Tottenham Hotspur Opiniones 

Awful, my husband was bought a shirt as a leaving present and given it on his last day. It did not fit so I contacted the shop to see if they would exchange for a bigger size. I sent photos of it showing all original tags and labels. For a response just basically quoting the terms and conditions stating they would not exchange and to read their terms and conditions, yes big help! Under normal circumstances I would agree that items should be returned within 30 days but this was a gift a lot of people donated to and this was something my husband had no knowledge of until they presented it to him. I find the response condescending and unhelpful, I feel sorry for those who donated and it will now just sit in a cupboard. Absolute terrible customer service and I should know, I am a senior customer service manager.
And I have just had the response as below for the third time. Please buy merchandise from another venue, do not buy direct. Most other venues would not have reacted like this after reading why the item was a late return in the first place. And they have just lied, the item was not personalised!!!!!!! Support any other retailer bar the Spurs shop!!!!

Recently been charged twice for tickets in error, have written 2 emails following conversations with the ticket office to get resolved, still no reply. Called again and can be given no information. The gentleman I spoke with I’m not sure has ever worked in customer service, was unhelpful, could barely string a sentence together. Still no help or resolution or time expectation. Pathetic service , this is like the Timo Werner of customer service !!!!

Attended the Tottenham ground for the NFL game on 6 October. The concession stands ran out of food at half-time and hundreds of us could get nothing. What a shambles - disorganised and lacking in leadership. They must have known it was going to be packed. Awful, awful experience. It cost me hundreds of pounds to take my son and it was a disgrace.

9 October and I've had an email from Tottenham saying that the issue was one of a gas cut on level 5 that stopped them cooking food. However, that was just not the case. Staff were cooking the food that was there - it was the fact that there was no food. Also I went to the lower level and the story was the same - proving once again that this email is a fiction! Neil Baldwin contact centre manager who sent the email - you should be ashamed of yourself!

As per usual, Brighton game another embarrassing game , we was in control but as usual, they can't defend for there lives, an embarrassing performance again, just like last year, they will come away empty handed, just like last season, I'll be very surprised if they make Europe, a game is of 2 x halves, a shame spurs can only manage 1 half , there performance was a disgrace, just like last season, they can't put games to bed, being a spurs supporter is a very embarrassing moment nowadays, we need to get rid of levi, he's been great in the past, we need investment, and players that know how to win games, very embarrassing as usual

Took my grandchildren to the skywalk and edge, booked as a Christmas present the staff were very efficient. At the fittingof the harness my grandson was feeling sick ,the staff then changed from efficient to brilliant and kind, they were caring and sympathetic providing water tissues and sick bags. They then re booked us to another date.
Part two
Came back 3 days later to try again this time no fitness problems the experience was worth every penny spent and a whole lot more, absolutely fantastic views and a thrilling two hours. Staff at all times very friendly and extremely safety conscious.
A must do on anybodys bucket list.

I emigrated to Australia 8 years ago, so I have to buy my Spurs stuff online, and never had any issues with the quality of the goods or the speed of delivery.

Terrible to get to, staff were dis-interested & rude, not enough toilets. Asked a member of staff how to exit the stadium & they shrugged their shoulders & said “dunno”. What if there was an emergency?!
Missed last part of concert as needed to make sure we could get home.

The customer service from the club's complaints team is appalling and I will be taking it social media

Bought 2 sets of pjamas for my kids, quick delivery no dramas. Clothes are usually good quality from Spurs.

Online.
Everything online is utterly rubbish !
Shop, website, apps constant freezing
I’ve tried to spend some money with the club.
Given up

Don't care about shop or stadium 26 years I been supporting this shi't team every year half team missing and lose 4-0 to Newcastle I am sick off it not one bit off respect for fans not at all put ticket price up to just watch a team that don't care I have had enough shi't

The customer services staff at the store are great but the store security are absolutely terrible and very ego bullish minded. The female security staff who was standing by the exit requested to see my receipt for a pin badge I bought just as I was leaving the store. When I told her I haven’t got it then she asked me to go back to the tills and get one otherwise I couldn’t leave the store which was such a ridiculous threat to say. The alarm didn’t go off and she even saw me purchase the item so what was the problem? I challenged on this and also the false claim she saying every store has this policy that you had to show your receipt before you leave the store. When I argued my case she said ‘don’t be offended I’m only doing my job’. That’s the typical excuses they will use when they know they are in the wrong. Even the staff at the tills knew she was wrong. They need to sort out a more sensible way of security and not randomly picking on someone who look the part and telling them they can’t leave the store until you show a receipt for your purchased item. Of course customers will get angry. Sort it out Daniel Levy and don’t treat customers like criminals!

Bought a smart watch from their online store for a Tottenham fan… it cost £80 and it said it had a two year warranty. After 10 months it started to Malfunction.
I contacted Tottenham online and firstly received a email back from a person called Arjun saying…
“Can you tell me where it says you have a warranty? “ Not the reply I was expecting!!!
I replied showing the statement from the website which said it came with a two year manufacturers warranty.
I was then told I needed to contact the manufacturer as Tottenham do not give a guarantee with anything.
I thought the first 12 months it was covered by the seller then after 12 months it’s down to the manufacturer but Tottenham don’t care.
I would never buy anything from them again. I think their customer service is poor ….

Went on the Skywalk at Tottenham as part of my 50th Birthday celebrations, we can throughly recommend it , stunning views when at the top and on the ascent.

Jason our guide was truly brilliant , funny knowledgeable and above all caring, some of our group were understandably a bit nervous, but Jason was that calming influence and patient with it .

We definitely recommend it

We went for a stadium tour in December 2023, which was really enjoyable. We then went to the Spurs shop. We bought 2 expensive items; a jumper and a mug - amongst other expensive items. We found a hole in the jumper before my partner even had chance to wear it and the mugs Spurs emblem started to peel off after a few weeks. I tried to repair it myself but couldn't. I wasn't going to complain because I thought what's the point but I feel I need to make other customers aware that the price of the items in that very expensive shop doesn't reflect the poor quality. Very disappointed 😞

Quick delivery good quality product from the online Spurs Store

We came for a stadium tour, we were running a few minutes late as we have a new-born that decided to feed a bad time, but they booked us on the next one shortly after no problem.
I just wanted to come on and say the staff were absolutely excellent. From when we arrived, to the moment we left, every single member of staff were outstanding, especially around the tours and the F1 drive experience. And we spoke to a lot, inc Chirpy. They honestly made our day and my eldest son’s birthday. Thank you

Recently did a legends stadium tour with Martin Chivers. What a day we had. John Jackson accompanied us as we were shown around this magnificent stadium. He was knowledgable and interesting. Mr Chivers has been my husband Allen’s hero since the early 1970s alongside Pat Jennings. He was like a child in a sweetshop. There were so many interesting stories that Martin told about his life at Tottenham. He answered many questions and signed photos and posed for photos. The tour was excellent. Walking in the footsteps of your hero’s. What more could you ask for. Thank you John for your kindness and sharing your knowledge. Thank you Mr Chivers sir for your company and sharing your treasured memories. We will be back

Beautiful stadium
Awful experience in the Away side though. Grim small area. Food was awful and cold. Do Tottenham not understand that Away supporters also have money to spend there. Will not bother again.