Transak Opiniones 50.903

Respuesta de Transak

4 dic 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience.

We’ve reviewed the related transaction and can confirm it was successfully processed from our side, with the crypto sent to the wallet address provided at the time of purchase. A confirmation email would have been sent with the transaction details.

We also checked the blockchain and observed an outgoing transfer from the wallet shortly after the funds were delivered. Please note that Transak is a regulated payment gateway and does not provide wallet services or control over user funds after delivery.

If you were misled or affected by a third-party scam, we encourage you to respond to the email we sent with more details (such as website links or screenshots), so we can investigate further. We also strongly recommend reporting the incident to your local cybercrime authorities, as blockchain transactions are irreversible and only they are equipped to assist in such cases.

If this clarifies our role in the transaction, we kindly ask you to consider updating or removing your review to reflect the situation accurately.

Respuesta de Transak

1 dic 2025

Thank you for your feedback. We understand your concern about the fees, and we appreciate you taking the time to share your experience.

We’ve sent you a detailed email with a full breakdown of the fees from your recent transaction, including an explanation of what each fee covers — such as service, network, and platform-specific costs. Please note that all fees are displayed clearly twice during the transaction flow: once when you enter the amount and again before confirming the purchase, to ensure full transparency and help you make an informed decision.

We’re continuously working to keep our pricing competitive and to introduce lower-cost options wherever possible. If the rest of your experience with Transak met your expectations, we’d sincerely appreciate it if you could consider updating your review to reflect the full context.

Thank you again for your valuable feedback — it truly helps us improve.

Respuesta de Transak

27 nov 2025

Thank you for sharing your feedback. We understand that fees are an important part of the experience, and we’d like to clarify the details of your transaction.

We reviewed your order and can confirm that a $11.91 USD fee was applied on a $311.91 USD transaction — approximately 3.8%. This fee was charged by Transak and covers infrastructure, regulatory compliance, payment processing, and operational support.

All fees are displayed clearly twice during the process — once at the quote stage and again before final confirmation — to ensure full transparency.

We’re committed to keeping our fees competitive while delivering a secure, compliant, and reliable service. If this explanation helped clarify things, we’d truly appreciate it if you would consider updating your review. Your feedback helps others understand the full picture and supports us in continuing to improve.

Respuesta de Transak

27 nov 2025

We’re really sorry to hear about your experience — we understand how upsetting this situation can be.

To help us investigate this properly, please reply to us on email with all the details of how you were routed to Transak. Kindly let us know if anyone contacted you directly or if you clicked on any website or third-party link before making the transaction.

This information will help us understand what happened and guide you accordingly. If you believe you’ve been scammed, we also strongly recommend reaching out to your local authorities to report the incident.

We’re here to support you, so please continue the conversation via email for further assistance.

Respuesta de Transak

Actualizada el 26 nov 2025

We’re very sorry to hear about your experience. We can confirm that your order on our platform was completed successfully. However, we also see outbound transactions from your wallet, which indicates that your wallet or private keys may have been compromised outside of Transak.

If you believe you have fallen victim to a scam, please share all the details with us via the email we’ve sent you. Once we receive that information, we will escalate the case internally for further review and guidance.

Your safety is important to us, and we’re here to help in every way we can.