesta de Total Tiles
Good Evening,
We appreciate you bringing these issues to our attention. We're sorry the tiles were not the correct size and the quality wasn't satisfactory. We'll review our product descriptions and adhesive performance.
Please do feel free to get in touch with our customer service team so we can try and resolve this issue for you further on 01473805959.
Kind Regards
Samantha
Helpful staff
Helpful staff, when I thought I had missed my delivery give a call and the gentleman on the phone traced it within minutes.
Pleased with the tiles quality and price
12 de mayo de 2025
Respuesta de Total Tiles
Good Morning,
We're happy to hear that our staff were helpful in tracing your delivery. We're also glad you're pleased with the quality and price of the tiles. Thank you for your positive feedback.
Kind regards
Lisa
Respuesta de Total Tiles
Good Morning,
We're happy to hear that ordering was easy and delivery was fast. Thank you for choosing Tile Superstore, we look forward to seeing you shop with us again in the future.
Kind regards
Lisa
Yeah very happy with tiles
Yeah very happy with tiles , service and Delivery
Just got to get them on walls now
17 de mayo de 2025
Respuesta de Total Tiles
Good Morning,
We're thrilled to hear you're happy with the tiles, service, and delivery. We wish you the best with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
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