Trackpack Limited Opiniones 

112
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Back in April I sent my Jorg Gray 5600-23 to Trackpack for repair. After not hearing anything I emailed May 14th to which I received a response 5 days later saying the watch had been received and apol... Ver más

Valorada con 1 estrellas sobre 5

After ordering a ride on toy for my sons birthday in May from rideontoy4u and it not arriving, we found out this company is it’s main company’s name. Trackpack may have gone into liquidation but ride... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Cannot thank these guys enough. I ordered through amazon and the tent arrived from Trackpack. There was something missing and they solved right away. I then contacted them direct after 2 months regard... Ver más

Valorada con 5 estrellas sobre 5

We bought a scooter from them and a part of it broke after a few months, totally not their fault as its a product by a company called Globber that they import. I contacted Globber UK directly about... Ver más

Información sobre la empresa

Escrito por la empresa

We are a website specializing in products for home & garden, sports & leisure, electronics, jewellery, health & beauty and children toys.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(112)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

I ordered lots of things And they came early than expected was impressed with the packaging . Contacted customer service about a item which they sorted out quickly. Would recommend them for any purchases and good customer service

12 de octubre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 5 estrellas sobre 5

Ordered to pick up from their premises…

Ordered to pick up from their premises as I would be passing nearby. Arrived 20 mins later and explained and their person was most helpful and retrieved my order.

12 de octubre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 5 estrellas sobre 5

Happy Customer

I was a little worried about not getting an email order confirmation and then checked on here and saw some bad reviews, which worried me more, however I cannot fault them with my order. I ordered a tent which came on time and with email updates from Yodel. It was a nice little purchase for a great price. I would use this company again!

6 de octubre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 5 estrellas sobre 5

Five stars

I am giving this company a five star review because although I was deeply disappointed when the item I received from them was not the one I purchased, they have responded very quickly to my situation. I have received today the hairdryer I purchased for my daughter who is thrilled with it and I am extremely impressed by Trackpack's customer service who promptly addressed my needs in a polite and courteous manner. In the light of all this I have confidence to purchase from them again in the near future. I am now a very happy customer. Thank you Trackpack. :)

1 de octubre de 2020
Opinión espontánea
Logotipo de Trackpack Limited

Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 1 estrellas sobre 5

Not delivered and No Response from Customer Service Team

I ordered kit for a camping trip (mattress and a few smaller items). Since the delivery time was 3-5 days and we had 8 days until we were due to go I figured we would be safe ordering. It has now been 5 days and no parcel and I am concerned it will not arrive in time. Trackpack sent an email saying it had been shipped 4 days ago but when I try to track the parcel using the tracking code given, Yodel says they have not yet received the parcel. Something seems to have gone wrong. I have called Trackpack customer service twice, left messages and contact details and e mailed but had no response. Not impressed! Happy to update this review if Trackpack manage to sort the problem out in time but at the moment I would definitely not recommend this company.

22 de septiembre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for your recent feedback,I am sorry to hear you are not happy with the service received, I can confirm your order has been dispatched from our warehouse however given the huge quantity of orders along with new social distancing practices it may take slightly longer for the courier to collect and scan the parcel onto their network. I can assure you we are going everything we can to get our valued customers their orders as soon as possible. I have asked the warehouse and courier to prioritse this delivery and can confirm it will arrive with you before the weekend. Please note, the quickest way to get a response from us is via email as advised on our automated telephone system; we have a 24hour response time however we usually get back to our customers quicker than this.I can see we received correspondence from you today, we kindly ask for a little patience during this time. Thank you for understanding.

Valorada con 1 estrellas sobre 5

Worst ever experience

Ordered a Coleman Extreme cool box for an upcoming trip, unfortunately after a long wait past the date of my trip and chasing up with emails, I received completely different from what I ordered cool box. Again emails..... and eventually was offered a refund for the ammount of the price difference, or to send the item back and get full refund, which I did. Well guess what.......after another lenghty wait I received only partial refund which by the looks of it deducts the delivery cost.
This company is a joke, avoid at any cost and save yourself a hassle, would not recommend to anyone! Never again.....

