Transak Opiniones 50.907

Respuesta de Transak

19 nov 2025

Thank you for your feedback.

We’ve reviewed your recent order attempt and found that it did not meet certain internal compliance checks, which are mandatory as part of our regulatory obligations. As a result, the order was not processed and your account has been disabled in line with our policies.

Please note that these checks are confidential and we’re unable to disclose further details. However, this action does not affect your wallet, and you are free to use other service providers to top up your account.

We understand this may be frustrating, but these measures are in place to ensure the security and compliance of our platform.

Respuesta de Transak

19 nov 2025

Thank you for taking the time to share your concerns. We’re sorry to hear about the inconvenience caused by the account suspension — we understand how disruptive this can be.

After reviewing your case, we can confirm that your account was disabled in accordance with our compliance and regulatory requirements. As a regulated platform, we’re obligated to follow strict guidelines and conduct thorough risk assessments for all users. Unfortunately, your account did not meet certain internal risk parameters, which resulted in the suspension.

Please know that these measures are in place to ensure the safety of our users, prevent fraudulent activity, and maintain a secure ecosystem. If you would like more clarity, our support team will be happy to review your case in more detail. You can reach out to us anytime, and we’ll do our best to assist you.

Respuesta de Transak

19 nov 2025

Thank you for providing your feedback.

We’re sorry to hear you didn’t see our confirmation email — we did send it to the email address provided during your transaction, so it may have ended up in your spam or promotions folder.

That said, we’ve reviewed your order and can confirm that it was processed successfully, and the crypto was delivered to your wallet address. We’ve also checked the blockchain and found that the funds were later moved, which confirms they were received and accessed.

Just a quick note — Transak facilitates the purchase and on-chain delivery of crypto but does not manage your wallet or hold access to your funds. If you need help reviewing your wallet transactions, feel free to reach out to our support team.

If your review was mainly due to the email concern and not the order itself, we’d truly appreciate it if you considered updating your rating to reflect the full experience.

Thanks again, and we’re here if you need anything else.

Respuesta de Transak

13 nov 2025

Thank you for bringing your concern to my attention.

Upon investigation, I can confirm that the €25 order was the first transaction placed and was successfully completed to the wallet address provided at the time of order placement. You have placed three more orders after that — two of which were successfully completed, and one that failed. Subsequent out transactions can be noticed on wallet via blockchain activity.

If the €25 order was not authorized by you, I recommend contacting your wallet service provider and local authorities to report the issue.

I’ve also reached out to you via email with the order details. If you need any further assistance, please continue the conversation on the same thread.

Thank you for your understanding and cooperation.