toucanBox Opiniones 

4343
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

My * loves Toucan box, I've been a subcriber for quite some time. My eldist used to look forward to receiving their monthly box as well until they became a teenager. Sad to read from an email sent fro... Ver más

Valorada con 5 estrellas sobre 5

Their customer service is spot on and the boxes have been fantastic fun for our five year old. The build activities and accompany magazine are great and we've all loved doing them together as a fam... Ver más

Valorada con 5 estrellas sobre 5

We've had Toucan Box delivered for two years now and my son continues to love the crafts. He regularly asks "do we have a new Toucan Box?" The crafts are age appropriate and creative. I definitely rec... Ver más

Valorada con 5 estrellas sobre 5

These boxes have been exceptional for our 3 and 6 year olds. I've been subscribing for 2 or 3 years and every box is different with nothing repeated for the whole time. They've led the children to go... Ver más

Información sobre la empresa

  1. Artes manuales

Escrito por la empresa

A flexible subscription encouraging crafting, creativity and learning in children aged 3-8


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

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Valorada con 5 estrellas sobre 5

Only great things!

The boxes are awesome, my kid really loves them and they are also a good way to bond. We are both waiting every month for the box to arrive :)

Apart of the great content and crafts, the CS team is always super helpful and super responsive.

Keep up the great work :)

1 de noviembre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

Valorada con 4 estrellas sobre 5

I would 100% recommend Toucan to friends and family.

The content of the boxes has on the whole been brilliant. However, there have been quite a few activities that have repeated 3-4 times since we started the subscription, which is frustrating. Also, the latest accompanying magazine had a competition in it with an external advertiser which closed some years ago. I am extremely impressed with Toucan's efforts to minimise their impact on the environment - with the magazine and the packaging being recyclable/reusable, that is super. Also the packaging inside is I think probably as minimal as they can make it without compromising things. I have to say that I have just cancelled our subscription, but that's because we were getting too many repeats, and we also have saved up a backlog of the projects. We may rejoin in the future because we love every project we try. I would 100% recommend Toucan to friends and family.

11 de noviembre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Awaiting this months box

I have ordered these boxes for over two years for my great granddaughter who is now becoming too old for them. They have given enormous pleasure and encouraged learning and imaginative thinking.
I recommend ordering them for any lucky child.

1 de noviembre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

Valorada con 5 estrellas sobre 5

An excellent company - great craft ideas

We bought a year's subscription for our 5 year old grandson and he has loved receiving the packs every month. The craft ideas are fun and achievable and allow him to be relatively independent as everything is provided. We would highly recommend toucanBox as a company, they have been efficient and helpful.

28 de octubre de 2024
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Valorada con 5 estrellas sobre 5

Excellent arts and crafts

Excellent arts and crafts. Really fun for the kids. Very imaginative - helped the kids to create funny pieces of art.

28 de octubre de 2024
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Thanks for sharing your experience with us!

Valorada con 5 estrellas sobre 5

The Support Team was very kind and…

The Support Team was very kind and helped me with technical issues.
Finally the first Box arrived and my daughter loves it. The magazine is so nice too!

24 de octubre de 2024
Opinión espontánea
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Valorada con 1 estrellas sobre 5

DO NOT SUBSCRIBE!!!

DO NOT SUBSCRIBE!!!

I have subscribed in June and paid in full, received the first box and for 4 months I have not received a single box!! If you want your child to be left without a crafts box and want to be paying for a service you will not receive then go ahead and subscribe..We are in the middle of a cost of living crisis, I work long hours and 2 jobs, wanted a little treat and activity for my daughter and what happens? An incompetent company with no customer service whatsoever steals your hard earned money and does not respond to messages..I am very frustrated and disappointed!!! DO NOT SUBSCRIBE!! they did not even have the decency to contact me back! I need my money back ASAP!!

Edit: Now they have replied back and told me the boxes have been going to a complete different address, how does this happen if both my shipping and billing address was the same? Guys your date is not safe with this company, I request a refund asap and do not want your products!!!! DATA BREACH!!!!

23 de octubre de 2024
Opinión espontánea
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Respuesta de toucanBox

We are sorry to hear about your experience. We have sent you an email to resolve the issue.

Update: We send boxes to the address provided during account sign-up. Therefore, it is important to keep your account information up-to-date to ensure smooth deliveries. In any case, we have processed the refund for the boxes you claimed were not received.

Valorada con 5 estrellas sobre 5

Klasse Produkt

Wenn die Kleinen es lieben zu basteln, jedoch die eigene Kreativität begrenzt ist, so ist dieses Produkt ideal und sorgt Monat für Monat für gut durchdachten Bastelspaß.

22 de octubre de 2024
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Great fun!

The boxes have been a favourite in our household. The kids were always looking forward to receiving them.

18 de octubre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Love toucan box

Great craft projects that make for excellent family quality time.

17 de octubre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

Valorada con 2 estrellas sobre 5

Customer service ignore messages - which makes it impossible to cancel

I used to love ToucanBox. The crafts are lovely, and really well put together, and my daughter always has a lot of fun working on them.
However - and this is a very big however - they treat customers abysmally. Repeatedly over the last year, they've sent us crafts we've already had - often not that long ago. This is disappointing, and also a huge waste of my money. When I tried to contact their customer-service people - twice: once via WhatsApp and once via email - they ignored me completely.
Given that the only way to cancel your subscription is by contacting customer service, this does not bode well: are they going to keep ignoring my messages and taking my money?

Edited to add: six hours after ToucanBox added the response below, they still have not sent me an email to resolve the issue. Apparently they just want to *look* like they're responding to customers, without actually doing it. AVOID, AVOID, AVOID.

Edited again to add: a couple of hours after my previous edit, they did indeed email me, and offered me a full refund. I've reinstated the second star as a result, but it shouldn't really take a review on Trustpilot to make this happen.

25 de septiembre de 2024
Opinión espontánea
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Respuesta de toucanBox

We are sorry to hear about your experience. We have sent you an email to resolve the issue.

Valorada con 5 estrellas sobre 5

Now using Toucan box on our second child

I've been using Toucanbox since 2017; our first child absolutely loved the activites. It was great, as parents working outside the home, to just have everything there. To be able to sit down and spend that time together on the activies was just brilliant. Our son loved them too and really got stuck in. The activities are a great mix of everything. You may think "well I have all those bits at home" - yes, you do, but it's different when it's all there for you and you can just all sit down together and do it.

Now we have moved on to getting the box for our younger child and we are really looking forward to all sharing this together again

2 de octubre de 2024
Opinión espontánea
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Thanks for sharing your experience with us!

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