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Información sobre la empresa

  1. Centro de información turística
  2. también en la categoría
  3. Agencia de cruceros
  4. Agencia de pasajes de avión
  5. Agencia de turismo en autobús
  6. Agencia de viajes en crucero
  7. Agencia turística de paseos en globo

Información proporcionada por diversas fuentes externas

A local, independent, and ethical travel agent, Co-op Travel - based within Quadrant department stores in Chelmsford and Braintree - work with hundreds of tour operators to ensure the widest selection of holidays are available to their clients. Fully ABTA protected for their clients financial security, recent surveys showed that 100% of them would recommend the Co-op Travel team to their friends and family.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

18 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(18)

0 opiniones en los últimos 12 meses

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Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Smashed it

I’ve booked quite a few holidays through Co-op travel Cheltenham and I’ve never been disappointed. Staff are patient and helpful and there’s never any problem if you can’t decide on the day. My latest holiday was booked with Brendon. Brendon arranged everything in a professional and friendly manner even checked me and my partner in on line. He then Emailed the boarding passes to me and put hard copies in the post that have arrived today. Thanks Brendon 😊. This certainly took all the stress away from me booking on line. I would recommend a visit to Co-op travel if you’re thinking about your next holiday.

27 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service

I recently had to cancel a trip I had booked due to bereavement and the market Harborough team, in particular Ryan, were extremely helpful and helped me claim through my travel insurance. Not only that but over a month later they have followed up with a courtesy call to make sure the claim went through ok. Excellent customer service and really touched at the extra follow up.

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service always

Amazing customer service always, thank you for another incredible holiday this time to Costa Adeji Tenerife!
Recommend anyone looking to book their holiday to go through Co-op travel Braintree.
Fay, Donna, Helen & Suzie what a brilliant team xx

29 de abril de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Travel operator didn’t know the conditions

The experts advice was very poor. We booked a Turkish holiday and the big earthquake happened. We decided we couldn’t go to turkey and sit there in the sun when Turkish people have lost families we couldn’t enjoy ourselves. So we ask what are our options. Change holiday loose £100 or cancel and loose deposit. We tried to change holiday but told cruise holiday is different type of holiday second choice was Spain told different airline so would still loose full deposit. I understand stand TUI make the rules but travel agency didn’t tell us. So if booking a holiday make sure your travel operator knows the rules.
Co op travel louth Lincolnshire

16 de febrero de 2023
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Hello F. You've reviewed Chelmsford Star Co-op's Travel business in Essex. The Co-op Travel branch you refer to is owned by the Lincolnshire Co-op, an entirely different business. You can contact them here: https://www.lincolnshire.coop/branches/travel-branches/lincolnshire-co-operative-travel-louth

We'd appreciate you removing the review on our branches when you get the chance, please. Many thanks.

Valorada con 1 estrellas sobre 5

Cannot be trusted!

This just about sums the company up..

Now co-op travel not “coop travel“ Avoid this company at all cost. Read my review on coop travel!

14 de mayo de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Hello Andy. 'Coop Travel' appears to be for the branches owned by Midcounties Co-operative. This page is for travel branches operated by Chelmsford Star Co-op, based in Essex. We're totally independent. Sorry to hear you've had a bad experience, though. Its a very difficult time for everyone right now, and we hope they resolve your issue.

Valorada con 5 estrellas sobre 5

Co-Op Travel, Chelmsford Visit

We used the Co-Op Travel Office at Chelmsford for the 2nd time on 30th December,2019, and for the 2nd time , the staff member who looked after us was friendly, courteous & knowledgeable.

24 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thanks for the lovely comments David!

Valorada con 5 estrellas sobre 5

Lovely experience

Lovely experience, Sue took her time to search for the best deal for us, so looking forward to our upcoming holiday, would definitely recommend using Chelmsford Star Holidays at Braintree

24 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thanks for the wonderful feedback, Christine! We'll make sure Sue (and her line manager) hears of your praise. Have a fantastic holiday!

Valorada con 5 estrellas sobre 5

Fabulous service

I have been so impressed with the service that we have decided to always use co-op travel in future.
We had 2 fantastic holidays which we wouldn't have found without the help of the wonderful staff in the Chelmsford Quadrant store.

20 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

what lovely feedback. Thank you Jenny.

Valorada con 5 estrellas sobre 5

Have always found the Co-op Travel…

Have always found the Co-op Travel staff very helpful, nothing is too much trouble for them.

19 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thank you for the lovely feedback!

Valorada con 1 estrellas sobre 5

No holidays booked with Co op Travel dept.

Your e.mail states "Thanks for booking with Co op Travel"
Obviously I haven't booked anything with the Travel Dept.
I guess the automatic e.mailed reply is in response to my application to join Chelmsford Star Co op

Thanks
Derrick Peto

17 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Hi Derrick. Sorry if you received this in error. We have a record of you using our popular foreign currency service, rather than booking a holiday. If this wasn’t you, we’ll do some further investigation.

We’d appreciate you considering removing the poor service review, however, especially if you’ve never met the travel team. It really affects how people judge them.

Best wishes.

Valorada con 4 estrellas sobre 5

Having booked all our Kirby holidays…

Having booked all our Kirby holidays with yourselves, we were disappointed that having been told we could book our Kirby river cruise with you but apparently that is not the case ! Kirby river trips have to be booked with the company direct resulting in us missing the cruise we wanted

17 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ian Essex

Friendly staff and very helpful the place to book a holiday

17 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thanks Ian.

Valorada con 5 estrellas sobre 5

Barbados

Chloe and the team at chelmsford co-op travel were first class and I would not hesitate to book holidays through them again.

Thank you once again

Mr Frost

17 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thanks! We’ll make sure Chloe hears your comments. She’ll be so happy!

Valorada con 5 estrellas sobre 5

Fab service

Fab service. Quick, easy and fully informative.

17 de febrero de 2020
Opinión espontánea
Logotipo de Co-op Travel

Respuesta de Co-op Travel

Thanks Claire!

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