traceup.com Opiniones 

This doesn’t work!! I recorded a game and I got an email saying that my game was lost due to an issue with the camera!! Customer Service is just a bot and never resolve anything. A waste of money!! It’s very hard to contact somebody to solve the problem

Can’t cancel your subscription without losing previous games. Only defer it. But they don’t warn you when it’s due to restart and they just charge you. Then they don’t respond at all to customer service emails.

Customer support is absolutely horrible. They gave me a free camera and subscription. But then cancelled the subscription and the camera was rendered useless. I tried to get another account and use the camera I had and after 3 days of going back around and upside down w customer support I told them I want to just return it and that was a nightmare. Stay away from this company

The lowest I can go is only one star. Do not sign up. It is one of the worst customer services on the planet. They do not have live agents. Everything is Not done by a agent that emails you. No on boarding training. Absolutely terrible all around.

Beautiful camera and tripod, but the software is too glitchy and too sophisticated for its own good. Once I solved one problem (camera activation), another popped up...and they refuse to do phone customer service, so am sending it back, going with something a bit dumber but simpler, XBot, we'll see how that goes...

⭐ 1/5 — Misleading Subscription Requirements

I’m extremely disappointed with my experience with the Trace camera and its subscription requirements.

When I purchased the camera and signed up for the service, I was not clearly informed that I would be unable to download full games unless I had six additional paid Pro subscriptions associated with the team. That is a major limitation that should have been clearly disclosed before I spent money on the camera and service.

Being able to download a full game is a basic feature I reasonably expected when purchasing a camera designed to record sporting events. Finding out afterward that access to my own full-game recordings depends on getting six other people to purchase paid Pro subscriptions feels misleading and unacceptable.

If this requirement had been clearly communicated upfront, it absolutely would have affected my decision to purchase the Trace camera.

Customers should not have to discover significant restrictions like this after they have already invested in the equipment and subscription. Trace needs to be much more transparent about exactly what customers can and cannot do with their recordings without additional paid subscribers.

At this point, I cannot recommend Trace to other coaches, teams, or parents based on my experience. Before purchasing, I strongly recommend that potential customers carefully investigate all subscription requirements and limitations, especially if downloading full-game footage is important to you.

Where do I begin?

First off, I've never left a negative review on any review platform. But I feel the need to warn people about this product/company (as the other reviews have).

The quality of the video is AWFUL; customer support is scammy, and the 'AI' tracking is really bad, basically non-existent.

When I bought the camera, the idea was to get the parents to sign up for a free account, and they'd be notified when the game film had been uploaded. They were notified, but not that the game film was ready; they were notified that they had to purchase a plan in order to watch the video. That was not what I was told.

Let's see. What else...
- the equipment is bulky.
- It takes hours for the game film to be ready for viewing.
- 'Live-streaming' doesn't follow play. It just shows a bunch of ants...errrr...players running around a soccer pitch.
- The platform seems like something from the early 2000s.
- I've tried to delete my account, but since I'm an equipment subscriber, I have to contact them. I've contacted Craig the AI bot three times now. He says, 'I'm going to flag this for one of our specialists. Please stay tuned.' The specialist must be on vacation or something (for the past 4 months).

This has been an absolute train wreck since I bought it. AVOID AVOID AVOID.

FYI - I recently purchased an XBotGo Falcon, and it has been awesome. There isn't AI tracking, but honestly I don't think it's necessary. It has livestreaming, which I've used, and it works well. The video quality is great. It's a ton cheaper than Veo. The app is easy to use. Haven't had to use customer support yet.

I signed up for Trace because I wanted a camera to record my son’s high school lacrosse games. What I didn’t realize was that before they would even ship the camera, they expected me to provide roster information and parent email addresses for other families on the team.

I told their representative I would ask the coach if he was comfortable sharing that information, but I was not willing to provide other parents’ contact information as a condition of receiving a product I had already paid for. I have no interest in becoming a marketing channel for Trace, nor do I think parents should be pressured into sharing other families’ information.

When I pushed back, I was told the requirement was mandatory.

