ToysCentral New Zealand Opiniones 

199
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Ver más

Valorada con 1 estrellas sobre 5

Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Ver más

Valorada con 5 estrellas sobre 5

Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.

Valorada con 5 estrellas sobre 5

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Ver más


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 81% de las opiniones negativas

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3,9

Todas las opiniones

(199)

63 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Stem science kit

My grandson is delighted with this science kit. It arrived exactly on time and is everything it purports to be. He and I couldn't be more pleased. Thank you so much.

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick response

Quick response. We ordered from a competitor on same day another stem set and it is still not in transit.

15 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Game Ordered

Game that I wanted was only available from Toys Central NZ
There were plenty of knock off copies on other sites.
Only Toys Central NZ guaranteed the genuine product.

20 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product

Great product - my son loved it, it arrived in excellent condition and does what it promised to do
The order was reasonably timely in arriving - but it wasn't clear on ordering that the product required shipping from the US, which meant it didn't arrive in time for his actual birthday, which he was very disappointed about. A recommendation therefore is that the website provides clear delivery timeframes

3 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid This Company – Poor Quality & No Customer Service

NZ-TC#P203189135

I ordered two wooden swings from ToysCentral NZ and both arrived damaged—not due to shipping, but because of poor manufacturing. The quality is extremely disappointing, especially considering the price paid.
I have tried multiple times to contact their customer service through phone, email, and their online forms, but I have received no response. It’s incredibly frustrating to be ignored when you’re trying to resolve an issue with a faulty product.
I would not recommend buying from this company. If something goes wrong with your order, don’t expect any help from them. I’m still trying to get a refund, but based on my experience so far, I’m not holding my breath. We will not be purchasing from this company again

29 de enero de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Emma,

We sincerely apologize for the inconvenience caused by receiving a damaged product. We understand your frustration regarding the lack of response to your emails and the issues with the provided phone number. Please be assured that we are reviewing the situation and taking corrective measures to prevent this from happening in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
ToysCentral

Valorada con 1 estrellas sobre 5

Suspected scam website toys central

NZ-TC#P862450880
No communication regarding missing order, phone number is not answered and call disconnected after one ring, offices at Auckland address appears to be fabricated. I believe this to be a scam website. Be more careful with your money than I was with mine.
Update: 4th of March
So shorty after posting this review we did receive some communication. After some investigation they discovered it had been posted to the wrong address. As the seller was in error they agreed to resend the package to the correct address and should we be inclined to update our experience on this website. Well, it's been over a month and we are yet to receive our package or a refund. I can only conclude we are being held to ransom. I shall not be black mailed. Be more careful with your money than I was with mine.

29 de enero de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Chris,

We sincerely apologize for the inconvenience caused to you. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
ToysCentral

Valorada con 1 estrellas sobre 5

TC#P392427778

Very poor communication. I have tried repeatedly to contact this company regarding an order placed on 12th January. They have not responded to 3 emails and the phone number provided on their website is never answered. The tracking number sent to me saying my order had been dispatched via DHL does not work and DHL have no record of any shipment for me. I appear to have lost a considerably amount of money! 🤐

12 de enero de 2025
Opinión espontánea
Logotipo de ToysCentral New Zealand

Respuesta de ToysCentral New Zealand

Hi Annie,

We sincerely apologize for the inconvenience caused by the delay in your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
ToysCentral

Valorada con 5 estrellas sobre 5

Loved it, thank you!

Order took a while but I thought it was shipping from within my home country, not overseas, so that was a very reasonable time frame. I bought the Gwent set with all cards, including the dlc cards, the box, the map, and the play mat for my brother and he absolutely loves it! Thank you!

23 de enero de 2025
Opinión espontánea

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