14 de septiembre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for recent feedback. I am sincerely sorry that you received the incorrect item. this has been a genuine mistake in the warehouse. We often offer to refund the difference or a discount as most of our customers are happy to accept similiar alternatives. As you declined this, I can see we arranged a free return for you. I do apologise if it took slightly longer for your refund to be processed, please note as we currently enforcing new social distancing policies coupled with increased demand hence returns are taking a little longer than normal to be inspected and processed. I do apologise if you have been refunded the incorrect amount, this has been reviewed and a further refund has been processed. Sorry for any inconvenience

Valorada con 4 estrellas sobre 5

Good customer service and response

Unfortunately the product wasn't appropriately wrapped and was damaged on arrival but this could have been due to courier. I emailed Trackpack who responded very quickly offering a full refund as product was out of stock or 50% refund if we wanted to keep product. We accepted 50% refund, however on using item it leaked and was not fit for purpose. I contacted Trackpack again and they responded and issued a full refund same day.

4 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered roller skates for grandaughter

Ordered roller skates for grandaughter.
Arrived when expected although the box was a little crushed on a corner.
Grandaughter binned the box and lives the skates.

4 de septiembre de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 5 estrellas sobre 5

Very good

Very good, order shipped immediately, very well packaged and arrived on time, would definitely recommend

4 de septiembre de 2020
Opinión espontánea
Logotipo de Trackpack Limited

Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 1 estrellas sobre 5

Terrible experience

I haven’t been sent any tracking information to check on the status of my order(#1000024062) and the post has been so I can only assume it’s not coming today.
I ordered it last week and it said a 3-5 day delivery time and it’s not arrived and I needed it for a trip tomorrow.
When I tried to call them it hangs up and says to email. When I email it says it will take 48 hours to review the email which is of no use to me at all.
Let’s hope this gets a quick response and I’d gladly update the poor review. Terrible service. Avoid.

3 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can't fault them.

I placed an order for quite a few different types of camping equipment.
All arrived in good time but some plates were missing.
I contacted customer services via email and they shipped them out the very next day.
I honestly can't fault the service.
Thanks TrackPack

2 de septiembre de 2020
Opinión espontánea
Logotipo de Trackpack Limited

Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

Valorada con 5 estrellas sobre 5

I ordered a coolbox hoping for a quick…

I ordered a coolbox hoping for a quick delivery, then saw the reviews afterwards which were a bit concerning as I needed it for a deadline. I'd not had a dispatch notification after a several days so contacted customer services on email explaining I needed it by a specific date. I got a quick response, my order was chased up and I received it safe & sound a day early! Great stuff!

18 de agosto de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Many thanks for your review

Valorada con 1 estrellas sobre 5

I ordered camping chairs and they…

I ordered camping chairs and they charge £3.99 for shipping and it took 14 days to get them. This is a terrible service and would not use again! Not recommended.

15 de agosto de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Please provide your order number or full name so that we can check and respond to you.

Valorada con 5 estrellas sobre 5

Flawless

Flawless
These people were a pleasure to deal with.

14 de agosto de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Much appreciated, many thanks

Valorada con 5 estrellas sobre 5

Folding camping trolley

Delivery was a day early, nice surprise, pleased with my purchase, all worked out fine
I would recommend Trackpack.

8 de agosto de 2020
Opinión espontánea
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Respuesta de Trackpack Limited

Much appreciate the review

Valorada con 1 estrellas sobre 5

We bought a workbench but was broken…

We bought a workbench but was broken and missing pieces so the drawer can’t be made. Really disappointed. Would not risk buying from them again. I do not recommend.

8 de agosto de 2020
Opinión espontánea
Logotipo de Trackpack Limited

Respuesta de Trackpack Limited

Sorry Jo, but we can only help if we know who you are or what your order number is. If you wish to have a conversation in public, kindly provide some information regarding your order, so we can help to resolve your issue and respond. I am 100% certain that if you had contacted our customer service team about this, they would resolve your issue. We have a no quibble return or replace policy.

Valorada con 5 estrellas sobre 5

110% Happy.

110% Happy great price and i have looked around and this was the best deal will buy from Trackpack again and my fishing friends are looking to. Thanks.

7 de agosto de 2020
Opinión espontánea
Logotipo de Trackpack Limited

Respuesta de Trackpack Limited

Thank you for your review! We hope you will shop with us again :)

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