After some research, I found numerous complaints online from other customers regarding customer service, subscriptions, cancellations, and refunds. That was enough for me. I requested a cancellation and refund.

To their credit, they did issue my refund promptly, which appears to be better than some of the experiences other customers have reported. However, the entire experience left a bad taste in my mouth.

Parents should read the fine print very carefully before signing up. If you’re looking for a camera to record your own child, be aware that Trace’s business model may require you to involve other families and provide roster information before you can even get started. That was a dealbreaker for me.

There are plenty of other sports camera options on the market that don’t require you to recruit your teammates before they’ll send you the equipment

Probably one of the most disorganized companies we’ve ever dealt with. If I could give it 0 stars, I would.

We had constant issues with games not uploading, and customer support was incredibly frustrating to deal with. Our subscription was set to expire today, yet this past Sunday (5/3) the app wouldn’t even let me start a recording because the payment method wasn’t updated — despite us already making it clear we were not renewing.

Now, on the final day of access, I’m simply trying to download some of my son’s highlights and getting nowhere. I opened multiple support tickets and received no response.

The biggest issue with Trace is the complete lack of real customer service. There’s no phone support, no direct communication — everything is handled through email, and there seems to be very little urgency or interest in actually resolving problems.

When our first camera stopped uploading games, we had to fight just to get a replacement. Instead of addressing the hardware issue, they repeatedly blamed our internet and came up with every excuse possible to avoid taking responsibility. Eventually it became obvious the issue was their equipment all along.

What makes this even more disappointing is that we weren’t just casual users — we had a full team subscription with premium memberships for everyone. For the amount of money spent, the level of support and reliability was honestly unacceptable.

Worst app ever. Don’t do it yall.

Absolute worst customer service. Shady business practices!

I signed up to watch and download videos for my son's high school season then put my subscription on "pause". I paused it for as long as you could and honestly forgot about it. They provide ZERO communication about the renewal and then just charge you the day is starts back up - but if you ask them to pause or cancel - they don't offer refunds. So - they don't allow you to pick when you want it to restart, they don't tell you when it is going to restart, and if you want to cancel, they don't cancel until the next month - so they ALWAYS SCREW YOU OUT OF AT LEAST ONE MONTH. Awful business.

Horrible customer service throughout the whole company. Specially that Craig guy. Told me he couldn’t find my information with given email but everybody else could. I had canceled my subscription and still charged my card $300. Currently fighting for my refund but this company makes it extremely hard to do so. I had to open a claim with my bank and now they are initiating an investigation.

Absolute worse customer service I have experienced in years! All they do is tell you what their policies and practices are. They have no interest in listening or helping solve service issues.

Stay away from Ryan and Craig - they are worthless advocates for the paying customers. By the way, Ryan and Craig are AI chat bots - Ryan confirmed this fact to me when I asked in SMS.

This company has terrible customer service. They did not respond to multiple emails, have no phone number for direct contact, and will not respond to requests posted on their own website. It's very difficult to cancel a subscription and they will continue to charge you despite your requests to cancel. Unfortunately, the frustration in trying to cancel my subscription negates the positives of their video platform. I would not work with this company again.

They continue to charge my American Express and then they argue about a refund. Then they send false info to American Express to dispute my complaint.

there is no notification for renew and they subject eveyronet o automatic renew. Ti's ridiculous

Very little valuable highlights for the money. Constant Technical issues. No heads up on annual renewal is coming. Asked customer service to cancel and reimburse. Of course they refer to 7 days cancellation policy. What a scam company!

Nightmare to cancel my account. Once our team stopped using trace and switched to superior devices, I sought to cancel my membership. The app made it impossible and help desk sucked, trying to wear me out.

My daughter's team was dissolved and they still charged my credit card $300. When I emailed them they only refunded $265 as I did not cancel with 7 days. You cannot contact them by phone.

A total SCAM.

Absolutely horrible performance and customer service. The camera system rarely identified the correct players, that's why they gave you discounts on multiple cameras to cover the same game and there is *no* online cancellation of recurring subscription options. When they rebill you there was no email notice and by the time you receive the statement from your credit card company, you are outside of their 7-day policy.