ToysCentral New Zealand Opiniones 

199
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Ver más

Valorada con 1 estrellas sobre 5

Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Ver más

Valorada con 5 estrellas sobre 5

Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.

Valorada con 5 estrellas sobre 5

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 81% de las opiniones negativas

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3,9

Todas las opiniones

(199)

63 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Skoda

The package came from the US and arrive almost at the agreed timeframae

9 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAMMERS, LIARS, THIEVES. 0 Stars

0 Stars. This site is a scam. They are NOT a NZ company, nor do they have an office in NZ. The NZ address on their website is fake.
When I received the shipping details, I realised it was coming from the US and it wasn't going to make it to NZ on time. So I cancelled the order. They told me it had already shipped and I should reject the parcel when it gets delivered. The courier delivered when noone was home, so we were unable to reject. Toys Central now telling me that I need to return to US, AT MY COST, to be able to get a refund.
This is a clear breach of the Fair Trading Act 1986, but I guess if you aren’t a NZ business, you don't care.
They have offered me refund of 25% and I can keep the product. I don't want the product. I had to purchase something else. The ONLY reason I purchased from this company is because it misled me into believing they were based in NZ.

4 de agosto de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Fionna,

We're sorry for the inconvenience caused by the delay. We understand that you are dissatisfied with the services provided to you and assure you that corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
ToysCentral

Valorada con 1 estrellas sobre 5

The listed Bakugan products are set at…

The listed Bakugan products are set at an insane price! You can get the same ones at farmers for $15-$22.99😤 instead ToysCentral sells for $84.99 - $190 . I dont understand, i would love to purchase a few from here too but only if the price was reviewed…

20 de agosto de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Dear Customer,

Thank you for your review.

We've reviewed our records and couldn’t find a corresponding order associated with the provided details. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
ToysCentral

Valorada con 1 estrellas sobre 5

0800627019 number disconnects and don't…

0800627019 number disconnects and don't respond to emails. Feels like we've ben suckered out of $120

4 de agosto de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Bill,

Thank you for bringing this to our attention. We are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards,
ToysCentral

Valorada con 2 estrellas sobre 5

Information on pick up and delivery

Information on pick up and delivery
Was greatly appreciated, I could follow purchase all through transit.
Was very happy with product ordered.

13 de agosto de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Brent,

Thank you for your valuable feedback. It’s great to hear you’re happy with your purchase. We're thrilled you enjoyed the product and had a smooth delivery experience.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

We appreciate your understanding and patience.

Regards,
ToysCentral

Valorada con 1 estrellas sobre 5

Scam operation - no money no product

Placed an order on their NZ website believing it to be in the country, a week after no contact I messaged to ask where the order was and if it hadn't been sent to cancel as it was required that week. They responded saying it was being dispatched and not to cancel it, then sent me an email the following day saying it had been dispatched even after I had asked it to be cancelled, with a 14 day delivery notice and a link to a tracking number that just seems to be the same details but never leaving the origin country. Lost money on this one

15 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered Spideys friend Green Goblin

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition.
Great tracking and updates on where package was during its journey.
Loved shopping with this company.

5 de agosto de 2025
Opinión espontánea

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