I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Ver más
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Consulta las opiniones de los clientes
Ari was honestly brilliant, the treatment I received today was a luxury manicure and pedicure with both gel. Ari is very formal through out the whole process, offered a truly amazing service. A... Ver más
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Townhouse have become my trusted go-to for a high quality polish pedicure that lasts. My recent experience with Zaina at Townhouse Jubilee Place was fantastic - she was really attentive, the pedicure... Ver más
La empresa ha respondido
Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend... Ver más
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Información sobre la empresa
Escrito por la empresa
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Información de contacto
Reino Unido
- townhouse.co.uk
4,1
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
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Nai and Catherine were absolutely…
Nai and Catherine were absolutely lovely. Did an amazing job. Both very friendly.
10 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Alannah is great
Alannah was great, friendly and very gentle! She did a perfect job with my toes ✨💕
10 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Amazing service
Amazing service! Wonderfully relaxing and informative throughout the whole process. Catherine and Cherrie were very gentle and a joy to chat to. The massage at the end was absolutely perfect. Will have to come back in the summer and try out the extra shiny chrome gels!
10 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Lovely experience at Townhouse with…
Lovely experience at Townhouse with Neha!
9 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Completely unreliable
This place is completely unreliable. I made an appointment weeks in advance to get a mani-pedi for my wedding, which they cancelled with 3 hours notice. This has left me with less than 24 hours to find a new nail technician which has been a lot of unnecessary stress in the lead up to my wedding. There is no way to contact a real person, you can’t phone the branch and the WhatsApp service only gives generic, unhelpful responses.
9 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Brielle, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we are unable to locate your details on our system. Please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hopefully find a resolution for you. Love, Team T x
Alannah was amazing
Alannah was amazing! Very clean, neat, beautiful pedicure! Thank you!
9 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Mekeda was lovely
Mekeda was lovely, wonderful conversation and beautiful results :)
9 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Gel manicure
I had a gel manicure on March 25, but unfortunately the quality didn’t hold up. Within a few days, the gel started lifting on my thumbnail, and before Easter it had come off around several other nails as well.
I take care of my hands and don’t use harsh soaps or anything that would cause this, so I was quite disappointed with how quickly it deteriorated. I expected it to last much longer.
25 de marzo de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Hanna, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we are unable to locate your details on our system. Please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hopefully find a resolution for you. Love, Team T x
First experience in townhouse
This was my first experience in townhouse. I had yuliia as my nail tech and I couldn’t have asked for a more attentive, patient and meticulous nail tech. There was no rush, she did everything I asked for and made sure I was happy with everything before she finished. Her detail was immaculate. I would recommend the shop and yuliia! Thank you!
7 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Violet, thank you so much for your wonderful review! We’re delighted to hear that your first visit to Townhouse was such a positive one, and that Yuliia took such great care of you. We really appreciate your recommendation and will be sure to pass on your kind words to her. We look forward to welcoming you back again soon! Love, Team T x
Yullia was amazing!!
Yullia was amazing!!! She was so considerate and paid so much attention to detail to ensure my nails were perfect. Can’t recommend her enough for both manicures and pedicures!
6 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Danah, thank you so much for your lovely review! We’re thrilled to hear that Yullia took such great care of you and paid so much attention to detail to ensure your nails were perfect. We really appreciate your recommendation and will be sure to pass on your kind words to her — she’ll be so happy to hear this. Love, Team T x
Both girls were not helpful
Both girls were not helpful, and not careful when cutting cuticles etc. They were not knowledgeable in their practice. Service was not good.
Would not go back.
4 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Deborah, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we do not have your details our system, please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
Selin was wonderful
Selin was wonderful, a joy to speak to, super knowledable and made me feel
At home
10/10 experience.
4 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi James. Thank you so much for your lovely review! We’re delighted to hear that Selin made you feel so comfortable and at home, and that you had a 10/10 experience with us. We’ll be sure to pass on your kind words to her — she’ll be thrilled to hear this. Love, Team T x
I came for my birthday with my Mum for…
I came for my birthday with my Mum for a luxury pedicure we had a wonderful treatment, would highly recommend!
3 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Becca, thank you so much for your review. We’re so pleased to hear you and your mum enjoyed your Luxury Pedicure with us. It means a lot to know you both had a wonderful experience, and we really appreciate your recommendation. We look forward to welcoming you back to Townhouse again soon! Love, Team T x
Loved my pamper with Nai
Loved my pamper with Nai. Beautiful toes now. Will definitely be back xx
3 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Sam, Thank you so much for your lovely review! We’re so glad to hear you enjoyed your pamper with Nai and that you’re loving your beautiful toes. We hope to see you again soon! Love, Team T x
Amazing pedicure- Nai was wonderful and…
Amazing pedicure- Nai was wonderful and so gentle!
2 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Amber, thank you for your lovely review. We hope to see you again soon. Love, Team T x
Booking CWH25471
Booking CWH25471: Terrible experience in absolutely empty salon. Arrived 10mins late for a naked mani & pedi (having made it to Canary Wharf specifically for appointment that day). Team declined to take me on saying that they can’t do a simple manicure in remaking 40mins as have another customer booked. Not to mention they have taken £90 as pre-booking from me. Don’t recommend, will never go again. Disappointed
1 de abril de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Oxana. Thank you so much for providing feedback. After communication from our Customer Care team, we hope this has resulted in a positive resolution. Love, Team T x
Great day not expected Tomas great but…
Great day not expected Tomas great but a fantastic Tuesday staff amazing regulars made it my night after a really bd few months
31 de marzo de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Charlie, thank you for your review. We hope to see you again soon. Love, Team T x
Flawless Nails Every Time
I’ve been going to Yuliia at Townhouse Fitzrovia for my nails, and I honestly wouldn’t go to anyone else. She is absolutely the best, so attentive, professional, and incredibly skilled at what she does. Every appointment feels relaxed and thorough, and she really takes the time to make sure everything is perfect.
Highly recommend Yuliia if you’re looking for consistently beautiful nails and a top-tier experience! Thanks, Townhouse!
31 de marzo de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Ellie, thank you so much for your kind review. We are so pleased to see Yuliia has provided an excellent experience for you, this will be passed onto her. We cannot wait to see you again! Love, Team T x
I was a loyal townhouse customer for 2+…
I was a loyal townhouse customer for 2+ years - last week, they cancelled my nail appointment with 2 hours notice (I did not see the text message or email). I had booked this appointment very far in advance as I was going away the next day, and had arranged childcare for the time. I got to the salon and they told me they had cancelled the appointment 2 hours before, so I contacted customer service expecting some form of compensation for this but all the said was ‘we emailed you’. I have been going to townhouse every 3 weeks since 2024 so I thought as a valued customer they would do something but the responses I got were just shocking. I’ll never go back as loyalty means nothing! I won’t be back.
19 de marzo de 2026
Opinión espontánea
Respuesta de Townhouse
Hi Ailbhe, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we do not have your details our system, please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
Respuesta de Townhouse
Hi Dana, thank you for your lovely review. We hope to see you again soon. Love, Team T x
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